Small rant because I am PISSED at Collegeboard.
I’m transgender and was finally able to get my name changed (not legally, simply as a note in my records and my birth name made invisible to others) in my email and school system; which is connected to Collegeboard as I take numerous AP classes and the PSAT (and eventually an important SAT.) I received about 5 different emails congratulating me for being BrAvE eNoUgH to add a preferred name to their system, all of which used my deadname to congratulate me. On Changing My Name. It felt ironic, so I just laughed it off.
I take my PSAT a few months ago, and when scores come out, I’m unable to access it. Period. I went back and forth over the course of 20 emails, giving over my information and communicating just to be told at the end that it was never an issue they could help me with and that it was a “login issue” and that was somehow my fault. That maybe I was just misremembering my password despite the fact that I could get into my account.
I called, and was told the same thing. I was eventually able to get my guidance counselor to physically print out my scores because that was the best she could do for me (still couldn’t access them through my account!) I scored within the top ten percent in my state and have a 3.9 GPA, which qualified me for a recognition program that gives out important scholarships (which I need any I can get or else I’m not able to go to even an in-state part-time college) as a First Generation College student.
I got an email notifying me of this, and when I clicked the link, I was immediately blocked through my account from the page, saying i was never invited to confirm my eligibility. I try again, same thing. I meet the requirements, but it won’t even show me the page. Once again, I realize that making two minuscule changes that shouldn’t have affected anything have blocked me from ANOTHER important thing for college. It has been a year since I changed my name and I am still unable to access anything through Collegeboard and have received zero help for the numerous times I’ve reached out.
While it’s not explicit transphobia, it is still a BLARING issue of bias programming; for a company that set aside the time to make code to send an email when you change your name, I absolutely should not be experiencing such major issues that are continually blocking me from important opportunities due to changing my preferred name in the system. I don’t know who else this has happened to, but I don’t think I’m the only one.
Sort out your bugs and stop forcing trans kids to jump through a million hoops to access basic features on your website and still be excluded from important opportunities before sending out your automated emails for pride.
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