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2016 Finalists The AIconics are the world’s only independently-judged awards celebrating the drive, innovation and hard work in the international Artificial Intelligence Community, wi…
Humley are proud to announce we have been shortlisted for two categories at the AIconics awards, Best Startup Success Story & Best Intelligent Assistant. We are one of seven businesses to be nominated in each category.
The AIconics are the world’s only independently-judged awards celebrating the drive, innovation and hard work in the international Artificial Intelligence Community, with the winners announced exclusively at The AI Summit.
Digital, Virtual, Personal, Brand Assistants: How do they fit together?
By Ed Smith, Chief Product Officer at Humley
We’ve had digital assistants for some time; computer systems that take natural(ish) language commands and perform a useful task for the user. But with the advent of Artificial Intelligence (AI), we see two major shifts; natural language interpretation combined with machine learning. So, what does this mean for the landscape of digital assistants?
The Basis of a Successful Relationship
What are the most important factors in creating a successful life-long relationship? Loyalty, trust, understanding, appreciation, the ability to make you laugh, being there when you need them? These traits are not limited to just human relationships, but apply further afield to the brands around us. After all, brands are in our lives nearly every day and if successful, they can form the basis of a long-term bond with us. We need them, and they need us.
A brand creating a bond with the customer starts the same way all relationships do; attraction, differentiation, affection and excitement. Brands need to demonstrate to their customers what makes them great, showcase their benefits in a way that targets and tailors the appeal to the individual customer. Brands need to portray their personality with transparency as a basis for trust to grow.
Read more
James Dearsley Interviews Humley on AI & Machine Learning
James Dearsley who focuses on innovation and technology has a passion to help the property sector understand what is coming next.
James interviews Humley to discover how we are harnessing cognitive computing to empower companies to access and implement an artificial intelligence platform within their businesses, whether this is to transform their customer service tools or business processes, or simply to enable the end-user to find and action solutions for themselves without the need or cost of human intervention.
Check out the full article here
Don’t forget to follow us on Twitter @HumleyHQ
Meet Our AI Powered Smart Assistant
We will be attending Propteq2016 in London on June 2nd.
The Property Technology & Innovation Summit is the must-attend event for the world’s leading proptech innovators.
Tweet us @HumleyHQ to discover how our AI powered smart assistant is creating noise within the industry.
Humley Takes on Internet of Things
How do brands communicate to their customers, when the customer owns multiple connected devices? Should the brand just send an email with some information and hope for the best? Or wait until the customer to becomes frustrated with the experience and attempts to contact the brand after searching their digital real estate?
The influx of multiple connected devices per customer means they expect a connected experience and should not have to search through even more real-estate for information. Brands need to provide a consistent and relevant cross-device conversation with their customers to maintain a customer relationship.
Effective communication with customers will start when it advances from simple information and FAQs, and into an estate of actionable solutions that cross devices. This will empower brands to carry their voice throughout the customers connected life and enable them to organically grow a relationship.
Humley’s Smart Assistant enables brands to deliver relevant and effective communication, by not only understanding the customers context (such as which device they are using) and providing a personalised experience, but by providing essential actionable solutions in a connected world.
Don’t forget to follow us
We’re Hiring!
We are looking for a Web Application (Tooling) Developer with a passion for creating intuitive user interfaces and automation, who wants to work at the bleeding edge of technology.
Click for more details and to apply
Bots; AI Or Not
There is a lot of buzz around messaging engines opening up their platforms to Bots. Facebook Messenger, Slack, Kik and Telegram to name a few. This enables brands to communicate through these platforms in the form of a Bot to their customers, but how does a brand go about creating their Bot personality to communicate with their customers?
To provide a Bot that holds any value, the customer needs to be able to speak in a natural language and the brand needs to be able to interpret this, potentially hold context of the conversation and then hold a dialog with the customer; sound simple? It's not. There is an assumption that the providers will handle this complexity and AI for you, however this is not the case. The messaging platform provider gives you the ability to receive and send a message. That's it.
This means the brand needs to implement AI capability internally to interpret natural language from their customers. This is done through the implementation of third parties or writing the AI themselves. Then what about language translation? What about identifying when your customers are angry? How do you know what conversations your Bot is having? How do you validate these conversations and fill holes when material is missing? The answer is more third party APIs and in-house built systems. This means investment in expertise and resource. Alternatively you do not use AI, and simply create a very structured paint-by-numbers user flows that has led to the less than useful, and often annoying Bots that we see today.
It's a great step that these platforms are opening up this access, but does the productize software exist to enable brands to fill this space without investing significant resource in the area of AI and systems to support it?
One thing that is for certain, as with previous technology we have seen in web, mobile web and apps, brands will need to fill this gap. Already just the 4 platforms in this article have access to over 1.2 Billion users.
Humley gives a simple integration mechanism for these AI technologies, while providing a platform that allows the material that powers it to be managed at scale. We can fill the gap in a cost effective way.
Adam Harrold, CTA of Humley
Follow us on Twitter @HumleyHQ
www.humley.com
Humley’s Smart Assistant Launches on TV
Customers access brands through more diverse channels than ever, and with this set to increase brands need their communication to be consistent, relevant and universal. By achieving cross-platform consistency and relevance, brands will deliver the optimal customer experience, ignite differentiation, create stickiness, and enhance customer satisfaction.
The broadening reach of our Humley smart assistant platform tackles this challenge and delivers contextually rich actions relevant to each specific platform, including; iOS, Windows, Android (including wearables), and now smart TVs.
Humley’s android TV SDK is another step towards a universal cognitive brand assistant.
Don’t forget to follow us on Twitter: @HumleyHQ
Humley Introduces Natural Language Processing Layer
The Humley platform now has the ability to manage Natural Language Processing (NLP) as well as managing Corpora of data.
NLP further improves our ability to allow humans to interact with our platform in natural language. This is a layer that sits on top on the existing platform and combines with our technologies to enable us to provide answers with a greater degree of confidence as well as removing answers that the platform feels are less relevant, therefore providing a more accurate result set and experience to the end- user.
The layer is abstract meaning we can plug any number of machine learning providers into the platform. We have currently integrated IBM Watson's Natural Language Classifier and we are seeing great results!
This deployment moves us to a position where we can begin to expose our technology through bots.
As the big messaging players open up their technology to bots, businesses and brands will need a bot presence to fill this communication with their customer base. Humley fill this gap.
The bots are coming! Standby for a bot update over the coming weeks.
Humley Connects Wearables
The world has turned into a connected one, and brands need to embrace this new era as the expectations of their customers evolve with this exciting technology. Customers look for the best experience, one that is connected, seamless and efficient, and brands need to fulfill these demands to stay competitive, no matter their industry.
That’s where our newly released wearable support comes in. We can now launch and deep-link into applications on wearable devices, allowing brands to not just provide answers to their end-user, but allows them to deliver actionable solutions in a connected environment.
This service enables brands to help their customers solve a multitude of end-user issues, from helping them learn how to use and control their wearable device, to enhancing their digital experience by directly opening apps, deep-linking, as well as notifying their wearable.
Follow us on Twitter: @HumleyHQ
Humley Heads to The Big Apple
The Humley team are running a series of workshops and events at the IBM Watson™ offices in Astor Place NYC next week. Drop us a line if you would like to learn more about Humley’s Digital Assistant powered by IBM Watson™.
Don’t forget to follow us on Twitter: @HumleyHQ
Who is Listening To Your Customers?
By Edward Smith, Chief Product Officer of Humley
As we see the competition accelerate for natural language digital assistants, Siri, Alexa, Cortana, Google Now; we need to appreciate that Apple, Microsoft, Alphabet and Amazon are listening intently to everything their customers (and let’s face it that means your consumers) are saying. That has huge hidden value.
Imagine, as a retailer or service provider you could listen into your consumers actual words; what they really thought of your products, what they really wish you would do as a service, and where the gaps were. As a product owner I know the task of trawling through usage data, market research, trends and blue sky sessions to understand what the end-user is looking for, and shape the best possible service and experience to give to them.
The virtual personal assistant is opening up a real-time and valuable new data source for understanding the end-user, and that is the customer voice itself.
Here at Humley we have launched the Humley Brand Assistant, a natural language personal virtual assistant that serves the needs of brands or services. End-users can use speech-to-text, or type in their question in their natural voice and native language, and using Machine Learning (ML) we interpret the request, add context, and serve an engaging and actionable answer with a resolution. Our goal is to build on the huge advances in ML to interpret natural language requests, and service them with contextually relevant and actionable answers. The fascinating side-product of our solution has been the wealth of information we can provide our partners, about what their consumers are actually asking for, what they want, where any potential gaps in knowledge are, or if any needs are not being met.
The question for any direct-to-consumer service provider, retailer, product manufacturer out there is; when will your virtual personal assistant launch? Or will you leave it to Apple, Amazon, Microsoft or Alphabet to listen to your consumers and build products to serve them better?
Humley Detects End-User Language
One thing small companies have in common with large organisations is the requirement and desire to deliver the most efficient and relevant experience to their customers, ensuring they are able to differentiate from their competitors and stand out as the brand that puts their customers first.
With this in mind, we would like to show you what we have been working on. The video shows a Beta version of our language detection capability within a widget environment, but this feature can be used within any digital space, from support centers, to digital assistants, to applications and many more.
After detecting the language of the end-user the service then responds in the correct language. Using our platform, our partners are able to deploy a single fully translated service, ensuring that their customers are always receiving an experience optimised and relevant to their language.
Follow us on Twitter: @HumleyHQ
Humley Attend MEF Innovation Meetup
As a MEF (Mobile Ecosystem Forum) member, Humley will be attending the invite-only Innovation Meetup (part of the MEF Innovation Programme), an exclusive evening discussing and exploring the most exciting technologies in the Fintech industry.
We are delighted to be a part of this event, which explores innovative and next generation Fintech, bringing together mobile leaders, innovators, and disruptors, for an evening of business matchmaking, new opportunities, and Fintech acceleration.
Discover More About Humley
Today we launch a new page on our website that provides an insight into our world, with who we are and what we are passionate about.
Haven’t heard of us? We are Humley, the subsidiary of the Infomedia Group, one of the fastest growing tech companies in the UK, who are utilising the cognitive computing power of IBM Watson™.
Find out more here: http://humley.com/about.html
Be sure to come back often, we are fast moving!