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[turnera61-blog]

(via How to Go Paperless at Home - Techlicious)

The records management chapters have helped me better understand how to manage my records and electronic records in the following ways. The paper filing is very effective in doctor and dentist offices by number coding files for privacy and security. I feel electronic file imaging for a small to large business is better than searching for an invoice in a filing cabinet. in keeping records organized either by paper or electronic the same type of organization for retrieval or search is key.

[turnera61-blog]

What Are the Nine Types of Nonverbal Communication?

Discover the eight different types of nonverbal communication and behavior including gestures, facial expressions, and postures.

I feel this article had all of the non-verbal communication covered. I liked learning how non-verbal communication research began in 1872. Very interesting!

[turnera61-blog]

I have learned from this chapter how to increase my written communication skills in the following ways. The “C” characteristics including: Complete, Clear, Correct, Concise, Courteous, and Considerate. The passages were very detailed and easy to comprehend. It covered all of the written communication involved in writing letters, e-mails, memorandums, and reports.

[turnera61-blog]

Stress Management at work

Taking Steps to Manage StressTrack your stressors. Keep a journal for a week or two to identify which situations create the most stress and how you respond to them. …Develop healthy responses. …Establish boundaries. …Take time to recharge. …Learn how to relax. …Talk to your supervisor. …Get some support.

www.apa.org/…/work-stress.aspx

[turnera61-blog]

I kept track of my main stressor at work and i found that it was with not having enough time to finish my daily work. I am on the phone providing customer service all day, every day so I spoke with my supervisor about needing just a small block of time off of the phones to complete my daily work orders. She understood and gave me some time, and it made a huge difference with my stress level.

[turnera61-blog]

Top 10 Soft Skills for Customer Service Jobs

The top 10 customer service soft skills for resumes, cover letters, job applications and interviews. Emphasize these top in-demand skills to get hired.

Customer Service skills customers want

[turnera61-blog]

List of Leadership Skills

List of leadership skills to use for resumes, cover letters and job interviews, plus more lists of skills and keywords for job searching.

This site was very thorough in giving information on leadership skills. The list was extensive and I was able to click on any skill and learn about that skill.

[turnera61-blog]

Ethical values, translated into active language establishing standards or rules describing the kind of behavior an ethical person should and should not engage in, are ethical principles. The following list of principles incorporate the characteristics and values that most people associate with ethical behavior. Ethical decision making systematically considers these principles. 1. HONESTY. Ethical executives …

This article had a lot of useful information about ethical behavior for businesses and business executives. It has many similar principles as our textbook. It’s nice to know that the importance of basic ethics is universal. 

[turnera61-blog]

Stress Management at work

Taking Steps to Manage StressTrack your stressors. Keep a journal for a week or two to identify which situations create the most stress and how you respond to them. ...Develop healthy responses. ...Establish boundaries. ...Take time to recharge. ...Learn how to relax. ...Talk to your supervisor. ...Get some support.

www.apa.org/.../work-stress.aspx

[turnera61-blog]

Teamwork

My opinion of the most important element of teamwork is being flexible. In the textbook it describes how flexibility may be one of the hardest tasks to accomplish. When one or more individuals on a team cannot adapt then indecision can delay results.

[turnera61-blog]

Dress for Success: Fashion Tips That Will Help You Get a Job

Dressing for Success: What to wear on an interview, how to dress, and what is not appropriate interview attire.

This site had fantastic and useful information on how to and how to not dress for a job interview. I firmly believe in the first impression 7-10 seconds. I do my best to dress for success everyday at work.

[cat61rcc]

Posting for 15FAL-CAT61

I’d like to welcome CAT 61 Tumblr bloggers. Once you’re following the class blog (which you are if you’re receiving this message) make sure you go to your assignment link to send me your Tumblr blog URL. Happy blogging!

[turnera61-blog]

I hope I am doing ok blogging. I’m trying to figure this out (without my kids helping me) with your instruction. 

[turnera61-blog]

My favorite cheeseburger!.. animal style with extra tomato and extra lettuce...

[perezd15sprcat61-blog]

The Importance of Meeting Customer Expectations (And How to Meet Them!)http://goo.gl/VoFQU9

[cat61rcc]

Great graphic depicting what’s important. 

[turnera61-blog]

I really like the customer service graphic. I’m work in customer service and that is my life Monday through Friday.

[lukerk61-blog]

My First Written Tumblr Post

So I’m posting….I’m on Tumblr and I’m poooooosting…. (If you get it then you’re awesome)

[turnera61-blog]

Yeah, I get it… and Elf fan too!

[turnera61-blog]

My first tumblr post!

I got this far getting my tumblr account set up. i hope this is what my instructor likes. I’m excited for this class and look forward to learning so much.