"Snaptags" show evolution of Snapchat
When Sony was hacked not too long ago, it was leaked that social media giant Snapchat bought out a start-up company, called Scan.me, that specialized in QR codes. The acquisition was a mystery up until the recent unveiling of "Snaptags." This new feature lets users add one another by scanning a unique code with their Snapchat camera, addressing the issue of finding friends on the app.
This is a great example of a company listening to its customers (or users in this case). Snapchat took feedback from people who found a problem, and then they took steps to solve it. Users made it clear that it was too inconvenient to find and add other people in the app. Now, assuming the feature works as anticipated, it will improve their service and reputation.
The article also mentions that the strategic move will make Snapchat feel more like a mature social media platform. With more people and companies to easily follow, there will be more content to interact with.
http://techcrunch.com/2015/01/28/snaptags/