Filing a claim to the FTC
A full step by step guide, if you or someone you know is owed a refund by Milo Winter and the World of Gardian LLC.
Individual reports may not guarantee a refund, but they may open an investigation and secure a settlement if enough people come together.
Before you start the report, gather the following:
Order confirmation (order number, date, and amount paid)
Screenshots of the February 20th cancellation
Screenshots of any communication about the refund queue (emails as well, if you emailed them to ask for an update)
Marketing materials showing that a book was the product being sold along with the bookmarks
Business name: World of Gardian LLC
If you need screenshots, no worries! They will be at the bottom of this post.
How to report:
Go to reportfraud.ftc.gov
In the top right corner, click “report now”
On the next page, click “online shopping,” then click “A problem with an online purchase or sale”
Fill out the Report details page, including how much you spent, when you paid, and the name of the company and individual (World of Gardian LLC, Milo Winter).
Do not ignore the comment box. When filling it out, you want to include:
That you preordered a book, not just a bookmark, with documentation of that intent
That a bookmark was shipped as a platform workaround
That the second edition was cancelled February 20th
That no refund has been issued despite four months passing
That a refund queue exists but has produced nothing
The approximate total you're owed
Upload any supporting documents you have, including screenshots gathered beforehand.
Enter your contact info. They may not follow up on an individual basis, it’s more for record keeping.
Hit “Submit
Screenshots of the February 20th cancellation, Milo changing the orders without audience consent, and proof of a book being sold as well as the bookmarks:
If you'd like a community of people to come together and discuss the situation, I have a Discord with this same information.
