The WombatDialer blog

The Next Generation Predictive Dialer for the Asterisk PBX, FreePBX and Elastix GUIs Free Trial Available at www.wombatdialer.com

[wombatdialer-blog]

WombatDialer 16.06: The New Realtime Page

Predictive dialers are popular call center tools because they result in significant savings by reducing the number of agents required to handle a given volume of outbound calls. Every minute spent by an agent on tasks other than speaking with a live customer is inefficient. Dialing numbers is time not spent handling support and potential customer calls. This makes dialers central tools for call center productivity enhancement.

The new Loway's predictive dialer benefits from a few enhancements, with its latest release: WombatDialer 16.06.

In this tutorial we cover how to use the new Live Real time panel, explaining how all it's features work.

Read more HERE

Try Free WombatDialer today!

[queuemetrics]

Test driving QueueMetrics - First steps after installation Video Tutorial.

Measurement is the first step that leads to control and improvement. In the last ten years QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology.

In this new video by Loway you will learn the basic configuration steps after QueueMetrics first installation. How to set up queues, create users or agents and perform ICON Agent Page first test.

Watch the video now! 

Try QueueMetrics at www.queuemetrics.com/try-free and send us your precious feedbacks for improvements.

[queuemetrics]

Connect your FreePBX or Elastix PBX to QueueMetrics-Live with this new video tutorial

Experience the speed and simplicity of setting up a fully functional Elastix or FreePBX contact-center monitor, tailored for your needs. In this video tutorial you will learn how to:

* Obtain a free evaluation of QueueMetrics-Live * Connect your FreePBX or Elastix PBX (and any other RPM-based distro) to QueueMetrics-Live * Set up the AMI connection for remote agent login/pause/logoff

We hope you will enjoy it!

[wombatdialer-blog]

New article: Allison Smith's "Your Callers Are Hanging Up. Find Out Why."

Interactive voice response systems (IVRs) are crucial for Asterisk call centers and sometimes an infamous pain point for customers. They often feel like the IVR was not designed for their benefit but for the company’s.

Discover how to identify IVR best practices in this new article signed by Allison Smith, professional IVR voice talent, who voiced platforms for Asterisk, Verizon, Qwest, Cingular, Bell Canada and Vonage among many others.

Read the full article HERE 

Follow Allison at theivrvoice.com

[wombatdialer-blog]

WombatDialer Tutorial: Effective answering-machine detection (AMD)

In this tutorial we want to implement an effective Answering Machine Detection in Asterisk, through our predictive dialer: WombatDialer. We wait for the receiver’s acknowledgement (e.g. by pressing 1), and in case the receiver has an Answering Machine, a specific audio message, recorded by the machine, plays.

Read the full tutorial http://downloads.loway.ch/marketing/amd-detection.pdf

[wombatdialer-blog]

Play with the New Wombat! Free trials available online.

https://www.wombatdialer.com/requestDemoKey.jsp

Release 16.06 offers significant improvements to the WombatDialer package. They are centered around a major GUI evolution and a significant increase in performance.  

Our development team did a lot of work on the GUI to improve the quality and ergonomics of the daily interaction with WombatDialer and many relevant changes in the Real-time page. Also we did a number of changes under the hood, parallelizing logging and improving the database schemas, so that a stock WombatDialer should perform well for systems up to 1000 channels with no need for special configurations.

With the new feature "Adaptive Boosting", WombatDialer will now improve agent utilization by 30-50% over fixed overdialing rates by monitoring recent traffic and applying a statistical model on it.

For detailed information please visit http://blog.wombatdialer.com/post/146551201696/introducing-wombatdialer-1606

[wombatdialer-blog]

#Loway thanks its partner @DvcomTechnology and all the customers for the amazing #GITEX2016 @GITEXTechWeek  #Asterisk #callcenter event!

[wombatdialer-blog]

QueueMetrics Training and Certification Promotion.

Learn everything about the most famous reporting suite for Asterisk call-centers with a 50% promotional discount.

Until the end of the year you have the unique opportunity to train and certify yourself or your sales team with our courses.

Save 50% off the standard price for our courses and certification program:

Go to Loway online shop and buy with 50% discount.

Learn the essentials of QueueMetrics from our professional instructors. They will teach you how to install, configure and get the best from the most powerful monitoring tool in the Asterisk call-center industry.

Certification is included, allowing you to bring a new skill set to your job profile.

QueueMetrics Training is an hands on online course with 16 chapters of different topics for approximately 4 hours of contents, plus a question-answer section.

Find all the details about the Training at the official page HERE

[queuemetrics]

Loway Switzerland is glad to invite you at GITEX 2016 Dubai

Loway have great pleasure in inviting you to GITEX 2016 edition for its professional call-centre solutions portfolio presentation.

GITEX is the annual consumer computer and electronics trade show, exhibition, and conference that takes place in Dubai, United Arab Emirates at the World Trade Centre. The GITEX Shopper & Consumer Electronics Expo attracts IT professionals, technology enthusiasts and consumers as well as traders from all over the world.

This year our official channel partner DVCOM Technology has worked to ensure a varied program of demonstrations and conferences about our new QueueMetrics call-center suite for Asterisk and our new predictive dialer: WombatDialer.  

You will find the DVCOM team of experts at booth Z-C10, Zabeel Hall, World Trade Centre.

If you are looking for any information about GITEX please visit the official website at www.gitex.com

We look forward to seeing you there.

[wombatdialer-blog]

Loway Switzerland announces "Dialer Best Practice WorkShop" at ElastixWorld 2016 Argentina.

Loway is pleased to invite you to its new Workshop held during ElastixWorld 2016, the most famous event in Latin America dedicated to VOIP, Telephony and Unified Communications.

Francesco Prior, our LATAM Sales Representative, will guide you through the benefits of using a predictive dialer in your daily call-center management.

The Speech entitled "Dirty work? Leave it to a dialer" is scheduled for 12 o'clock, October 19th, in WorkShop Room number 4.

ElastixWorld event will be held on October 19th and 20th at Hotel Panamericano in Buenos Aires.

Contact our representative at e-mail address: [email protected] in order to set up a sales meeting or for information about the Loway portfolio of software solutions for call-center.

Read more about ElastixWorld 2016 at http://www.elastixworld.com/

[wombatdialer-blog]

How to set up a QueueMetrics WebRTC Softphone

The WebRTC project, which laid the cornerstone for browser to browser communications, has undergone a heavy development path. This is also because of the privacy issues that had to be addressed. Now that these issues have been taken care of, WebRTC offers a stable and secure platform, supporting state of the art encryption standards and effortless communication with users.

In this tutorial we will guide you, step by step, in creating and setting up a secure Asterisk/QueueMetrics environment supporting WebRTC technology.

Read the tutorial HERE 

[wombatdialer-blog]

The Loway team is pleased to announce the release of QueueMetrics 16.09.

QueueMetrics for Asterisk 16.09 is a significant release in several aspects. Most importantly it implements a new set of statistics to address tracking calls resolutions problems, programmable and customizable agent data blocks, improved agent's page and WebRTC soft phone. Loway developers also added an official Docker image and a new lighter, optimized loader called "Uniloader".

Read more HERE 

[wombatdialer-blog]

WombatDialer 16.06 for Asterisk: Dialer Status Page tutorial.

Find out how the brand new "Dialer Status page" in WombatDialer 16.06 provides the user with more detailed information about the dialer status and synthetic information about Campaigns, Trunks, Endpoints, Agents and Waiting Calls.

Also the Controller Box on the home page has been simplified, and a substantial part of the information has migrated to the new status page.

Read more HERE

[queuemetrics]

Running QueueMetrics-Live for Asterisk on a Yeastar U PBX!

In this brand new video-tutorial from Loway Switzerland you will learn how to:

- Obtain a free evaluation of QueueMetrics-Live for Asterisk - Install QueueMetrics-Live on your Yeastar U-series PBX - Set up the AMI connection for remote agent login/pause/logoff

Watch the full video HERE

Request a free trial and installation at the official website

[queuemetrics]

Loway Announces AstriCon 2016 Official Sponsorship

Loway will present its new call-center solutions portfolio at 2016 AstriCon, the 13th edition of the worldwide famous Asterisk PBX convention, to be held in Glendale Arizona, from September 27-29, at Renaissance Phoenix Glendale Hotel.

With over two million downloads per year the growth of Asterisk software covers more than 170 countries. AstriCon gives all members of the community an excellent forum to learn about the technology and business.

Meet the Loway team at booth 25 where expert engineers and developers will guide you through the new features of the call-center solutions family. You will be introduced to the new QueueMetrics 16.09 release, and WombatDialer 16.06.

Attendees will also receive free trials full featured versions of all the presented products and special promotions discounts for any purchase.

Read more HERE 

[queuemetrics]

The new QueueMetrics Customer Relationship Management software Integration tutorial is out.

This new tutorial by Loway details a simple setup to achieve an effective integration between QueueMetrics call-center monitor for Asterisk and WombatDialer with your favorite Customer Relationship Management software.

It’s goal is to setup QueueMetrics in such a way that, when performing outbound calls towards lead numbers downloaded from the CRM, it will automatically open the corresponding Lead page in it.

Read the full tutorial HERE 

[queuemetrics]

Anas ALHILAL, Regional Operations Manager at Lazada, speaks about the present market and community situation of Asterisk based call-centers. He also gives an overview of his experience of Loway’s new predictive dialer: WombatDialer. Among professionals and tech gurus who contribute to Loway’s blog are some of the most influential opinion leaders of this generation. In these interviews they highlight predictions and analysis of people most involved in shaping the call-center industry present and future.

Read the full interview HERE