Staff Burnout & Being Prepared For Roleplay Running
In my discussion about staffâs negative view of their roleplayersâ I touched on the idea that staff are often so burnt out they become sick and tired of the members of their roleplay, dealing with roleplay âdrama,â and tend to become distant and critical of the community as a whole. Though it isnât a bad thing to be critical of the community, when your feelings regarding your roleplay sour, there may be an issue there.
I think that oftentimes roleplay runners, creators, and mod teams donât understand exactly what theyâre getting into when they start a roleplay. Without fully understanding the undertaking and what others expect of you, you begin to resent what youâve built or dread the work. I do not say any of this to scare off potential runners! Just to let you know what you expect. Knowing these things will allow you to have a successful roleplay with a strong and happy community that allows you to enjoy all the best parts of it. I love running a roleplay, truly, and knowing what to expect doesnât spoil it. It only prepares you.
Before I go over a few key elements of what to expect and how to prevent foundational flaws, please note my about section that describes what perspective Iâm viewing this from. As usual, take my advice with a grain of salt or several. This is going to be quite the long post.
What To Expect When Running A Roleplay
A roleplay community is a fun, exciting thing to get to share with other people. Itâs a great way to strengthen storytelling and character building skills and a fantastic way to make friends. It is, however, not as simple as opening the place up and expecting it to run itself. Although player activity can take you a long way, a roleplay needs an active or at least communicative staff to survive. You have a responsibility to help maintain and direct the health of the roleplay. If you never appear in your server for example, players get the sense that you either donât care or donât have time for the roleplay.
You need to be able to resolve conflicts. Have a plan for various scenarios, run through potential situations with your staff so that everyone is clear about how to handle common problems. Plan for what your worst consequences would be and in what cases youâd have to use them, and plan too for the everyday slipup that needs to be gently corrected. Be prepared to use them as needed.
When you can, be active and present⊠or at least let them know whatâs going on. You donât have to be there all the time and I encourage you to take breaks. You donât even have to constantly roleplay. Simply speaking in the OOC will help keep things afloat easily. Just⊠communicate with them. When you take on the responsibility of running a roleplay, you are making a promise to your members that you will not vanish on them. This means that sometimes you will need to let them know when youâre not able to do things. You donât get the luxury that a player would, to vanish when youâre in a position like head mod or admin. This can easily kill a roleplay, this is why itâs important to know this ahead of time before you jump in so you know what to expect.
I have seen too many good roleplays go under because key staff members leave their mods to scramble for what to do, or completely ghost their roleplay. I canât imagine these staff members wanted to do this, or realized this would spell the end for what theyâve made. All I ask is that you let your community know when things are hard for you. If you can manage it, let them know you still care and you havenât lost interest. They will understand.Â
Please keep in mind you are maintaining a community. This means you set standards, rules, and keep to them. Itâs your job to keep an eye on how active people are, what your roleplay could use more of, and take feedback. Get to know people. Get excited if someone who you havenât seen in a while shows up. You are at least in part responsible for making people feel comfortable in this space, for making sure theyâre feeling secure and having a good time, and ensuring that any rules will be followed. They trust you to maintain these things, communicate with them, and keep things regulated. This is a bigger undertaking than people expect, I think. Itâs hard to describe all the different things needed to run a community, but always remember that communication is key. There are few things that canât be resolved by talking it through and hearing someone out.
Expect at least a little work. There will be oftentimes a lot of writing, a lot of planning especially in hands-on roleplays, and a lot of interpersonal communication to get plans moving and give instructions to mods. Sometimes you have to do boring or tedious stuff. Occasionally thereâs ways you can try to make these easier, or work as a team with other mods, but usually thereâs just no way around it.
If you are going into this planning to specifically roleplay only or mostly with your friends, stop there. Plan a private roleplay instead of a public one. Players can most certainly tell when you only roleplay with specific people, only give opportunities to specific people, and it feels more like just watching you and your friends play. Itâs isolating and disappointing. If youâre planning and expecting to maintain a community, this means you interact with all of your community and work to make them feel included. If this isnât your goal, if you donât intend to make new friends, I donât think a public roleplay will be good. Of course, Iâm not saying you shouldnât roleplay with your friends! But you need to include other people too. Make them feel welcome.
People will expect you to be kind and professional. Never let strong emotions rule how you speak to someone, and never make exceptions for friends when it comes to things like rules. Professionalism means you treat everyone with fairness and with respect to the rules, even when it comes to your staff. It means you arenât going to snap at people or be exceptionally rude to them, and it means if your staff break rules or act inappropriately there are consequences.
People WILL be intimidated by you because youâre staff and thereâs simply a power imbalance between the average member and the mod team. Make an effort to be approachable and kind! Interact with them in conversation, acknowledge their messages, and get to know them. Make it clear they can come to you about anything and build trust. There will also be a power imbalance between mods and admins, which can cause issues in cases where the staff team are friends. Be wary of how this may change a friendship or cases where you may have to provide criticism or discipline to mods if youâre in an admin position. If you donât think you would feel comfortable giving direction, feedback, or even having to warn a friend, it may be best to choose mods that you arenât as close with.Â
People will look to you for direction on plot. Even in a sandbox roleplay, it's important to make it clear that they can come to you for plot approval or for some inspiration.Â
A lack of communication will kill your roleplay. This means rude or obtuse staff who are not willing to listen to critique. This also means vanishing without a trace. Not following up on promises to players without any talk in the matter can also lead to frustration and disappointment.
What Do You Need To Be Able To Do Before Starting A Roleplay?
I would first identify what sort of roleplay you feel comfortable running, whether it be real time, liquid time, or rollover based. Think about a concept for it that you find interesting and fun. Stretch the definitions of what a Warriors roleplay can be if youâd like, or keep it traditional. Take the pieces you enjoy, throw out what you donât. Pick something you can generate a lot of ideas for. Decide if you want an overarching plot. Passion drives the idea forward, and draws people in. If youâre excited, others will be excited!
Decide what sort of community you want and write rules appropriately. Thereâs much to be said about this, but generally I would establish activity policies (even if itâs âwe have no activity rulesâ), decide what ages youâre willing to deal with (some feel comfortable maintaining a community with mixed ages, others prefer an environment of their peers), and lay down rules about being kind and respectful no matter what.Â
You MUST be comfortable addressing issues and speaking plainly to people about problems, but learn to be kind and patient about it. Everyone makes mistakes, thereâs no avoiding at least a little conflict. Most âdramaâ can be avoided by being kind, direct, and swift with any action. Handle things in private whenever possible. Public corrections make for unprofessional servers.
Be able to take criticism or feedback. This. Is. Key.Â
Work well with others in general.Â
It helps to have good organizational skills! Or⊠find a mod that does. Find people to fill in the gaps for you.
Please understand that this is not a small undertaking, it is an investment. One that I consider to be very worthwhile, but not everyone is willing to do such a thing.Â
The remaining sections I will brush over, as there is a lot to be said on these topics that probably deserve their own posts.Â
Roleplay Maintenance & Moderating
I gently recommend taking advantage of Discordâs built in community server modding to help with moderation, as well as using whatever bots you can to your advantage. Ticket tools or go-between type bots are wonderful for handling many types of issues. Once you have your rules, stick to them and do not compromise unless absolutely necessary. Of course, having multiple mods can be very helpful. When handling issues, donât be harsher than you need to. Approach others kindly and openly and provide room for growth whenever possible. Know that most have had a bad experience with staff mishandling what are often minor issues and work hard to be direct but kind.
This may be surprising, but a roleplay does not always have to be active. Lulls and quiet moments are normal, particularly during busy times of the year for some, like exam periods. Summer (speaking from a Northern hemisphere perspective) can also be a much busier time than people expect. It can be helpful to spark OOC conversation during these times, but I would provide some patience on the roleplay end of things so people donât feel pressured. To get roleplay started again, try events or simply even discussing characters or plots OOC to help get people hyped. Oftentimes, I notice this will happen on its own. If you set up a comfortable environment where people and yourself can take breaks, and you communicate openly with them during quiet periods, players will return to roleplay when they are ready. I am not often worried about this, but thereâs more I could say about this in other essays.
Plots & Characters As Mouthpieces
When you are taking an active role in trying to involve players in plots or the main story of your roleplay (should there be one), I encourage you to spoil your players whenever you have the ability to do so. This means involving their backstories or themes in their characterâs stories! Putting their characters against challenges either in groups with other characters or individually. Giving mysterious dreams or secrets to players can be a great way to make them feel special.Â
Provide ways for them to get back involved in plots after an absence. If you notice a player has reappeared, I encourage you to reach out to them to either provide simple recaps or ask if thereâs a way you can help them feel more included. This can be a fun element. Use them to help dispense plot.
Using mod characters or NPCs as plot drivers can be very useful. The goal would be to lead player characters through a story where they have choice and agency, guided by NPCs or otherwise. It can sometimes become problematic though if staff characters or NPCs are the star of the showâ leaving players to only react to whatâs going on. Using these characters too for only plot purposes to kick things off for the players can grow⊠exhausting for staff. Iâve heard several times that a character becoming a mouthpiece for plot sucks all the fun and life out of them. Itâs not beneficial for either player or staff, and itâs good to find ways around this where players can be tossed right in. It can be helpful to find people to play roles in plots to lessen the use of mod characters as well. Allow players to interact with the world and make choices whenever possible. Allow players to pitch and run plots themselves.
Have fun with this stuff! Donât forget what excites you about roleplay.
The opinions of your players should matter to you. I would recommend trying to offer spaces for feedback every now and then. Ensure this is anonymous to allow comfort to those who may have complaints.Â
Please take advice into careful consideration. Not all feedback will be helpful of course. Some advice simply wonât fit the path you want for your roleplay, but there will be helpful tidbits or reflections on what youâve built and how to adjust it for comfort to others. Some may have heavier complaints, or even come from a defensive perspective expecting staff to scorn them as they probably have been before by other staff teams.Â
Keep in mind that in almost all cases, it is not personal or meant as an attack. Tying your roleplay with you or your worth as a person isnât healthy and means that any critique of your roleplay or what youâve built may come across as a personal slight against you. Keep a healthy distance. Incorporate feedback accordingly, come up with plans to implement it.Â
If a player makes a simple request for their comfort, thereâs really no reason not to accommodate it. Iâve seen staff receive basic requests and laugh about them behind closed doors, which makes me angry beyond reason. Iâve also seen staff act completely unreasonably in response to feedback and either deny fair feedback outright or make huge, sweeping changes to fix small issues. Try to respond accordingly. It helps to have a team to go through this together to help discuss it as a rational group.Â
If you go into a roleplay without planning and are unprepared for the demands and expectations of the players, you will burn out as many, many staff teams have learned the hard way.
If you scoop too much onto your plate by constantly adding responsibilities or trying to stretch yourself too thin, this also risks burnout. Be reasonable and understanding with yourself. If you canât take on more roleplays, let people know that, but promise chances to roleplay in the future. Learn your limits.
If you handle consistent check-ins or constant updates, be careful. Iâve seen weekly rollovers or updates become tedious and exhausting to staff. Cut out anything that becomes too exhausting. Although some work you canât avoid, donât bother making things harder for yourself when you donât need to. Make things as simple as possible, automate them when you can, take weeks off from updates, or have players help you maintain that sort of thing.
Find a better way or cut out things that act as roadblocks to you. This can be very case by case, but if something becomes too stressful or stops your enjoyment of the roleplay⊠find other solutions. This may mean asking more help from players or other staff.Â
Cut yourself some slack. Take breaks. Tell your players you need some time off, either give them a date youâll be back (or at least a date youâll give them an update at). Do fun stuff. Remind yourself of the stuff you enjoy. Itâs nice to indulge now and then. If youâre constantly doing stuff for everyone else, you shouldnât be afraid to give yourself a plot every once in a while. People wonât judge you for this! Theyâll be excited to have you along, especially if youâre a hardworking mod who puts in work for others. Itâs only when the plots are only ever focused on staff or mod characters that it becomes a bit frustrating to people.