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Radical Empowerment...Exponential Growth

Radical Empowerment…Exponential Growth

Kip Tindell, Chairman and CEO of The Container Store has a system of onboarding that is revolutionary.

Tindell is author of Uncontainable, How Passion, Commitment, and Conscious Capitalism Built a Business Where Everyone Thrives.

Training is a large part of The Container Store’s onboarding process, where new employees receive nearly 300 hours of education and training, compared to a retail…

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#Competitive Advantage #Continuous Improvement #Core Values #Customer Centric #Customer Experience #Effective Teams #Leadership #Servant Leadership #Strategy #values Integration #Vital Direction

Great Workplace Cultures. A Professional Services Sector Study

This month Fortune Magazine featured two articles on culture trends in the professional services sector. In the first, ‘20 Companies with Great Workplace Culture‘, authors Ed Frauenheim and Kim Peters describe characteristics of a great place to work within the sector. The second, which lists the 20 Companies, is based on a survey of 255,200 employees, and is titled ‘Best Workplaces in…

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#Competitive Advantage #Core Competence #Culture #Effective Teams #Leadership #Passion #Trust

It's NOT About the Fish. A Unique Customer Experience at the Pike Place Market

It’s NOT About the Fish. A Unique Customer Experience at the Pike Place Market

Anyone who lives in or has visited Seattle, WA has probably heard of Pike Place Market, first opened in 1930. Locals and visitors alike love the market, and enjoy a walk through the crowded corridors. As they walk past the growers and artists displaying their goods, they find find fresh flowers, handmade pasta, produce of every shape and size, also hand crafted jewelry, trinkets, drawings,…

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#Competitive Advantage #Core Competence #Culture #Customer Experience #Effective Teams #Passion #values Integration

On-Boarding Mechanisms Ensure Remarkable Customer Experience

Are your on-boarding processes functioning well? Are they used strategically to introduce new employees to the systems and mechanisms in your organization designed to accomplish the goals and deliver a remarkable customer experience?

What does on-boarding training mean in your organization? Is it well defined, structured, and inclusive? How are the employees involved in the process? This may…

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#Competitive Advantage #Core Competence #Core Values #Culture #Customer Centric #Customer Experience #Effective Teams #Leadership #Purpose #values Integration

Open Book Management. Transparency that Works.

The Great Game of Business is a company whose origins were from the Springfield Re-manufacturing Corp, (SRC). For those who do not know about Jack Stack and Springfield Re-manufacturing, I will be writing more about this great story of American Manufacturing ingenuity in future posts. Suffice it to say, Jack Stack and his smokestack industrial Midwest manufacturing companies are the real…

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#Authenticity #Collaboration #Competitive Advantage #Continuous Improvement #Core Competence #Customer Experience #Effective Teams #Innovation #Leadership #Management #Organizational Feedback #Relationships #Trust #Vital Direction

Culture as a Competitive Advantage

What is your company’s culture? How would you describe it? Are you able to say that everyone in your company understands what you mean by culture? Are they completely aligned with it? Do you communicate it during your recruiting, interviewing, hiring, on-boarding and training of all employees?

Do you think your culture is healthy? Are you using your culture as a competitive weapon, a…

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#Brand #Competitive Advantage #Core Competence #Core Values #Culture #Customer Centric #Value #values Integration

A Tale of Three Cultures

A definition of culture that I like is from Jim Collins, author of Good To Great, Built to Last, and numerous other books and articles … Culture is a combination of core values, core purpose, combined with the BHAG, or Big Hairy Audacious Goal, which is a very aggressive stretch goal set for a long timeframe. Another is what people are saying about their company to others, including customers. …

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#Core Values #Culture #Customer Experience #Leadership #Trust #values Integration #Vital Direction

Authentic Leadership, Anyone?

Fortune Magazine has been on my regular reading list for at least the past four decades. Articles published by Fortune are generally timely, instructive, useful, thought provoking, and written by terrific authors. I attend the semiannual Fortune Growth and Leadership Summits, co-hosted by Vern Harnish and Gazelles Coaches International, where I listen to terrific speakers and network with…

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#Authenticity #Core Values #Culture #Leadership #Management #Organizational Feedback #Trust #values Integration

9 Authentic Leadership Lessons From @Bill_George

Bill George is worth listening to if you have an interest in building a trust culture, and growing your market cap. He should know. During his tenure as Chairman and Chief Executive Officer of medical device firm Medtronic, (NYSE MDT) market cap increased from $1 billion to $60 billion. PBS named Bill George as one of the top 25 CEO’s over the past 25 years.

Mr. George is a bestselling author of…

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#Authenticity #Culture #Mentorship #Relationships #True North #Trust #Value #Values

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