I work at a small, kind of dumpy franchise restaurant. The owner of our store owns 2 other restaurants of the same franchise, and has basically just stopped caring about our store because we don’t make her as much money as the other two.
Our restaurant is technically a failing store. I’m not even exaggerating, we can only afford to have the bare minimum number of employees, none of us can get a raise EVER no matter how long we’ve worked there, the equipment is so old half of the time 1/3 of it doesn’t work at all, but of course none of it is ever gonna get replaced. There have been times when our internet service was completely down, and we couldn’t accept card payments for DAYS til we could get our internet turned back on. Not to mention half of the cooking trays and such, are all cracked and beat up looking, and the oven mitts are old and ripped (sooooo not safe!!).
The owner knows about all of this, and doesn’t care because she’s possibly the cheapest woman on the planet. Her attitude is “have better sales and I’ll do more stuff for you guys.”, but like…that’s not how businesses get fixed???
But anyway to the point. The franchise will sometimes put out coupons that are marked “at participating locations only”. A surprisingly large amount of customers don’t seem to know what “at participating” means.
Our owner is so cheap, that she’s told our GM not to accept any coupons marked “at participating”, EVER. We are literally NEVER participating in these sales. I have been repeatedly yelled at, and degraded by customers who don’t understand why they can’t use their $2 off coupon, and every time it basically goes like this:
Them: Oh wait! I have a coupon! :D
Me: Oh, I’m sorry, we’re actually not accepting those.
Me: Because those are only at participating locations, and our owner opted not to participate.
Them: Buuut….it’s a coupon FOR THIS FRANCHISE. See???
Me: Yes, Sir/Ma'am but it’s only “at participating”, and our store is not participating.
Them: ….where on this coupon does it say that??
Me: *points to at participating on coupon*
Them: Okay, but where does it say it’s no good at THIS location???
Like??? You really think they would print which locations are participating on the coupon itself??? Those would be some giant coupons there pal.
One woman (in scrubs wearing a nametag that said she was a freaking doctor), went so basistik that she couldn’t use her coupon that she screamed at me, she screamed at the manager, and demanded the number for corporate and then called corporate right in front of us and screamed at them too.
The whole time I’m thinking “really lady?? you’re a doctor, you make more money than all of us combined, you reaaalllly need that $1.50 off lunch???”
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