The Anatomy of a Good Email
We’re not all gurus in email marketing, yet many of us have sent or frequently send business emails to a mass list. Before MailChimp and sharing what my previous manager shared with me, the company I currently work for had a small idea about good email marketing practices, but none of the legal implications. They could not determine with certainty if the email was a success or how to optimize it. No doubt, this may sound too familiar to many businesses who are just starting out or who have been comfortable with the familiarity of a free email client like Gmail or the traditional Outlook.
I do suggest investing in an email marketing solution that provides metrics of email performance and that keeps your business on the right path. If there is no room in the budget for this, read the CAN-SPAM Act compliance guide for businesses. Not only will it give your emails credibility with items such as the required footer information, but it will also protect your business from getting blacklisted or running into the FTC - full of imposing agents in black suits.
No time to read? I presented a drive-thru list of the compliance guide by the FTC until you’re ready to sit down and get serious. What you need to know in a flash are the following:
Tell people where you got their email.
You must include an unsubscribe link and honor opt-out requests.
You must include your physical mailing address or a PO Box.
Don’t use false or misleading header information.
Don’t use deceptive subject lines.
Identify the message is an ad.
With the dirty stuff out of the way, it’s time for quick tips on writing a great email. After researching best practices to improve our email marketing campaigns, I noticed a nice improvement in our open rates and click rates. Not only did I use the A/B testing feature on Mailchimp, I also gathered and applied the following to reduce the number of emails that get caught by spam filters and to make our emails relevant and professional.
1. Write your company name in the From field. The recipients on your list will likely recognize and trust a business name than someone called Barrister Okocha (this "lawyer's" cool name was found in my spam folder!).
2. Use a relevant subject line that is clear and gives an idea of what the email is about. A sense of urgency also helps. A generic example: Summer Game Special: Request Your Free Games Today.
3. Sometimes, creativity is not a good option for subject lines. You can risk sounding irrelevant or vague. An example of a bad subject line: Get 10% Off Your Next Purchase. Huh? My purchase on what? Toe warmers, Bebe, Baldness-Fighting Hormone Pills?
4. Include an opt-out link. You may need a tissue for this, but sometimes people who opted in decide later they really don't want to spend 3 minutes perusing your message again. Ever.
5. Include a valid physical mailing address. Stalking is not a problem in this case.
6. Include a reminder of why they are receiving your email. Never collect emails you find on web sites and send an email to a huge list containing them. It's wrong and will likely call the attention of imposing agents in black suits.
The following are some tactics on how to avoid spam filters:
Don’t get color-happy with your text and avoid overusing the red font.
One exclamation point will have enough impact. Having too many will alert spam filters.
Avoid words that populate your junk folder: free, click here, chat with Russian singles (other schools of thought say to not be afraid of a word like 'free', however).
Keep your HTML code clean.
Spell correctly and do not use uncommon characters and symbols.
Do not use all graphics. Emails must have text to be readable by spam filters, and textless emails probably look invisible to them. I call an email like this, Casper. And spam filters don't find him friendly.
Always have a plain text alternative.
Attractive images without the clutter.
Include an introduction, a message, and a call-to-action.
Try out the A/B testing, if applicable.
Get started on the right path to writing great, business emails meant for a mass list. Over time, your practices will be refined, and you’ll get more bang for your buck as you capture happy customers with your well-designed and relevant emails.