Melltoo

Klassifriends: Buy and sell second hand with your friends!

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How We Built A No-Meetup Classifieds In the Dubizzle Era

How We Built A No-Meetup Classifieds In the Dubizzle Era

When we first launched Melltoo in 2014, we saw ourselves as classifieds on mobile. Everything was moving to mobile, except classifieds. Online classifieds were still just electronic notice boards. We saw the opportunity to bring classifieds into the post-smartphone era and to take advantage of hardware capabilities like geolocalization, instant messaging, and push notifications. The rise of…

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Ex-COO of OLX-Dubizzle MEA, joins Melltoo

Ex-COO of OLX-Dubizzle MEA, joins Melltoo

2017-03-05 Dubai, UAE Ex-COO of OLX-Dubizzle MEA, Anvita Varshney, joins Melltoo’s board of advisors. Morrad Irsame, co-founder and CEO, launched Melltoo, the no-meetup classifieds, in March 2014 in Dubai. According to Mr. Irsane, “Anvita brings us a vast amount of experience in classifieds, marketplaces, and ecommerce, having previously worked in the C-suite at Lazada and OLX-Dubizzle. We are…

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Keeping in touch with the Melltoo Team

Keeping in touch with the Melltoo Team

We need your feedback and advice to build the best experience for buyers and sellers. We need your help! If you want to share your positive experience with other users, go to the Apple store or Google play to leave us a few words there. Click here to rate us on Google Play Store or Click here to rate us on Apple Store If you have some feedback, don’t hesitate to send us a feedback message on the…

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My post isn't appearing in the feed?

My post isn’t appearing in the feed?

Introducing moderation. Since January 2017, Melltoo has introduced a new moderation process before any new sale listings appear in the categories feed. The moderation team checks item posts for: Image policy Description Price accuracy Prohibited listings Duplicate items Items sold for by business sellers for profit Image policy Since 2016, Melltoo team introduced a new set of rules about image…

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Melltoo PAY Terms & Conditions

Melltoo PAY Terms & Conditions

Eligibility and Account Registration To be eligible to use MelltooPay services, you must be 18 years old and resident of the United Arab Emirates. You can only use MelltooPay services inside the United Arab Emirates and you must register with a phone number that you own. As a service of Melltoo Marketplace, all account users of MelltooPay are subject to legal and private policies of Melltoo…

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Using Free Credit There are many ways to earn free credit, through our referral program, through flash sales, and even by exchanging your cash balance for +125% free credit.

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Introducing return disputes

Buyers may request a conditional return upon these three only conditions: Item received is not the item portrayed in the photo before purchase (different color, shape, etc.) Sellers did not disclose all or the right information about the item sold (period of use, size, dentures, etc.) Buyers are only allowed 1 return request if they are not selling items according on the melltoo app We are…

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Exchange Policies

Melltoo has no exchange policies. This means it is impossible to request an exchange of an item once it has been delivered. You may either accept a delivery or return it to the seller.

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Return Fees

Returns fees are twice the original delivery charges (40, 60, 80dhs, etc.). When selling deceitful fake, defective items, we will deduct the return fees from the seller’s balance or possibly ban them from the app for deceitful acts.

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Pick-up (when user sells a item)

Pick-up (when user sells a item)

For any courier pickup (new orders), we will make 3 attempts to pick up the item. After the 3rd attempt, we reserve the right to cancel the order and refund the buyer. For more information on policies, please read the extended version on Melltoo’s terms and conditions page. Buyers have exactly 2 days to select “return” via the melltoo application notification after delivery. After 2 days, the…

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Lost Packages

Melltoo Marketplace’s shipping partners are extremely accurate. They are the best performers in logistics in the UAE. That being said, errors are human. They may happen. A buyer may not receive their ordered item and their item might be mishandled or misplaced. This is still a very rare occurrence. We are committed to protect our users (buyers and sellers) when such mistake happens. We are…

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Cancellation Fees

Cancellation is nearly impossible after an order has been picked-up from the seller and on its way in delivery to the buyer. There are no cancellation fees if cancelled day of order placement. There are cancellation fees of 20 dhs incurred by buyer or seller if one or either requests a cancellation of their order after it has been booked for delivery. The fee is purely procedural. It covers the…

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Payment options

There are three options available to pay on the Melltoo app. You can buy items on Melltoo app with your referral credit (look up again) We’ve implemented a new policy to reduce free credit to cover only 75% of the price instead of 100% like before. From now on 25% of the price have to be paid either by credit card online on the app or by cash on delivery when you receive the item. You can pay for…

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Delivery Report

http://melltoo.me/deliveryreport This form is to document cases of contested delivery Buyer claims non-delivery of their purchased item despite delivery status by shipping company Seller claims non-delivery of their returned item despsite delivery status by shipping company For more information on policies, please read the extended version on Melltoo’s terms and conditions page.

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Withdrawal Form

http://melltoo.me/withdrawalsreport This form is to document cases of the following: It has been more than 7 work days since I submitted my request Withdrawal is completed but I didn’t get the money in my bank account I would like to change the IBAN number on my request I would like to change the name of the beneficiary/account holder name on my withdrawal request I would like to retract my…

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I placed an order 5 days ago, why isn't it here yet?

I placed an order 5 days ago, why isn’t it here yet?

Orders are typically picked up and delivered within 5-7 business in absence of delays. 5 days is not always sufficient  for an order to be picked up from the seller and delivered to the buyer. We also recommend you contact the seller and verify if your order is ready for pick-up. We appreciate your patience and you can always track your orders on our couriers’ websites. You can check delivery…

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Melltoo is a peer to peer marketplace

Melltoo is a peer to peer marketplace

Dear user,   In the past months, Melltoo has grown rapidly and has become a busy and dynamic marketplace. Unfortunately, there has been a rise of business selling on Melltoo for which we are not designed.   Melltoo is a peer to peer marketplace for preloved and second hand items as well as new items that are UNIQUE. We are not built for business sellers who purchase new things for resale. As a…

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