Starbucks’ Implicit Bias Training
“On Tuesday, Starbucks stores in the United States [closed] for part of the day to deliver ‘implicit bias training’ for all of its employees. Canadian Starbucks employees will get similar training June 11. ... We are all familiar with the concept of explicit biases. These include attitudes and behaviours regarding certain groups with the intent to harm or exclude. ... In contrast, implicit biases are stereotypes that form through our experiences and that work outside of our awareness. Even though we are not aware of them, implicit biases lead to discriminatory behaviours and biased decisions. ... By their very nature, implicit biases are automatic beliefs or associated behaviours that influence us without our knowledge and despite our best intentions.”
“While implicit bias is a problem that erodes equity and perpetuates discrimination, research on implicit bias training highlights mixed results and suggests that implicit bias training alone will not solve the problem. ... Societal pressures and stigma against being prejudiced led to individuals feeling like they are not allowed to have any bias, despite the fact that we all have biases, and not all biases can be eliminated. In fact, some biases may be helpful to keep us safe. Implicit bias training is therefore unique from other forms of diversity training because a conversation on implicit bias must start with a hard look in the mirror. The conversation can only begin once we humble ourselves by recognizing that we are all deeply flawed and imperfect human beings.”
“Another challenge with implementing bias training is that biases and inequities often become embedded in workplace structures and policies over time. ... If we encourage individuals to question biased norms within their workplace but they speak up and face retribution for doing so, we are creating more problems than we are solving. If any company wants implicit bias training to be successful, the company itself must survey its policies and processes and be prepared to change them. If your company decides to implement implicit bias training, make sure you ask them what else they plan on doing to promote equity and reduce discrimination. Shutting stores or implementing mandatory training will simply not be enough.”
The Conversation, May 27, 2018: “Starbucks and the impact of implicit bias training,” by Javeed Sukhera
CBC News, May 29, 2018: “'Behavioural change requires time': Starbucks closes U.S. stores for anti-bias training,” by Laura MacNaughton
Quartz at Work, May 29, 2018: “Starbucks has mastered the art of corporate contrition,” by Oliver Staley
Quartz at Work, May 30, 2018: “Sorry Starbucks, you did this to yourself,” by Annaliese Griffin
The New York Times, May 28, 2018: “Why Starbucks’s Bias Training, Despite Skepticism, Is an Important Start,” by Andrew Ross Sorkin
The New York Times, April 18, 2018: “Can Training Eliminate Biases? Starbucks Will Test the Thesis,” by Noam Scheiber and Rachel Abrams
CBC News, May 4, 2018: “Starbucks to close Canadian stores to provide implicit bias training”
Test to Find Your Implicit Biases