Jeremie Jed Tomas

Aspiring Flight Attendant! WestJet Guest Service Ambassador ✈️

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Blog 10

It’s bittersweet that my placement at WestJet had come to an end. Time went by so fast, Now I can finally say that I did it! My 150 hours are completed. This will be another achievement for me.

First of all, I would like to thank WestJet for giving me the opportunity to be part of their wonderful team and friendly work environment. They have been very welcoming since the day I started (October 7) until my last shift (December 12) with them as a Guest Service Ambassador.

I have to say that I’ve had a lot of unforgettable moments and experiences as a Guest Service Ambassador. This experience gave me the chance to bring out the best in me. I have learned so many things during my stay here especially about customer service and guest satisfaction. I realized that I am not only there to assist them but also to build connections and memorable experiences with them.

I would also like to say thank you to these wonderful people who I have worked with for the past 3 months my fellow Seneca Flight Service Student. They have been very supportive and kind to me, we encourage, help each other out. 

Last but not least, my two work best friends at WestJet. These are very important to our guests in order to board the aircraft. Therefore, I am glad to be the one who assists guests with check-in and the luggage. To make their flight smoother and easier.

MARAMING SALAMAT WESTJET PAALAM! 💙💙💙

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Blog 9

It's Beginning to Look a Lot Like Christmas!

First Snowfall of the year and the weather is getting colder.

Toronto Pearson Airport started decorating and I am loving it. I can feel the holiday vibe while working and everyone I see is very jolly.

It was usual that at work and my second time working in the nighttime. It was busy around 1600-1800 but it went slow after that. I had my friends and fellow WestJetter to work with and they made my shift worthwhile. We talked about our favourites moments and the craziest encounters on our placement. Also, what’s our plan after we finished school and our Field Placement.

I was very happy because I helped an elderly guest that night. Her daughter booked her flight to Calgary, Alberta and a few of her flight information was written on a small piece of paper. She was nervous and haven't check-in yet. I told her that to worry so much and I will help her. I asked where was she flying to and what time was her flight. The turntable sheet helped me to locate her flight number and I was able to print her boarding pass and bag tags. Once I finished attaching the bag tags and assist her to baggage drop-off, she pulled down her mask SMILED at me and said thank you and immediately put her mask back on. 

Holiday Season 🎄

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Blog 8

It’s been a while, Placement is almost over and there’s only 18 days left before I graduate. I’m a very excited to work in Aviation Industry ✈️✈️

I have learned a few things while I was working this week.

This was my first time working in an afternoon shift. 1400-2200 I got the chance to experience the work routine during night. I would say that it is busier in the morning, there are more passengers and bags to load. I got the time to explore more of the terminal 3 because it was not busy for few hours. Also, this was my first time working IROP or Irregular Operations in the airport. Guests that had connecting flights via YYZ had to pick up their bad and dropped off again in YYZ. Many guest were unhappy and stress. Our wonderful team brief us and gave us an instructions on what to do when the guest arrives. I helped the guest who did not have an updated boarding pass and sent them back to the security. I was happy because I learned something and I was able to accomplished it by listening carefully to the instruction that I was given.

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Blog 7

Hello! How is everyone doing today?

It is our Progress Week and I am very excited! It has been almost 3 weeks sincerely the last time I worked at the airport. Therefore, this will be a short blog today.

Our meeting was on November 18th (Thursday ). I came in 10-20 minutes early to prepare, I was very nervous at first but it faded in a while.

When I came inside the room I saw Ms. Donna and Professor Grace and Jennifer. We started by confirming my hours and blogs were up to date then, we moved on by checking my objectives. I was very happy and thrilled about the feedback that I received from my superiors and professors. I have achieved the goal that I set when I first started and I am getting better at it. Getting a positive evaluation simply motivates me more to put on extra work.

In addition, I have seen my other fellow Seneca student that I had never worked with before. I enjoyed the moment we shared together. We did a lot of things in a short period of time such as talking about schools, work, etc., had coffees and Timbits after working on the floor. I am glad that we are all excelling and landing our dream job. One of my classmates has been accepted in Air Canada as a Flight Attendant and we are very happy and proud of her.

This week was the first time I have worked alone. I was surprised and challenged because there is usually more than two Seneca students in a morning shift and according to my previous shifts Saturday morning is one of the busiest shift of the week. I came in 0440 and the airport was already busy especially with the security. The line was very long and the crowd was getting bigger. Most flights were going to Caribbean Countries, Domestic and Mexico, every guest that I met that day was going on vacation. At 0800 I felt relieved because aside from the jammed belt, out-of-service kiosk and short staffed for a few hours. We managed to assist the guest smoothly.

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Blog 6

Welcome back everyone! I did not any shift for the past two weeks but I would like to share one of my learning experience while working at WestJet.

I am working and studying full time. I am working in a warehouse from Monday to Friday (1300-2400) and my shifts at the airport usually starts at 0500 and 0600. I know that working in a customer service could be very exhausting sometimes and my travel routine is from home to airport and then straight to my other job. These might sounded negative to some people but for me I take this as an opportunity and challenge that will make me a better person.

While I am doing this, I learned a lot of beautiful experience such as doing what I love to do which is assisting/helping passenger and that I am being committed to my responsibilities. I learned to wake up early and make sure that I am physically and mentally ready. I make sure that I give my 100% to satisfy and assist the passengers that I encounter, I learned that personal life and work life should be separated. I also learned to cope up with my new work environment and work with teamwork and positive attitude with my new colleagues and fellow Seneca students and manage my time.

I am glad that I have kind Professors and WestJetter who help, motivate and guide me with my journey to becoming a successful person in this line industry. I am also glad to have my wonderful classmates and school mates that supports me and cheer me up.

This particular blog is about me realizing that if I want to achieve something in life, I make sure that I work hard and give my 100% attention in order to get it.

"Life keeps throwing me stones. And I keep finding the diamonds."

- Ana Claudia Antunes.

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Blog 5

Hello again Welcome to my Blog!

I came early at work and sign in my name to the log book and thought it is going to be another regular shift then one of the Guest Service Manager talked to me and said come meet me at Transborder. I was very excited and happy because that day I learned and experienced something new. She met all of us in the WestJet USA counter  introduce me to the WestJetter that I worked with and briefed us about the work duties. I was specifically assigned in Oversized Baggage and Drop-off. 

I was overwhelmed in a positive way. The rush started at 0600 until 0830, a lot of passengers were flying to the United States with Oversized Baggage mostly golf clubs and other sports equipment. I was surprised and glad that I did my duty that I was told and I did it right. I have successfully helped them checked in their bags and pets. 

It was very challenging for me because first of all this was my first time and second I only had few minutes to listen and learn the proper procedure.  It is not everyday I get a chance to do this type of work. Therefore, I tried to do it with the best of my ability and help my team at the same time. By the end of my shift I have met few Guest Service Managers, Guest Service Leaders, CATSA Agent and CSA which  gave me positive feedbacks. I was very happy and  made me want to work more in Customer Service Industry.

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Blog 4

Hello,

Welcome to Week 4 of my journey here at WestJet, nice to see you again. Time does fly! I am almost halfway to finish my 150 hours.  

This week was very hectic. Airport is getting busy and Airlines are opening new destinations due to the Government PROOF OF VACCINATION. Wonderful News! Today Kiosks and Baggage Drop off Belts were not working properly and the rush came in early in the morning. By teamwork and communication with my fellow GSA and WestJet Customer Service Agent, we managed to successfully help and assist all the passengers. 

I always come early to work and I have always checked the turn table to ensure and become more familiar of the Inbound and Outbound City flights every shift. I always come to the floor prepared, by having these spur tags and pen with me all the time. It helps me to save time and make me more efficient when assisting a passengers.

While my shift is not busy.  I always try to engage to my fellow Seneca Student to memorize the Airport Codes with me both domestic and international. I also asked WestJetter questions about work that I am not familiar with or I do not know. I always keep myself busy and help out other area where they need more people.

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Blog 3

Hello there! It me Jeremie, welcome to my Week 3 as a Guest Ambassador for Westjet!

This week was one of the bussiest week since I started working. I’m enjoying it, things are going back to normal. I’ve met passengers with different backgrounds and most of them are very kind and excited to travel and some passengers are frustrated due to the technical problem of our Kiosk machine and the some of our Check-In belt was jammed and everyone was busy and rushing to get on their flight on time. Yet, we still manage to ensure everyone is getting assistance and keep everyone get on their flight on time and leave the airport satisfied.

I had my first unforgettable moment that happened to me and I would like to share it with everyone. It was a regular day for us and I was helping out a lady who is travelling to Nanaimo, British Columbia. While I’m assisting and having a conversation with her I noticed that something was wrong and she appeared like she have going through something. Therefore, I tried to cheer her up by asking her positive questions and come up with funny conversations that can make her smile and after assisting her in completing her check-in, I showed her which gate her flight located. While she was on her way to the security, she ran back to me and gave me her lucky charm. She told me that she had this “lucky charm” for a very long time and she think I deserve to have it. She thanked me for everything I did for her and I was surprised and overwhelmed because I was not expecting that simple act of kindness would mean a lot for her. I am very proud of myself because aside from I helping her, I also made her feel better. This type of interaction is the reason why I wanted to be in this line of work. Helping and knowing people story and making them happy in my own simple way brings me happiness.

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Blog 2

Hello,

It is me again Jeremie, It is my second week here at WestJet and I am loving it! We started our day with a very busy day. A lot of people have been travelling both domestic and international because it was a Thanksgiving week. During this week I have learned a new few things, met a lot of my Seneca school mates and very welcoming and kind WestJetters which some of them are a Seneca Alumni. This week was very exciting because not only that I am more confident to help passengers. I also learned how to handle a passenger’s with oversized baggage, I did not know that there should be at least one WestJet employee on each oversized baggage area to confirm the passengers bag. The next thing I learned was how to handle a passengers that are travelling with alive animal. The supervisor gave me a task to assist the passenger with dog kennel and I have successfully help them at ease. Lastly, I helped an elderly passengers that needed a wheelchair assistant. Every time I go to work I always learn something new. When we are not busy the Guest Service Supervisor would quiz us about the airport codes here in Canada and Internationally also, she would ask us to recite the phonetically alphabet to help us. While I was working I have met few of the WestJetter who graduated at Seneca College and also did their placement there. Therefore, I asked for the procedure that I am not familiar of and they would give us the best response that I could do. They also, gave us wonderful advices in order to become more successful in the Aviation Industry.

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Blog 1

Hello Everyone! My name is Jeremie and Welcome to my journey.

I started my training last October 7, 2021. I felt mixed emotion, it was nerve wrecking mainly because everything is new to me, new work environment, meeting new people and at the same time I was very excited because I know that this a stepping stone in becoming a successful Flight Attendant.

Thanks to Miss Strathearn, our supervisor who is very patience, experienced , knowledgeable who trained us. I learned a lot during during my training. First, I learned to familiarize of my workplace environment. She gave us a exciting tour around the airport, she showed us the WestJet office, the departure area, the arrival area and important places inside the airport.

In addition, she gave us a clear job description of what we will be doing as a Guest Service Ambassador in our Field Placement. Therefore, getting trained and learning from Strathearn gave me a lot of useful information and insight that I can use to be successful at work. Now, I can assure that I’m confident in assisting passengers. It was challenging at first because it was busy during the day. But, at the end of the day after assisting and providing helpful information to passengers makes me feel full filled. And with the pandemic that we’re dealing, people is experiencing difficulties in adapting the new procedure.