Iâm still here
So with the shit show that is present Twitter, Iâve actually contemplated coming back to Tumblr ... itâs nice to know most of it hasnât changed too dramatically. Watch this space I guess!
ojovivo

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đȘŒ
we're not kids anymore.
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2025 on Tumblr: Trends That Defined the Year

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trying on a metaphor

pixel skylines
occasionally subtle
Today's Document

Discoholic đȘ©

ellievsbear
he wasn't even looking at me and he found me
cherry valley forever
Jules of Nature

â
almost home
KIROKAZE
DEAR READER
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@dumblydore
Iâm still here
So with the shit show that is present Twitter, Iâve actually contemplated coming back to Tumblr ... itâs nice to know most of it hasnât changed too dramatically. Watch this space I guess!
How to respond to negative feedback on #socialmedia
So, it goes like this. A friend of a friend recently posted a negative review on Facebook re: his experience at a local cafe in inner-west Melbourne. Not unusual, you would think.
What unfolded was a mind-bogglingly disproportionate and unacceptable series of responses from this cafe.
I work in digital marketing, so Iâve seen my fair share of businesses not understanding how social media works, and bungling their reputation in the process, but this incident was particularly aggressive and disturbing.Â
Now as much as I want to name and shame the owner who runs this Facebook page, letâs deconstruct and learn from this:
What would have been the right way to respond to this customer?
1) Humbly apologise to them for the poor, unexpected experience.Â
The businessâ first response was rude, dismissive, and condescending. They didnât address the customerâs pain point about portions, resorting to sarcastic, defensive remarks. The fact that organic local produce drove the high cost of the additional sides is actually a fair point, but this was not at all clear in the response.
The customerâs comments now having been brushed off, he was further disgruntled and proceeded to recommend other competitors, something that might have been avoided if the business had focused on addressing the customerâs concerns.
The business missed the first (and often easiest) opportunity to rectify the situation, which then let other people/customers weigh in on it, building more malcontent and anger.
2) Show empathy.Â
Donât get aggressive.
Be calm and polite AT ALL TIMES.
Try to understand the customerâs perspective, even if you disagree.Â
Donât play the âItâs PC gone mad!â / âTake a joke!â card. This is a tone-deaf and absolutely unprofessional response that only damages your reputation, and makes you sound like the worldâs biggest arsehole (or maybe a bigot). Youâre not a comedian or personality, youâre a business.
If you are the humorous type, use it appropriately. Itâs a great way to defuse a stressful situation. But donât further upset the customer. You can laugh at yourself, but certainly not your patrons. Â
And for crying out loud, donât ever, EVER, re-post a personâs photo without permission, and then proceed to attack the person with it. This violates most websitesâ policies, the person's privacy and IP, and ⊠all common decency! Frankly, that's really messed up.
3) Try and take the conversation offline.
Ask the customer to privately message you so you can get more details about exactly what happened and what you can do to improve the experience. Talk to your staff, if necessary.
Itâs totally possible to turn a customerâs bad experience around, but this cafe chose to react publicly and poorly, and missed an opportunity to resolve a concern. Itâs often good form to invite customers to return to your business, but depending on how disgruntled the customer is, you may need to tread carefully.
Continue the conversation privately, but never forget to be calm and respectful.Â
4) Think again before deleting that review.Â
Screenshots are a thing, these days ⊠and deleting a comment suggests you donât care about that customerâs opinion, and theyâll see it as you being too arrogant to listen to and learn from constructive feedback.Â
Deleting comments isnât going to stop the negative reviews.
5) Learn from the negative review, and move on.
Of course, if youâre a business owner, itâs hard to not take a negative review personally. But, if thatâs the case, hire someone else who can handle the angry customers. They will be more objective, and hopefully have more experience in crisis management.
Successful businesses learn from feedback, improve their process, and then move on. A negative review is unavoidable no matter how great or big a company you are.
Dissatisfied, vocal customers, are not âfun and gamesâ â they have enough power to give a business grief. Is that not a real problem? You can preach all the solidarity hashtags you like, but your customers will judge you based on how well you respond to them. They arenât stupid; they will read far more than one review to get an idea of you, and they are astute enough to tell the completely irrational/unfair ones from the genuinely concerned ones.
At the end of the day, donât torture yourself over a bad review. No oneâs immune to customer anger.Â
Keep learning.Â
Stay humble.Â
Donât be a dick.
This looks an awful like itâs from BRIGHT STAR, which I just re-watched the other day. One of my favourite films and stories. Iâve not seen a film that so beautifully demonstrates the human capability of love: being in love, in all its wretchedness and bliss, and losing love.
there you have it folks.đđŸ
art takes hours to produce and seconds to consume so dont act suprised when artists get upset when their posts only get likes and no reblogs
similarly a piece of writing that takes a few minutes to read could have weeks of work behind it⊠dont take creativity for granted when ur getting it for free
AT LONG LAST
SOMEONE SAID IT
Hopscotch could possibly be Chinese in Origin. Hmmmm
So thereâs the story that hopscotch was invented by Romans and how Roman children created the game to imitate the drills of Roman soldiers, but another story says that the game was born in China and could be found as early as 2357 BC. And yes, it pretty much looked like the ones we see today.
Also, yhe token that was used in the game represented the human soul (say what?), and the goal was to reach heaven by avoiding the lines and gaining merits. If you avoided the lines it meant that the soul was strong and your life was free from uncertainty and shiz.Â
Source
There are thousands of half-babies in my ballsack and thatâs terrifying
at least you donât bleed them out every month
you make a compelling argument
In case you dont understand, when LGBT people say they feel uncomfortable with people posting rainbows over their icons whilst not being supportive of LGBT people in the least this is exactly what they mean
Disturbing pool video exposes the reality of how police treat black people in AmericaÂ
Galling video footage has captured a police officer in McKinney, Texas, rounding up a group of black teenagers, using excessive force on them and pulling a weapon on bystanders after an âincidentâ was reported at a local pool. The initial call came in as a disturbance but bystanders revealed the real racist reason police were summoned.
Joan: I feel clear about something. Our work ⊠what we do ⊠itâs not just a job now. Itâs who I am. Iâm a detective. Iâm ready to embrace that. I live in this world. Your world. And I probably will for the rest of my life. Sherlock: It isnât my world. Itâs our world.
White ppl will never understand how much we have to compress, compartmentalize, and compromise ourselves in order to interact with them on a day to day basis. And when I say white ppl yes that includes you, white friends and allies.
reblog if ur also a socialist lesbian divorcee witch that kills children
I know Iâve disappeared off Tumblr for months now, but rest assured I am still working on creative things! Hereâs a rough sneak peek of my #Catwoman75 zine, among other prints Iâll be selling at the zine fair at the Museum of Contemporary Art (#MCAZineFair) tomorrow and Saturday as part of the Sydney Writers Festival. Iâm really excited, as itâs the first time Iâm selling my work at a fair!
I will also be helping Kat/@BookThingo in selling our romance zine, Trousseau and hopefully just spreading all the romance love. And kitty love. A special guest will be attending our stall and Iâm just quivering with anticipation. ;)))
Please come and say hi if youâve the chance!
Christopher Eccleston: Why my Doctor had to be northern
âIf youâre an alien how comes you sound like youâre from the north?â Billie Piperâs Rose Tyler asked The Doctor ten years ago â now Christopher Eccleston has finally revealed why his Time Lord had a northern accent.
âLots of planet have a northâ the Doctor told Rose way back then, but Eccleston (who returns to our TV screens in ITVâs new thriller Safe House on Monday April 20th at 9pm) gives a rather different answer in this weekâs edition of Radio Times.
âI wanted to move him away from the RP (received pronunciation) for the first time because we shouldnât make a correlation between intellect and accentâ he says, âalthough that still needs addressingâ.
The self-described working-class actor also says that cultural inequality is âmuch more pronouncedâ in Britain than it used to be, and that it would be difficult for a young actor with his background to succeed in the industry today.
âYou canât blame Eddie Redmayne or Benedict Cumberbatch but inequality will lead to a milky, anodyne culture. To an extent thatâs already happened,â he argues.
Eccleston stresses that itâs not just about the working class though. âThereâs not enough writing for women or people of colourâ he says. âIt frustrates me when they insist on doing all-male Shakespearean productions â a wonderful intellectual exercise, maybe, but itâs outrageous because itâs putting a lot of women out of work.â
you donât have to take responsibility for the actions of your ancestorsÂ
but
you do have to take responsibility for a perpetuation of racism in our culture that succeeds largely because you refuse to acknowledge that it still exists via distancing yourself from the past, therefore completely ignoring and disregarding the massive issues that are still going on today. right now.Â
white culture is still inherently racist.
Remember when Disney was all like âfuck how races work and homogeneous casts and couplesâ?
Black and white couple produce fillipino-american child. White dude is the valet. White step mother, one white step sister, one black step sister. Just a jumble, and it ought to happen again.
Some facts from imdb:
First multi-racial cast performing Rodgers and Hammersteinâs Cinderella.
Whitney Houston was producing Rodger and Hammersteinâs âCinderellaâ and was to star in it until she decided that Brandy Norwood would make a better Cinderella. Brandy would not do it unless her idol Whitney took the Fairy Godmother role.
Brandy Norwood became the first African-American to play Cinderella. This version broke viewer-ship records when it debuted, and it holds the record for the bestselling video for a made for TV movie.
So fuck any noise where people say audience donât want to see a mixed race couple, or more people of color. This was a success from television. I still remember Brandy singing Impossible.Â
That ought to happen again. Mixed race live action cast where the relationships donât made genetic or racial sense.
*cries*
Ron glanced at Hermione, then said, âWhat if pure bloods and half-bloods swear a Muggle-bornâs part of their family? Iâll tell everyone Hermioneâs my cousinââ Hermione covered Ronâs hand with hers and squeezed it. âThank you, Ron, but I couldnât let youââ "You wonât have a choice," said Ron fiercely, gripping her hand back. "Iâll teach you my family tree so you can answer questions on it." Hermione gave a shaky laugh.
Harry Potter and the Deathly Hallows, p. 209-10
#AKA SCENES THAT SHOULD HAVE BEEN IN THE MOVIEÂ #AKA REASONS WHY I LOVE RON AND ALWAYS WILLÂ #AKA REASONS WHY I SHIP THEM TOGETHER AND ALWAYS WILL
(via cinematicnomad)