When you're unable to solve an IT problem at work, there really is nothing quite like having it escalated all the way up the ladder. With every step, there is a degree of smugness about how real my problem is, and that yes, I was right to have trouble with this.
You can get a minor version of this if one IT person solves it but they spend a bunch of time repeating things you’ve already tried and when they eventually solve it it’s by doing something you wanted to try but didn’t have the requisite permissions to do
Was in a situation where neither I, nor my boss knew what was causing the problem, so we ended up calling one of the head engineers, and ive never experienced anything quite as validating as the moment where said head engineer, after spending several minutes just staring at the problem, quietly said "what the fuck"
