Even in food service, there is the demand for exponential growth. Each store has a profit target you're expected to hit every quarter. Each quarter the target gets bigger and bigger. The only way to make sure you hit or exceed that target is to increase sales or cut costs. Sales can only go so far though, so at a certain point there is the understandable temptation (not justifiable, but understandable) for your manager to start cutting hours. Once they do, your location has entered a Death Spiral.
The thing about the Death Spiral is it is nearly impossible to escape. It starts innocuous enough, with a few hours getting shaved off every week. And true enough at first you probably didn't need those hours. They were the slack, the extra hands that helped distribute the work and made it easier on everyone. You might not even notice they're gone. Maybe the morning rush is a little harder to handle, maybe there isn't as much time to chat as there used to be. But on the whole nothing has changed. You're still hitting your sales quota and, hey, everyone seems to be working a little harder. That's good, right?
Then the next quarter rolls around. You exceeded your quota. Upper management is very excited. But now your new quota is even higher than it would have been if you had simply performed to expectations. You raise prices a bit, push more expensive drinks, and sure, cut a few more hours. Bit by bit the slack gets tighter. The fat gets trimmed. All because continual growth, continual improvement, is not just demanded, but expected.
The endgame of the Death Spiral is the expectation that every worker will operate at 100% efficacy 100% of of the time, and that nothing will go wrong ever. It never reaches this point, as any food service worker will tell you, shit goes wrong. Service gets worse, you lose a few customers, and you miss your quota. This is the point of no return, because the only way to solve the problem is to add more hours. But there's no way upper management will approve spending more money. On a failing store? Don't be ridiculous. Maybe get those numbers up and we'll consider adding hours back. But the only way to get those numbers up is with no hours. It's a Catch-22. You're trapped. Slowly, inevitably, the store fails, and then closes.
The Death Spiral is a doomed strategy, but it is the one corporations push in response to investor pressure. It tricks workers into more work for the promise of relief later, if they do well and succeed, not realizing they'll only be asked to do even more next time. So how do you fight it? Know your worth. Don't let anyone give you more work without some kind of kickback. Don't fool yourself into thinking that being indispensable will lead to a reward later.
But the best defense? Join a union.
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