I'm going to piggyback on this post and tell you how to help your friendly local AO3 Support volunteer (me) if you do submit a support ticket about tags!
Wait at least a month after the tag has first been used on a work before contacting us, please! You don't need to contact us 2 days after the tag was first used - our tag wranglers need time to do their work. If it's been a month and the tag remains unwrangled, go ahead and contact us at that point.
Submit one report per fandom, OR at least clearly indicate the fandoms in your report. A long list of tags like "Please canonize Jane Parker/Mary Smith, Peter Jones/Sally Williams, Nathan Walker/Phil Davis, Wizard Danny Jacobson, Catboy Alex Harris..." from a bunch of different fandoms, none of which are indicated in the report, will make my work take 10x as long, because now I have to look up each of those tags and figure out what fandom's wranglers need to be contacted about fixing the issue. I do not know all tags in all fandoms, so give me a hand and tell me what fandom you're talking about!
If you believe there's a mistake or a typo or some kind of mis-synned tag, please tell me what tag you're talking about and what the mistake is! "There are some tags that I think are wrong in X Fandom" - please give me more to work with than this! "Jonathan Cholmondley's character tag is misspelled as Joanthan" - helpful! It can also be useful to throw in a link to the tag you're talking about, or the work that's affected, in case there's any confusion.
However, if you're submitting a report for a fandom that you think is probably unwrangled, or that has a lot of tags simply going uncanonized, you don't need to list every tag. It's enough to say 'Hey, can someone take a look at Z Fandom and wrangle any unwrangled tags?' - the wranglers will be able to see all the unwrangled tags, so you don't need to spend a lot of time listing them all out!
If you're asking for a fandom to be canonized, or for tags to be wrangled in a fandom, and you think it might be obscure/hard to find, it can be helpful to include any relevant links to the source material or other references to help the wranglers out. (You can also do this when posting your works! Wranglers will absolutely look at your author's notes to try and figure out what they're looking at, so if you add a note like "This is based on a youtube video series: here's the link!", they'll see that and use it to help guide their wrangling decisions.)
Look at what category a tag is in before asking about having it synned to another tag. Tags can't be synned across categories - meaning we can't link an additional tag to a relationship tag, for instance. So before asking, "Can you link the smushname BenJam to the correct relationship tag, Benjamin/James", please check if the smushname perhaps is an Additional tag and therefore can't be linked to the relevant relationship. (You can tell what category a tag is in when you click on the tag and it will say "This tag belongs to the Relationship Category" for example.)
Tags should have basically the same meaning to get synned. Therefore please don't request for tags that are only "kind of" the same to be linked - for instance, a set of tags like Alice is dead, Alice is only temporarily dead, and Alice might or might not be dead?? will not be linked together by the wranglers, because the meanings are not close enough to one another.
Finally please be patient with tags requests! While some are simple and can be processed quickly, some will take longer because they require consulting with a team of wranglers, with groups of wranglers from several different fandoms, with wrangling supervisors, with translators... They might require changing a large number of tags (for instance, if you change a character's name, you also need to update all the relationships including that character), or changing a very large tag (which can only be done by supervisors at a low-impact time on the archive), or they might require in-depth discussion and research to identify the correct changes to make. Submitting multiple requests for the same change to be made, or getting all your friends to contact us as part of a write-in campaign, will not make it any faster, and might actually make it slower...
(I also always like it when people say something nice, like "Thanks for looking into this issue!", but I'll be content with anything that's not yelling at me. Kind words appreciated but not required!)
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