as a dispatcher, i need to correct you here, because calling 911, hanging up, and then turning off your phone will, in fact, work 0% of the time.
in my center, when we receive a 911 call from a cell phone, we do not automatically know your exact location. it doesnât work like that, contrary to popular belief. the only thing we know for sure is the address of the cell phone tower your phone is connected to. cell phone towers cover huge areas, you could be anywhere in that huge area. if you absolutely canât talk at all, if you canât even hold the phone to your face, enable the speakerphone and start crying, or yelling, or even whispering, if you can.
also, as i said in my last reblog, most 911 centers in the US these days have text-to-911 capability. canât call 911? text 911! itâs as simple as that. just be sure to include your address/location in the first text you send, because if you canât send any more texts after the first one, at least weâll know where to send help.
OP is correct, however, about the pizza thing. there is no âsecret pizza codeâ or anything like that among dispatchers. i wasnât trained on anything like that, none of my coworkers were trained on anything like that. it doesnât exist. if you call 911 and say you need to order a pizza, our very next question will be, âyou called 911. did you mean to call 911?â and if your answer is yes, the next question will be, âdo you need help?â or âare you in trouble?â pretending to order a pizza is a good way to give us your address, because when you call 911, an address is the most important thing to give us. we canât help you if we donât know where you are.
iâll just say that again.
we cannot help you if we donât know where you are.
we are trained professionals, but weâre not psychic.