.This video covers is rich with user journeys and how people and brands/teams benefit. The highlights we like can be accessed with the links below. The clips are about 30 seconds each, so a little longer, some are one right after the next.
Chip and David are the most quoted below (mostly Chip).
Chip Bowers -- Chief Marketing Officer, Golden State Warriors. Former Senior VP, Orlando Magic and Seattle SuperSonics.
David Kaval -- President, San Jose Earthquakes (MLS). Co-founder, Golden Baseball League.
Bill Crockett -- Director of Sports Architecture, AECOM. Has been the architect of record for NBA, NFL, NCAA, and Olympic stadiums and arenas.
Evan Owens -- Co-founder and CEO, Pogoseat (innovative mobile app for live-event seat upgrades)
1. CRM, PoS, Social, Mobile and Analytic integrations
2. Monetization, Analytics/BI (ops/sports science) and driving existing rev
3. Distillation into actionable events
4. Crisis or opportunity? Decline in inventory value in aging stadiums
5. “Delivery of Door-to-Door Experience”
6. “100 little moments”; <5% tech based; “Iconic Experiences”
7. “I want to be the Virgin America of Pro Sports Teams — Fan Forward View”
8. “Down time and building mini-cities and meeting points at these venues”
9. “Building Emotional Moments and not going too far”
10. “Trial and Error; Advance Facilities … Not So Much”
11. Idea Sharing…A Campus Like’ Shared/Connected Experience”…”Best Experience”
12. Players and Family Value … Adidas MiCoach value
13. Future of Ticketing: Primary, Secondary market and Dynamic Pricing
14. Architect POV in removing friction; line busting, cashless stadium, paperless tix:
15. “Access benefits — transit, parking, court side, athlete — value proposition”
16. Future Fan Experience: Environment control, Social ties, Gifting, New Connections, Connection to Home Fans, Sharing Unique Experience that Represent Brands”
17. Streaming Player Quant Data
18. WiFi and DAS limitations
19. Ticketmaster v. Stubhub: Paperless ticket distribution. Owning secondary market.