I built my business to be an affordable computer repair shop. I charge by the job and not by the hour. Once you start averaging by the hour (Cost of Labor/ Cost of Employee) I'm short changing myself BAD. I transfer over a customer's old Outlook Express files to their Windows 8 machine but guess what? Outlook Express doesn't just willy nilly work on Windows 8. The customer bought Outlook 2013 (which was expensive for just this one program) I install it for them for no charge (WHY? Well they're already paying for an OS upgrade, I felt like it was the "Good Samaritan" thing to do, especially since we're talking about older people I'm tending to) Well I've spent well over the Labor/Hour range "Why?" because I'm figuring out how to convert Outlook Express to Outlook 2013 AND every single sign up and registration I have to do for the customer just costs me more time. So, now I'm stuck between "I'm going to have to start charging for every job I do, it'll be a set amount, doesn't matter how "easy" a job is." or "I should keep doing what I'm doing and expect a change in maybe an increase in customers so I'm making money off of other computer while I figure this computer out." Well, if I wait I'll go insane, after all "Insanity" is the doing of a specific action and expecting a change. I'm thinking I'm going to have to take a more professional course of action and do what makes my business succeed and stop giving away free labor.