A personal approach to hospitality with Airbnb
Service: Airbnb
Where: Worldwide; 192 countries
Category: Peer-to-peer accommodation
Sign-up: Free
Costs: Variable fee per rental
Shape: Website, app
For whom: Personal or business
Airbnb is a community marketplace that enables you to stay in over half a million private accommodations worldwide. It has definitely outgrown the early adopter phase since its start in 2008 and it is probably the most successful and known peer-to-peer service so far.
Plus: You are likely to stay in places or areas that have more 'couleur locale' where the hosts make sure you receive a very warm, personal service, making a true difference to your holiday experience. You meet people, make new friends and on average you spend less money.
Minus: Airbnb has grown so big, that it's difficult to keep the spirit of the concept alive and keep the service friendly and safe. There is 'pollution' from non-private offerings and people in it only for the easy cash.
Because of the large offering in many cities it is difficult to choose a place. A dependency from your host, who has to accept your request makes your booking never 100% guaranteed.
I joined in May 2012, curious after hearing positive stories. It was already a mature service by then, even if I still know many people who never heard about it. I'll stay in my 5th Airbnb place this week.
The image-rich website gives me apetite to travel. Mind that signing up may require various verifications of e.g. ID, telephone and payment checks. You are encouraged to complete your profile and use various ways to build online trust.
Searching places is easy. You can browse with or without specific dates. Results are shown on a map and with large pictures. You choose if you want a whole flat, a private or a shared room. There are many other filters to narrow down your search: price, type, area, facilities, language of the owner etc. (try selecting 'treehouse', 'cave' or 'iglo')
I take my searches seriously and I often save my first selection to a wishlist, leaving it for a second selection round and ending with a top two, so I have an alternative if the first choice gets rejected.
My first try was a room in a farmhouse in Belgium, which got rejected, an important lesson for me. The next try - London - was quite last-minute and I therefore sent about 10 messages to hosts asking details & availability first. Reactions and reaction speed varied greatly. I managed to book a room and had to enter payment details although no payment is taken, until the booking has been accepted by the host.
With my last three bookings I experienced very fast reactions and availability matching the calendar. And I noticed that prices can vary depending on the dates and that owners can also make special offers.
Each of my trips have been great! A (living)room in a house or an entire apartment, meeting the owner only at check-in and check-out. All the people I met where open and friendly, including other guests staying in the houses. I met business travellers too, tired of anonymous hotels, looking for a home-away-from-home feeling. Service is personal; I had hosts asking what my breakfast habits were, one getting up at 6 to bake pancakes and one that left a bottle of wine in the apartment for us. The hosts are always a great source of information too, as they know all about the town, public transport and great finds off the beaten track!
Airbnb's succes is built on trust and reputation of the hosts and the guests. You rate your stay and the host will rate you. The interseting thing is that getting to know the host and his own house, creates goodwill. And knowing you will be rated too, makes rating likely to be positive, painting a less objective, transparent picture of a place. This makes it more difficult to differentiate between houses while searching.
My 2 cents: You need to be the person that likes to stay in someone else's house. If you feel uncomfortable about being in the same house with the owner, sharing a bathroom with other guests or being less anonymous, don't try Airbnb. But if you are open for the concept, you'll make this your default way of travelling for sure! I don't use it for every trip, but quite often and I love it!