Telmex Cliente

I'm a VERY disgruntled Telmex Customer and feel royal taken for a ride by Telmex. This is not the first or second time! This is the 3rd time I have to experience such customer unfriendly behavior! And we are not talking about a few days or maybe 1-2 weeks. I talk about combined 22 (!!!) weeks since March of 2014! I think I'm in title to be very upset! You destroy my business Telmex! I'm not some rich gringo hanging out in Mexico! Read more here...

[telmexcliente]

Today must be my lucky day!! I do not have to worry about speeding tickets while on the internet highway. I rather get a ticket for endangering traffic as slow as I move around!

Carlos Slim, how about you make you company deliver what the charge and get paid for?? Sounds fair??

https://www.speedtest.net/results?sh=d12dc9c8680a29044a22b3d573c7df21

[telmexcliente]

Yesterday I had a good few hours - I had a whooping 5.3Mbps, in that range for almost 2 hours..... I always like it when I run a Speedtest (here are my results) and the Telmex banner with 150Mbps is advertised.... What a joke!

Feels like today I’m in the same range. However large amounts of data or processing data on a server is impossible with that speed/bandwidth

[telmexcliente]

Yesterday I got myself a new report-number again.... not that it will change a lot, just to make them aware we still waiting. Most the time calling Telmex internet service center the (the requested English speaking) agents are ok, after they look in you can hear the un-ease to explain the unexplainable. Maybe they just realized they are part of a major-fraud as Telmex obviously conducts by charging money for services they do not provide!!

However, as everywhere in life you run into the occasional a$$hole, so did I, and as, also level-3 system administrator with 15+ years experience, I am running a test as I speak with him this person tells me I have 10Mbps speed!!

I do not know what to do, should I believe that guy or my lying eyes?? I recall 10 looks like 10 and not 2.16Mbps.

Carlos should purge his network of all incompetent employees... but if you do so please AFTER you fix your network and you deliver the speeds and connections you promise and charge for!

[telmexcliente]

It’s Sunday morning early, about 06:00hr and above you see my #infinitum Speedtest!! There should be at that time and day of the week at least a reduced network-load but as you see - Only TelmexKacka, lot’s of smoke, no fire!!

Hey Carlos Slim, if you have your company screw me over, I mean like repeatably (yeah, go back some time and see what you did to me (and former beneficiaries / employees as I could not “feed” them anymore) and good enough to impact my life a lot. A very lot. So, anyway, if you do the screwing over arrange some kissing first, ‘eh!!

Now this time you charge me extra (899,-peso) to have my line taken with me to new domicile which had prior tenants with the same service as I have contracted with you, however, I can not get it here for whatever reason

[telmexcliente]

The slap in the face as customer when your speedtest shows 4.87Mbps and the provider advertise (and charge for that) 150Mbps! Definition of fraud: wrongful deception intended to result in financial or personal gain.

Offering and charging yet not delivering is fraud!

[telmexcliente]

Ones know when getting a speedtest result of 5.01Mbps and below that graphic the Telmex advertising banner claims to provide 150Mbps that ones get screwed! Royally!!

Shame on you Telmex - this is called fraud somewhere esle.....

https://www.speedtest.net/result/11479556865

[telmexcliente]

The Speedtest Global Index compares internet speed data from around the world on a monthly basis. Data for the Index comes from the hundreds of millions of tests taken by real people using Speedtest every month. Internet measurements made with Speedtest occur at the times and in the places that are most relevant to the person taking the test. Each time a test is initiated, a snapshot of what the internet looks like in that place and time is recorded.

When aggregated together, these individual experiences represent the typical internet performance for a given location.

[telmexcliente]

Just saying...... last week, showing the progress Telmex is making and how they deliver as the promise and satisfy their clients....... sad!

[telmexcliente]

Invest in Mexico - think twice

In case you plan on investing in Mexico keep one thing in mind - with very high probability you will have to deal with TelMex regarding your phone and internet service. And with that you may confronted with uncertainty that can amount (personal experience by editor of this post / extreme financial hardship & legal challenges for failing to follow up on contracts & tainted reputation and questioning professional capacities ) up to destruction of your work and lost of your investment. THINK TWICE!!

1 year and 1 week later not much has changed, the download speed is a little better - just compare to other images. My “Infinitum Negocio” contract of 10+ years got canceled from TelMex without prior informing me and I’m left with a huge heap of wasted time, shattered expectations and large financial lost!!

Do not believe what they (TelMex) promote in their omnipotent advertisement. Neither speed - up and download - announced nor customer service announced reflects the reality. Calling and reporting is basically worthless!!

I got more report numbers the first 3 month after my service got neutered as I collected the prior 20 years in Europe and South Africa COMBINED!! The only difference is: they (other phone/telecommunication companies) evtl addressed the problem and repaired - TelMex: forget it!!

You will be left alone, there are customer protection companies but at the end of day they are doing nothing as well, all you get is the run around but no solution addressing your problem. In plain and simple and very rude english: You will be f*cked and did not even get kissed first!

So think twice - there maybe good attention with certain entities that try to lure you to Mexico and their might be also some potential but not as long as TelMex has a monopoly on the market and plain and simple a VERY shitty attitude regarding customer service, customer relation management and problem solutions with follow up.

On a personal level: I lost all my investment (monetary & time/years spend to build a biz) and I’m left with a heap of debt. Plus almost monthly a nice reminder from TelMex: if you not pay your bill in time THEY WILL disconnect you in 2,3 days max. That’s the only time I see them operate fast in 15 years!!

[telmexcliente]

Just a little thumbs-up here. Not much has changed. The most time it is below 6MBps. What has changed is that TelMex quietly canceled my Infinitum Negocio contract I had since 2006, without informing me about this or giving me a reason. I seen it at my monthly TelMex phone-bill as they charged for the regular phone account.

So far about doing business in Mexico! Customer relation or loyalty does not exist. First the destroy your small business and after that they drop you. And there is nothing one can do.

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Don’t refer to Profeco - they are useless and in no way serve as customer protection. Carlos Slim has the monopoly and can do as he wishes

[telmexcliente]

Just a update - Telmex is not overly interested to find an solution. I managed last month to get SOME refund on the bills I paid. But this is minor compare to the lost on income I have since 12th October 2016! Just imagine: OCTOBER!! Today is the 5th of May 2017.....

I’m literally forced to move and find me a home in an area that has wiring / fiber-optic cable that supports higher speed ie. I get again what I have a contract for with TelMex. Infinitum Negocio!

[telmexcliente]

Telmex sucks! Unfortunately I have no alternative provider and got to live with that fraudulent provider (in my eyes it is fraud to sell some quantity in a contract, take full money for it yet deliver less as 50%). Telmex takes my money for a Infinitum Negocio contract in full yet does not even provide 50% of the advertised bandwidth.

On a Saturday afternoon where there should be a relative low network-load I still get only 4.3 MBps of the 10MBps the contract states!!

And yes, I reported this situation in! In fact I have 15 (in words fifteen) report numbers since October 2016!! Every-time after 7 days when nobody shows up as promised I call again and spend time with their lie-department listen to some $%^&* crap knowing nothing will be done again... Sad!!

[telmexcliente]

Nothing has changed since my last post at 13. December 2016!! I still get only somewhere between 4-5 MBps, I still get monthly charged for Telmex Infinitum Negocio which should give me minimum of 10MBps.

I do have more report numbers, I think 18 reports by now, not one technician show up, only lip-service! Sad!!

[telmexcliente]

Telefonos de Mexico call

What’s new in the now at 3th month ordeal with Telmex and the quest to get the bandwidth I pay for. Telmex, by the way, did deduct the monthly amount due punctual from the lump sum I usual deposit with them. After all we do not want to forget to pay in time because TelMex turns you off after 2 days usual. Also very punctual. Only providing the service they sell and repairing is a double-standard thing....

I had a call today from a person at Telmex asking me (he no speak English, I’m limited Spanish) if I had Internet problems...!! W.t.F.????? No need to trample around on someone you already screw Mr. Telefonos.

And yes I do still have, since 12 October 2016 same problem. Download 38% slower as my host average or roughly 25% if what my Infinitum Negocio should give me!

So indeed I have problems because I can not work Sr. Telmex. Imagine how you would do if you have 2 month no income Sr.!

And no, Mr. Telefonos did not show up all afternoon to attempt a repair!

[telmexcliente]

@TELMEXSoluciona @ITF_MX @TELMEX @Infinitum @Profeco : Today I'm a lucky camper! I’m able to surf with 5 Mbps. I can even view SOME folders on my servers in Europe. Doing a VPN only to do remote desktop not possible. Without VPN is a no-go for security reasons as I access networks with 3-, 4-, 5000 workstations.....

So my download speed today is 38% lower as my hosts (TelMex) average speed - which is lighted by http://testmy.net/ as 8.3 Mbps

Well, 8,3 Mbps is close to 50% what I’m supposed to have with Infinitum Negocio and what I pay for in REAL peso 100% since 2006

Again I do not believe this is an major technical issue, after the last hic-up in fall 2014 the string a new line and all was fine until 12. October 2016 - time spend by technician: 20-30 minutes!!

I believe Telmex is to busy selling and installing new connections - so they leave existing customers behind and suffer. Hey, if you got a monopoly you can do that....

[telmexcliente]

@TELMEXSoluciona #TELMEXSoluciona #Telmex @IFT_MX @Profeco This is what I get as Infinitum Negocio customer since 12th of October! Negocio as of business! Impossible to do business with that speed.... And, not to forget, 10 repair/report numbers with the promise that there will be a technician address the issues within 5-7 days.....

[telmexcliente]

4.8Mbps - I’m dazzled. I’m scared to get a internet speeding ticket. I should use the opportunity to open and check on some applications on my servers which I can not access otherwise. Or check the news on regular, media-rich websites. Using a text only browser sucks, waiting 3 minutes for a site to open sucks as well.....