VUI (Voice user interface) & its Social impact
As there is a bombardment of interaction and the vast majority of life has turned to digital interfaces.
These interfaces have challenged us, and help us to grow and keep our life more connected.
As an evolution of the interactions, as the speech is a more natural way to communicate the devices has started to listen to us and respond to us in a natural way, which does not feel to be an experience running via machines.
As the world will move further into these interactions, fail and learn them over a period of time it will exciting to know about the risk and pitfalls of the technology.
How this will impact our lives and the society at large.
There also have been ethical and privacy concerns and how these devices and the infrastructure is going to be used and the social fabric how they will be weaved.
While a new set of technology or interaction is been represented, there is always a challenge to technology makers and implementers to move and go beyond the hill.
The first is the steep challenges and hurdles which is to be dealt with persistence, patience and resilience behaviour.
And for consumers, the behaviour is governed via
Behaviour = MAT (motivation ability trigger)
Core Motivators (Motivation)
Sensation: people prefer pleasure over pain
Anticipation: people hope for certain things, and fear others
Belonging: people yearn for social acceptance, and fear rejection
Simplicity Factors (Ability)
time: the lesser time something takes, the more likely it is to get done
money: the lesser something costs, the more likely it is to get bought
physical effort: the lesser work you have to do, the more likely you are to go through it.
brain cycles: the lesser you have to think, the more likely you'll perform the task.
social deviance: the less deviant from the social norms a behavior is, the more willing we are to go through it.
non-routine:the more something sticks to our routine, the easier it is to get done.
The third element of the Fogg Behavior Model is Triggers. Without a Trigger, the target behavior will not happen. Sometimes a Trigger can be external, like an alarm sounding. Other times, the Trigger can come from our daily routine: Walking through the kitchen may trigger us to open the fridge.
Examples of triggers in web products include push notifications, emails, etc. for external triggers, and an inherent desire to do something as an internal trigger (say when I'm about to eat fancy food, I want to instagram it!)
The model is a simple way to think about behavior design, and when you're thinking about why your users are not doing what you want to do, it helps to think using this as a reference model: is it because they lack a motivation? Is it because the task is too complicated? Or is it because they're just missing the trigger to remind themselves to go through the task.
The interactions requires a gentle push from technology makers and human desire to overcome limitations and challenges.
Some of the ethical challenges and impact on our social life are also coming into the picture.
Apple apologises for allowing workers to listen to Siri recordings
https://www.theguardian.com/technology/2019/aug/29/apple-apologises-listen-siri-recordings
New Mexico authorities credited an Amazon Echo with calling 911 when a woman said her boyfriend was beating her — but Amazon said it wasn't possible
https://www.insider.com/amazon-echo-911-call-new-mexico-domestic-disturbance-2019-7
Amazon and Google are listening to your voice recordings. Here's what we know about that
https://www.cnet.com/how-to/amazon-and-google-are-listening-to-your-voice-recordings-heres-what-we-know/
How Google and Amazon are ‘spying’ on you
https://www.consumerwatchdog.org/privacy-technology/how-google-and-amazon-are-spying-you