Sooo, this is basically how I just spend the past two hours.........
CLIENT: I don't see it. It's not on my Start menu.
Okay, at that point, we had been working in Filezilla for about 10 minutes, so, I'm like...
ME (to self): ARE YOU FUCKING KIDDING ME???? We've been working in Filezilla. Why in the hell would you think that I'm referring to your COMPUTER menu???
ME (to client): I'm referring to the FILEZILLA menu, not your computer menu.
Ok, so after about an hour of this. Yes, an hour. A fucking hour...she finally followed my instructions and successfully changed the file associations so that she could edit the files.
CLIENT: My changes are not appearing on the site
ME: Well, I just looked at your edits and you actually just edited an image tag, so that won't be visible on the site. Try making another change.
CLIENT: Still not working.
At that point, I realized that even my changes aren't appearing on the site. So, I log into Cpanel and look around to see if she did what I expected, and yes, she did. The FTP information that she had given me was for a test directory, so I didn't have access to the main site, which is what she wanted to edit. In fact, SHE was editing the files in the same test directory. So, I spent another 30 minutes or so getting the idiot just to figure out how to navigate to the root directory. I don't have Filezilla, so I just had to walk her through using the file manager in Cpanel. What a disaster.