[video transcript: Why is accessibility so inaccessible? I went to go see the new Venom movie and during the lock down period of coronavirus I finally accepted and acknowledged that the tinnitus I have in my ears is real, it’s a problem, and I should probably take steps to accommodate it in my life so that I don’t have unnecessary suffering. And I’ve always felt like I don’t want to take away something from someone else and so I hadn’t really addressed it and going to the movies just wasn’t great for me because i can’t hear what’s going on like there are fine words that i just cannot hear. So I decided this time if I’m gonna go to the movies at 10:15 on a Saturday when no one is there I’m going to ask for the accommodations that I need. I googled and I found out they have closed captions for people who need them. So I get to the movie theater I walk up I give my ticket, I’m a little nervous, and I ask someone standing there I was like “does this movie have closed captions?” and he goes, “yes, what you have to do is you need to go over to that man over there and you need to tell him that you need the glasses.” Now I don’t know why he started speaking real low and very slowly to me when I asked for it, but I just, that was fine. So I got my ticket I went over to the man and I said, “hey I need to get the glasses for the closed captions” and he goes, “you need- you need- you need the glasses? okay so just what you need to do is you have to go upstairs and you take a right and then there’s a black desk and you stop at the black desk” and as I was walking he gets on his walkie-talkie [mimics walkie-talkie static noise] “uh, we need a supervisor there is someone here who needs the glasses” and so, like, I feel like, did I like ask for the sword of Amun Ra like what, is it really this, like? And so I get up there to get the glasses and the man looks at me and I have to give my first name, my last name, my address, and my phone number to get some glasses? And I was like “what is all this” and he was like “well you know it’s really to you know protect the integrity,” Regal cinemas, “to protect the integrity of the glasses.” Who is going to steal some closed caption glasses for the movies? On top of that, my mans just thrusts me these glasses and this box and says enjoy the show. I’m like, this is my first time asking for something like this. Like could you, what are these buttons do? What’s gonna happen when I put the glasses? They died halfway through the movie and I didn’t realize that just because I have closed captions at home at the bottom of the screen, you know I spent the first 30 minutes of the movie looking down at the screen cause I didn’t realize you could look up and the words would be projected- Anyway, I am so sorry to individuals in the community who need accessibility, I am so sorry, I couldn’t even imagine- the burden! i felt like a burden asking for help. So Regal Cinemas, can we do better please? Please? end transcript]
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