Kay Lee Ray vs. Isla Dawn
WWE NXT UK: December 17th 2020 - Digitals
seen from China

seen from United States

seen from Lithuania
seen from Brazil
seen from China
seen from United States

seen from Malaysia

seen from Malaysia
seen from United States
seen from China

seen from United States
seen from Puerto Rico
seen from United States
seen from United States
seen from United States
seen from United States
seen from United States
seen from Türkiye
seen from United States
seen from China
Kay Lee Ray vs. Isla Dawn
WWE NXT UK: December 17th 2020 - Digitals
Charlotte Flair and Naomi react to the Women’s Royal Rumble Match
SmackDown LIVE: December 19th 2017
Digitals: Part Two
Roman Reigns wants payback against Braun Strowman in Las Vegas
Monday Night Raw: February 13th 2017 - Digitals
Pushing People Away
[Originally published on Livejournal, June 13, 2002 at 7:26pm]
Do I have unreasonable standards and principals?
Am I too self righteous about my personal morals?
Do I expect as much of others as I do of myself?
Well the answer to the last question is: Yes
I expect ALOT from others cause I expect alot from myself, but this has recently changed, as I have realized you really can't rely on others as much as you can rely on yourself. And this has created my new "DO ME" campaign, that I have been quite happy with. I have been enjoying doing my own thing everyday.
Getting up going for my morning rollerblade, and If I feel like it hanging out in the park longer, then coming home and looking at what else i want to do. I have been very good at keeping myself busy with just "myself" and I have been VERY happy with that, cause I have been so productive.
For those who ever faced a seemingly insurmountable challenge: a story of defeat, recovery, and redemption.
Last week’s post had a two-word headline; this week’s headline seemingly is in open rebellion to brevity; apologies, but I wrote it this way for good reason.
About a month ago I wrote about my former Digitas colleague and current friend, Betsy Pinkus, which led to a series of reminiscences from our early days at the agency. In one exchange I recounted when client AT&T asked (insisted?) I be removed from its account. It was a dreadful moment, given I not only was replaced by a competent and more experienced new staffer, Andi Mayer, but also was exiled from my office and cast into a cubicle, plus had to relinquish Betsy as my very capable assistant.
Betsy remembered this, but differently: “I thought you were promoted when they replaced you!”
So whose memory is more accurate, Betsy’s or mine?
Both of us, it turns out. I’m telling the story in the hopes some of you will derive benefit from it, especially if you ever faced a situation similar to mine, where coming back from a seeming death sentence appeared to be well-nigh impossible.
A humiliating defeat:
To take all of you back a bit, I relocated from Washington, DC to Boston to join what was then a largely unknown shop called Eastern Exclusives that later became Digitas. I was to work on an account code-named “Keystone,” not knowing until I joined that Keystone was AT&T. It was my first agency job.
The client lead, J.D. Chappel, was not an easy person; my own inexperience compounded what was the unmitigated disdain he and his colleagues displayed in every meeting and call in which I participated.
I never actually confirmed this as fact, but after six months or so, either Chappel insisted on a change, Michael Bronner realized he needed to make one, or maybe a combination of both occurred; I would be removed from the account.
I had failed, with failure usually leading to termination; for reasons to this day I cannot explain, Michael decided instead to replace me, not fire me.
Even so, of all of life’s professional humiliations, this was among the worst. Every day I would walk into the agency, see Andi in what used to be my office, working with Betsy and the staff that once reported to me.
It was daily reminder of how poorly I had performed; anyone in the right mind would quit.
I chose to stay.
A slow, by no means assured recovery:
Out of this wreckage, Michael did his best to salvage something for me: he assigned me a handful of small accounts – Digital Equipment Corporation, Bolt Beranek and Newman, Philips Test and Measurement – plus told me I would help with new business.
I didn’t sulk and didn’t let people see the magnitude of what was an embarrassing setback; I put my head down and got to work, this time even harder than before.
Days turned into weeks, weeks into months; slowly, incrementally, almost imperceptibly, I learned how to do my job properly, interacting more effectively with clients, screwing up then correcting my many mistakes, figuring out how to write a decent presentation, an effective letter of proposal, or anything else we needed to support clients.
At last, redemption:
At some point in my first year or possibly early in my second (it was a long time ago), the person who oversaw the American Express account, Stacey Silverbush, announced she was leaving. Michael needed a replacement.
I was the replacement. A door had opened.
Not aware of my past failure with AT&T, American Express was much more accessible and welcoming, while I proved to be more capable, with a growing confidence that I could, in fact, not only meet client and colleague expectations, but exceed them.
My new responsibilities as account lead prompted Michael to rescue me from my cube. I relocated to the top floor office, not far from the founder’s. Betsy recalls the move came with a promotion to Vice President. She might be right; I was promoted, I just don’t know when. Later I was elevated again, this time to Senior Vice President and one of two Associate Partners, but would remain in my new office until I left, years later, graduating to run Foote Cone & Belding’s west coast direct marketing agency.
Faced with my departure to San Francisco, I was offered the opportunity to open and oversee the agency’s soon-to-be-formed New York office with my Creative partner at the time, Christine Bastoni. Having committed to FCB, looking forward to working for an agency just named Advertising Age’s Agency of the Year, I turned down the offer; still, it felt like a validation of sorts.
I had made my way all the way back from that early, now-distant disaster.
Why this matters:
If you ever have or are currently facing what appears to be an insurmountable challenge, you might take heart from this story. Sometimes it pays to leave. You’ll know if it’s time.
And sometimes it pays to stay.
I knew what time it was.
Optimism plus determination equals the courage to take a risk.
When I joined Digitas – the advertising agency that didn’t know it was an agency – the shop was about to undertake the single largest value-added direct mail promotion in advertising history for the then long-distance telecommunications giant AT&T.
Ordered to deregulate by District of Columbia Federal Judge Harold Green, unable to compete purely on price --although competitors like MCI were free to do so -- AT&T was searching for a way to level a decidedly uneven playing field. My colleagues approached AT&T, advising it could still succeed by adding value through a wide range of partner discounts from which its customers would benefit.
AT&T signed up for an undertaking designed to reach roughly 20 million households with a package that included 40 offers from participating companies, to be repeated every quarter of every year.
The urgency of the task was daunting; it meant the agency needed to staff up in a hurry, recruiting people practically from off the street.
I was one of those off-the-street new hires in those early, insane days, having just two weeks to start my new position, something called “Program Director.” With AT&T’s identity withheld from me, I left my Washington DC, marketing job, relocated to Boston; arriving late one evening, a week before my “official” start date, began work, foreshadowing a routine that would become all-too-familiar.
It was my first agency job in what would span a 40-plus-year career.
In truth I had absolutely no clue on how to engage with clients or do something as simple and obvious as write an after-meeting conference report, let alone a presentation or proposal, a budget or schedule.
Were there standard procedures for such things, precedents or go-by’s I could rely on for guidance? Of course not. Someone to teach me? You make joke. I was flying blind along, with all my other visually impaired colleagues, steering way too close to the sun, or maybe the ground, whichever best describes the chaos pervading those early days, with disaster lurking around the corner.
The stress was unrelenting, the failure rate high – in short order my first boss bailed (severe case of mono), as did one of my colleagues (pressure got the better of him), as did the shop’s sole copywriter (her endocrine system shut down) – with many realizing they simply could not cope. I stuck it out, with fear supplanting pressure. I wasn’t just stressed: I was afraid. Yes, afraid.
To screw up. To let others down. To fail.
The one person who betrayed not even one iota of this was our 24-year-old founder, Michael Bronner. If he was worried, he surely did not show it. I have no idea what was going on in his head or heart, but to us, no matter how dark or gloomy things became with the client, a partner company, a staffer, whatever, he remained steadfast, a perfect cocktail of confidence and can-do.
Michael’s near unflappable demeanor reminded me of something I recalled from a documentary, Somewhere You Feel Free, about legendary songwriter/singer/band-leader Tom Petty. Speaking of his work on his solo album Wildflowers, in the film’s opening minutes, Petty says:
“If I had really known how little I knew about what I was doing, I might have been discouraged, but I wasn’t.”
Petty was referring to his early days as a musician, but to me he just as easily could have been speaking about the early days of Digitas. I surely did not know what I was doing. The same is mostly true of my colleagues, even those who hid behind what was a false sense of bravado (there were a fair number of people who fit that description). I soon realized how easily things could spiral downward to disaster.
I was old enough to know this; Michael was not. Like Tom Petty, Michael didn’t know enough to know he could fail, with the outcome being we somehow, in some way, found a way to launch AT&T Opportunity Calling.
Even more important, this is why, among all the other reasons others could offer, today there is an agency called Digitas.
(If you're traveling this Thanksgiving, to see family, friends, or simply to escape, travel safe!)
When does being competitive turn sinister?
Roberta and I just finished watching a "60 Minutes" special commemorating 9/11, which first aired shortly before its first anniversary.
We were there that day 23 years ago, residents of NYC, living about 10 blocks north of what became ground zero; from the roof of The Textile Building, where we owned a condominium, we watched building six of the World Trade Center complex collapse.
If you've never watched the show, or even if you have, I urge you to view it again, a small gesture of remembrance for the 2,753 people who lost their lives that day.
Here's the link to the show: https://www.youtube.com/watch?v=bj6s4WULw64 .
In my early days at Digitas, I was one of two Account people assigned to a couple of accounts, working with a colleague named John. Neither of us had much experience as presenters, yet at some point we were facing an important client presentation. John was rightly nervous; I was too, with the only difference between us being my superficial sense of false bravado:
“No need to worry, John, if at any point you get in trouble, turn to me; I will jump in and rescue you.”
Was I being magnanimous? Supportive? A good colleague?
Hell no. I was being a shit, a gaslighter. Instead of building John’s confidence, my intent, whether or not I fully recognized it at the time, was to undermine it.
The truth is, we were colleagues in name only; in reality, we were competitors, doing battle in the agency arena.
At some point later, John was gone, a casualty of an unforgiving environment where only the resilient endure and survive.
I hadn’t thought of this in years, until I read a New York Times story, “The Office Assassin: What should I do about a friend who deliberately undermined one of her colleagues and then bragged to me about it?” In a reply to someone asking about an overly competitive and aggressive colleague, the author responds:
“Wow. Your friend sounds like a real piece of work, by which I mean, she sounds pretty awful: manipulative, prone to gaslighting … even abusive."
Which caused me to ask: am I, or was I, that person?
In the early days, as I adjusted to my first real agency job, I struggled mightily, but I was a relentless worker, focused, disciplined, and determined; in a mistake-prone, I’ll-get-it-right-next-time way, I slowly, sometimes painfully, gained surer footing.
As I became more proficient and capable, I found myself at odds with several of my colleagues – many of them college buddies of Digitas founder Michael Bronner -- all of whom weren’t nearly as motivated, and wasn’t shy in letting my opinions be known, often voicing my concerns in a way that let Bronner know where I stood. When each of the underperformers left, either voluntarily or not, I was not unhappy.
A question remains, though: did I have a hand in their demise, or for that matter, the demise of others who I considered competitors?
In truth, I likely did.
Other questions: were my actions manipulative or toxic? Did I gaslight all of them, just as I had with John? If I had this to do over, would I have behaved differently?
In truth, the answer is “No.” I am fairly certain my assessments were for the most part accurate, and stand by them, all these years later.
While I am the first to admit I wasn’t always the best or easiest colleague with whom to work, at least I was an honest, reliable, you-can-count-on-me one.
Looking back on this now, this is one of the things that likely saved me for a career in client service.