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Launching Successful eCommerce Logistics in Malaysia: SnT Logistics

Challenges and Requirements

To fulfill requirements from their customers and to serve more eCommerce sellers, they needed a technology platform that could align with their business operations & accommodate newer innovations & integrations as required:

1. Integration with eCommerce marketplaces

Historically, SnT Global closely worked with a B2B customer base. Thus, to establish themselves amongst eCommerce brands and retailers, they needed a platform that was directly integrated with leading marketplaces such as Lazada, Zalora, PG Mall, PrestoMall, LeLong, Qoo10, Etsy, Amazon, eBay, amongst others.

With stringent SLA & other specific requirements from such marketplaces, it was imperative to get a platform that could help them tackle all nitty-gritties and enable seamless logistics.

2. Lack of Automated Processes

While the company was flourishing in B2B fulfillment, they were just starting with B2C operations. Managing B2C fulfillment processes manually meant a higher possibility of errors leaving scope for improvement. Lack of automated processes further led to repetitive functions, and a complex set of processes.

3. Custom Enhancements & Integrations

SnT Global believed in being self-reliant, which is why they were always optimizing their processes for better services. For the same reason, they were looking for a platform that would be capable of handling customizations & integrations without affecting the existing API integrations across marketplaces, last-mile carrier partners, POS systems etc.

Solution & Outcomes

The first results came very quickly after the implementation of Wareo. Snt Global's operations became more efficient, they could serve more customers more rapidly without scaling their expenses. Wareo's direct integrations with eCommerce and logistics ecosystem actors offered new opportunities for the company to develop its activity.

Read in Detail the solution and outcomes @  https://my.selluseller.com/resources/casestudies/launching-successful-ecommerce-logistics-in-malaysia-snt-logistics

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Top Multichannel Inventory Challenges and Solutions

Going multichannel allows you to expose your products to different kinds of customers, generate more revenue, and expand your brand presence. As running an eCommerce retail can be tricky already, it gets even tougher when you plan to expand your business to multiple sales channels.

As you shift to multichannel sales, you are likely to encounter commonly faced challenges associated with managing channel-wise inventory. To help you kick things off, let’s understand the most common inventory challenges and their possible solutions.

Multichannel Inventory ChallengesOverselling/Underselling

If your inventory is not optimized for each channel separately and isn’t updated in real-time, you may end up selling the same product (SKU) to two different customers. So, not having sufficient inventory can cost you unnecessary cancellations, order delays, and terrible reviews across the sales channels.

If you’ve overestimated the demand and assigned too much stock to a sales channel, it could lead to a loss of revenue, or drain your financial resources restricting your future investments.

No Inventory Visibility

Orders can come from anywhere, and customers expect a seamless shopping experience irrespective of the channel they choose. Therefore, it is essential that you consistently keep track of your inventory across all your sales channels.

Tracking your inventory manually restricts you from complete visibility and complicates your operations. The volume of manual errors, mishandled or unassigned stocks, etc. keeps on rising because the inventory tracking is not optimized properly.

Inaccurate Stock Levels During Promotions

Different marketplaces run sales campaigns with different guidelines. For instance, marketplaces have strict rules for reporting accurate stock levels during special sale promotions. If you fail to do so, they can penalize you severely. So, you need to be even more vigilant of your stocks on all sales channels during these periods.

If you outsource your logistics processes, the same needs to be followed by your 3PL service providers as well. Therefore, you need to align your sales operations with your logistics providers and update your stock levels each time you receive orders from respective channels.

Lack of Reverse Flow Logistics

Advanced processes like reverse order logistics can impact customer experience and give accurate inventory visibility. Most customers put a seamless shopping experience as a high priority. Hence, you need to pay attention to the canceled/return/exchange orders and implement standard processes for them.

Missing Out on Sales Trends

Your sales data can offer significant insights for your multichannel business. Reviewing it can help you modify strategies that will help your inventory management decisions. For example: The sale of festive apparels shoots up during Hari Raya, or pharma retailers restock flu medicines at large volumes during monsoons.Inventory management is a critical component to overcome all these operational hurdles. With an appropriate inventory management solution all these challenges and boost your multichannel eCommerce sales exponentially.

Get Full Insights @ https://my.selluseller.com/en/resources/blogs/top-multichannel-inventory-challenges

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Exploring the Future of Australian Businesses in Asia - I

Understanding the new complexities of Asia for Australian Retail

In order to overcome the challenges that businesses across the world are facing, it is important to pay attention to the discourse surrounding the importance of eCommerce marketplaces, working through the pandemic despite major disruption to global supply chains, lockdowns across major countries, and much more. What does this mean for Australian Retailers who are looking at Asian markets to expand their business? Read on!

The Impact of Covid-19 on Cross-Border and eCommerce Trade throughout Asia

The disruption and change that has been seen in the global supply chain has to be one of the greatest challenges faced by retail industries, especially in South-east Asia. As a result of this impact, there is a sudden and drastic cash flow reduction in these markets. There has been a noticeable impact on the earnings of consumers resulting in decreased spending capacity. The buyers are now actively seeking essentials. Retailers and distributors across South-east Asia are trying to balance their cash flow. The need of the hour, then, is to navigate through these difficult times by strategizing.

The impact of Covid-19 is massive and the retail business is almost zero. Malls are shut down. There is a lot of chaos happening around the cash flow, the availability of resources, etc. which is causing a big impact. Various countries have different lockdowns and people are spread over. A major shift is in the behaviour of retail/offline businesses that were previously not even considering online business or eCommerce and are now very seriously considering this option.

Get More Details @  https://au.selluseller.com/

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Content Asset Management: A key to multichannel eCommerce success

High quality content and updated product listings play a major role in being successful online. Sellers and retailers have a hard time being even listed on marketplaces if they ignore the significance of their content. As the customers' interests shift from offline stores to online shopping, sellers need to maintain uniformity with the product catalogues and content assets they use across channels.

Digital Asset Management (DAM) and Product Information Management (PIM) are two systems that fully support this objective. When implemented effectively, these tools can help organizations improve brand consistency and maintain rich product content on their sales channels.

Keeping your content resources up-to-date dynamically improves consistency and maximizes brand value. An IDC respondent report in 2018 stated that businesses which implemented DAM systems reduced the risk of downloading outdated content by 70% and also improved their content delivery speed by 27%.

Understanding DAM and PIM Systems @  https://my.selluseller.com/en/resources/blogs/content-asset-management-a-key-to-multichannel-ecommerce-success 

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How to avoid human mistakes in eCommerce with Automation?

eCommerce businesses in Australia have struggled for a long time dealing with manual errors in their eCommerce operations. Manual errors in eCommerce are also the significant reasons to curtailed efficiency in total and failures in the fulfillment process which leads to enormous ancillary cost for brands, retailer, distributors and service providers.

To keep on being profitable as a business or to make more profits than before, it has become necessary for you to cope up with the pace in which technology is growing. Introduction of hi-tech software for procurement and supply chain to support your eCommerce business has automated all the process and has reduced the chances of error caused by human intervention.

What is Automation?

Let us walk through some primary reasons to make it clear for you to understand why it is important to integrate latest technology with your eCommerce business to perform error-free eCommerce operations are.

The principal reason is that it gives you a quick return on investment. The initial setup cost is covered soon because automation increases the rate at which operation is executed.

Software integration with eCommerce business or warehouse you own eliminates manual data entry thus eradicating the chances of human-made mistakes in eCommerce. The teams that used to dedicate their entire work hours in entering data can focus on more productive work to increase the profitability in your business.

Automation software tracks the inventory flow systematically. It helps in updating the product’s listing according to their unique SKU number once it is sold from any channel in the marketplace or with the arrival of new stock in the inventory. This helps you in lowering down the manual errors in eCommerce and avoid overselling.

It Improves your product information leading to improvement of quality and reliability. Your customers eagerly look forward to detailed information on any product and automation ensures a precise and continual update and revision of the report of any given product to be listed on the online store. The software are smart enough to learn about the specifications and requires decidedly less human involvement.

Automation process streamlines the multi-level functions of any fulfillment operation. From issuing an automatic picking ticket to successfully dispatching the order and managing returns significantly lowers the amount of time consumed. Your customers get fast delivery and this raises the impression of your eCommerce brand and thus you get a chance to win a loyal customer.

The best part of automation is targeted marketing. Automated software tracks your inventory, sales and manages the customer relationship. The software collects the data according to the customer’s shopping interest. The marketing team can analyze the data and create marketing campaigns accordingly. Your marketing team can create various promotional campaigns update the software and promotional offers can be sent later to the customers automatically encouraging them to shop something they need or like.

Automated software applications such as multichannel selling management platforms and eCommerce Warehouse Management Systems can enable you to streamline your end-to-end eCommerce operations across multiple channels. Such powerful platforms can not only help you enjoy 100% error-free operations across all the channels but also boost revenue significantly. Automation software reduces the mistakes in eCommerce business and helps you achieve your organizational goals.

View Detail Insights @ https://bit.ly/3oBO7ks

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Cross border ecommerce strategy for your business

Partnerships, robust ecosystem integrations and local market know-how are crucial elements for defining a cross-border eCommerce strategy. The execution of a successful strategy can be managed seamlessly by implementing the right technology.

Cross Border eCommerce is one of the major factors associated with the future of eCommerce. In order to establish a business that transcends borders and countries, the focus should be on creating and implementing a successful Cross Border eCommerce strategy for your business. 1 out of every 5 eCommerce dollars will be generated through cross-border eCommerce in 2020, according to a report by Accenture.

Growing internet penetration along with the growing popularity of ecommerce has led to a vast change in the modern consumer’s behaviour and expectations. The modern consumer wants eCommerce to transcend geographical boundaries just like the internet. This change can already be observed in sophisticated Asian eCommerce markets such as Singapore and Malaysia. According to a report by Payvision, an estimated 55% of all eCommerce in Singapore and 40% of all Malaysian eCommerce is cross-border. As APAC becomes the next big destination for eCommerce and cross-border eCommerce becomes the norm, the other markets will soon follow.

Statistically speaking, it is evident that businesses that are looking to start cross-border operations need to build a sound cross-border strategy to gain a competitive edge. Selling across borders doesn’t necessarily involve a physical presence anymore, thanks to eCommerce. However, certain factors are extremely important when building your Cross Border eCommerce Strategy . Once you align these elements, your business can function across borders in no time. Here’s how:

Establishing Concrete Partnerships

In order to establish your brand across markets that are new for you, it is crucial to choose the correct partnerships for your business. A Cross Border eCommerce Strategy must begin from deciding the partnerships that your business will require in order to run smooth operations across borders. These partnerships involve working closely with local, reliable players such as fulfilment providers, warehousing players, last-mile carriers etc. Having these partnerships can definitely help you reduce your go-to market time significantly. It is crucial to remember that successful partnerships will help sustain your business. They are the backbone of a well-planned Cross Border eCommerce Strategy. When it comes to consumer expectations, factors such as logistics, timely delivery, shipping costs, etc. plays a major role. If you have concrete partnerships in these new markets, your business will be able to fulfill these expectations efficiently.

Read More @ https://bit.ly/3nW9QDh

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Grow Your Online Business by Selling More to Current Customers

When you ask a co-seller what their goal is when they start start selling in Malaysia, they almost always tell you to sell more or have more customers. Today I am going to focus on how to achieve that goal in a different way than most people do: sell more to current clients.

Why selling more to current customers is the shortest path to success in Malaysia?

When any business raises the need to sell more, it usually works to get new customers. But how?

Here, you should know that there are three different ways to increase your online business in Malaysia:

1. Get more new customers 2. Your existing customer buys more (increase the value of the ticket and its frequency of purchase) 3. retain lost clients

Although, almost all business owners aim for the first option, you should know that the fastest, cheapest and sustainable way to increase sales in your online business is the second option: Sell more to your current customers.

This biggest sale can have three modes:

Sell more products or services.

Sell more expensive products or services.

Sell more frequently.

Above mentioned three ways are tried and tested to achieve the goal of increasing sales in Malaysian. When I told you before that it was the cheapest way, I was referring to the fact that the cost of acquiring a new customer is 4 to 6 times more expensive than the maintenance cost of a customer who is already your customer.

These results ensure a return of 5% increase in customer retention and will also help you to increase sales between 25 to 95 percent.

Get More indformation @ https://my.selluseller.com/en/resources/blogs/grow-your-online-business-by-selling-more-to-current-customers

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Onboarding customers remotely: how the pandemic helped us learn & innovate processes

Developing the Strategy for Remote Implementation

But before proceeding with our new decision, we wanted to make sure that our customers felt as confident about this shift. We did in-depth research and worked with them closely to understand their precise expectations and requirements, and prepared a strategy for virtual implementation.

The first step towards remote implementation, for me, was to prepare a check-list covering all clients’ expectations. The next step was to prepare a detailed implementation aligned with the check-list. The strategy also took into account factors like the setup requirements, resources available, the mentality of the resources, etc. The aim was to analyze the feasibility of conducting online implementations and training for the respective teams.

We concluded that our virtual implementation would require:

Conducting trial sessions with internal team members

Designing shorter training sessions with frequent breaks

Increasing the days allotted for training, with shorter training hours

Preparing and sharing training material in advance

Providing virtual support through all stages of the training

Overseeing hands-on operations conducted by the customers

The idea was to keep things organized, flexible, interactive, and engaging. We wanted our customers to know that even though the onboarding was happening remotely, we were there for them, throughout the process. We also covered multiple scenarios that they would face while using the platforms every single day and provided the solutions for the same.

Visit for Information @ https://bit.ly/3iePC3y

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How to Be an Online Power Seller on Major Malaysian Marketplaces

The rising popularity of Malaysian eCommerce marketplaces has led to increase in the direct competition amongst online sellers. Although the number of online shoppers have been increasing year-on-year, the rising competition has made it quite difficult for online sellers to increase their earnings.

Drive More Sales on Lazada, Zalora, LeLong & Qoo10

In order to enhance their services, marketplaces have been focusing on relatively successful sellers. All leading Malaysian marketplaces have the concept of ‘Power Sellers’, or top sellers that are able to sell maximum products on their platforms. Such sellers also get promoted by their marketplaces for free, and thus enjoy even more sales than anyone else. Additionally, these sellers are also charged with lesser fees and are preferred for cross-border selling. They even get to attend regular free seminars in which they are told about exclusive trends and tips that can help them sell even more.

Get Deeper Insights @ https://bit.ly/2S8ItqT

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This case study describes how a traditional Malaysian fulfillment provider adapted Wareo to launch itself as a B2C fulfillment provider

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In today's changing ecommerce world, every business is looking to sell on multiple platforms. Learn how sticking to a marketplace can do you more harm than good.

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Find the top listed products that are online cash cows for Malaysian eCommerce. Formulate an online selling strategy based on these 8 top selling products

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Promote products on national and cross-border marketplaces with these three methods and gain profitability to your eCommerce business

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Overselling largely happens due to inventory distributed across channels without keeping a tab on it. To avoid overselling, here are some key solutions.

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Selling to current customers is the simplest way to grow more business in Malaysian eCommerce and optimize on the profitability.

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Here's a quick guidebook on cross border selling and why businesses are attracting global consumers.

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How a lifestyle footwear brand achieved better efficiency through a unified system for multichannel selling

The number of digital consumers in South East Asia are increasing continuously. This steady growth in consumerism presents an opportunity for new forms of modern trade, one where brands, retailers and distributors always need to be on top of their eCommerce management game. Hence, investment in technology for all these players has become essentially irresistible. This case study presents how a major US footwear brand overcame its challenges to enable a seamless management for its multichannel operations.

The Background:

A US-based footwear brand with its expanse spread across 175 countries, processes 19,000 pairs of shoes per hour in company-operated distribution facilities. A strong competitor to Nike and Puma, the brand operates through its facilities around the globe. Its distinct distribution strategy has enabled the brand to maximize sales through its direct-to-consumer channels.

The brand majorly operates across six countries in Southeast Asia: Singapore, Malaysia, Thailand, Hong Kong & China, and Vietnam. Each country has either company-operated warehouse and/or distribution facilities or subsidiaries that operate on multiple ERP solutions, fulfillment providers and last-mile carriers. A typical warehouse storefront is at least 30,000-45,000 sq. ft in size having a capacity to manage 60,000-70,000 SKUs at once.

While it was known for its single line of brand positioning, the same was not true for its eCommerce management. A complex structure of diverse systems, multiple partners to manage end-to-end operations across each facility and increasingly more sales channels led to an array of operational challenges.

The Challenges:

1.       Decentralized systems, partners and resources

2.       No ‘real-time’ visibility on orders

3.      No integration with salesforce powered eCommerce web stores

The Solution:

a) Powerful integrations with multiple systems:

b) Unified order management

c) Integrations capability with their global web store

For Detailed Challenges and Solutions visit @

https://bit.ly/3iF10H1