A whole bunch of digital marketing nerds were herded together for two days in Portland, and somehow, the wifi survived.
Arriving at the Portland Convention Center, somewhat groggy despite the coffee in hand, I entered the building among a group of silver-haired folk. Several of them were carrying potted plans, and I was tempted to follow along with them to whichever show they were attending. But it was definitely not the one I was supposed to be going to.
I made my way around the concourse, following a trail of signs pointing to Digital Summit Portland.Ā
These printed signs were some of the last paper materials I would see for the next two days. Conference check-in and presentations were all handled digitally, of course. I saw maybe a handful of people all conference long with actual paper and pens for notes. Most had laptops; others, like me, had small tablets and, of course, smartphones.
I had a pre-conference pass, so I could attend one of three in-depth sessions on different topics (content marketing, SEO, email marketing). Because I planned to attend a number of content marketing-focused sessions later in the conference, I opted for the email marketing session by Michael Barber (Barber+Hewitt - http://www.barberandhewitt.com). The session title was also a factor in my decision: Make Email Great Again (With an Actual Plan for How to Do That).
A few tidbits that I found especially relevant to my current organization or pieces of info that I know will help my colleagues:
- Clients who open emails from your organization are more likely to respond to your social ads.
- Consumersā favorite sources of branded content, in order: email, Facebook, TV, Twitter, Snapchat, etc.
- Mobile continues to rise. Most commonly used mobile email clients, in order: mail app in iPhone, Gmail, iPad email app, Apple mail, Outlook, Android mail, Outlook Web, Samsung, Yahoo mail, Windows mail. (so yes, sadly, we do still have to design for the horror that is Outlook)
- Let your customers subscribe to specific lists. Donāt auto-opt people into everything. You will lose subscribers who donāt want all that mail.
- Make it easy to manage email preferences. Donāt hide the link or make it a multi-step process (YES, Iām SURE I want to unsubscribe!!!!!). The harder it is to find or do this, the more frustrated people get, and then they will unsubscribe or opt out of EVERYTHING your organization wants to send.
- Right-justified buttons (clickable links) are better for right-handed people. Remember, more than half of readers are on their phones or tablets.
- Use a real email address, notĀ ādonotreply@,ā as the sender. And put in a personās name in theĀ āfromā name.Ā
The things that annoy us the most, even as people who presumably have something to do with email marketing at our organizations:
- I already give monthly to your organization, but I still get repeated emails to donate.Ā
- Overuse of URGENT. Not everything is urgent. The more this is used, the more itās ignored.Ā
- Donāt pretend you are a personal friend or connection when you are not.
What are the most-engaged-with types of campaigns? Welcome series emails! Even long welcome series, made up of numerous emails over an extended period of time, as long as the content is useful and interesting.
Birthday emails generate the most user actions, even without a specific offer.Ā
After three and a half hours of this, I needed a break, as I need one now. But hashtag DSPDX was pretty solid overall. More to come on how I think Steve Wozniak is adorable, for example, and HYPERCARD omg.