Web Analytics - Getting Started
There is a plethora of tools for tracking online user behavior so if you get confused about which tools to use it is perfectly understandable. In fact if you are looking at web analytics tools for the first time and you are not confused then you haven't looked at enough tools:)
Here is my list of getting started tools:
Google Analytics (difficult to live online without this guy)
Register for Google Analytics
Set up exclusions for office IP address. Especially if you have a new website, this can mess around with your statistics.
Set up basic goals that are triggered when a URL is visited. Initially this can be a thank you page when a user submits a “Contact Us” form which should be displayed on all pages on the website.
In later manifestations of your website Goal tracking is better implemented through event tracking.
HeapAnalytics (I prefer this over Clicky)
They capture all kinds of web analytics data. Their tag line is "capture everything". They start capturing all sorts of data as soon as you put the tag on your webpage (You are using Google Tag Manager, right?). And you can analyze this data through the tools and filters in HeapAnalytics.
I suggest signing up for the "Free" plan for Startups. Up-to 25,000 recordings per month. If you have more visitors than that - good for you - pay up!
Clicky (Poor man's KissMetrics)
The basic plan is free so you can try it out, it is also useful when you have just started off and the number of visitors is small.
This will help track the pages visited and interactions of individual users as opposed to aggregated information given my Google Analytics.
Register for a free version. This is free up to 3000 page visits/day.
Use the asynchronous tracking at the end of body tag without the brand image of Clicky.
In pro versions you can set up custom data so you can track the behavior of logged in users by username.
Mouseflow (Where does the mouse flow ...)
This tracks how the user moves their mouse over the page. 100 recordings a month are free; you can set the account to record, say 1 in 10 visits so that 100 recordings last for a longer time.
This is useful to determine how effective the UI is, whether the users get confused on where to click when they are on the page.