MouseStats Blog

Professional website heatmaps and visitor activity analysis by tracking visitors' mouse movements to increase conversion rates and maximize ROI @ MouseStats

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Scheduled Maintenance

We will have a few hiccups at Monday, September 29, 2014 11:30 PM UTC. As we are updating the core tracking server, please let us know if feel any problem at support at mousestats

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Major Upgrade Upcoming / Scheduled Downtime

We are going to upgrade Panel and all MouseStats services to version 2.0 in the next day. Our team is exiting about this update and we hope to significantly improve customers experience by this major upgrade.

We predict about a hour downtime and some hiccups. Apologize in advanced for the inconvenience that this may cause.

Upgrade time:  03:00PM May 19, 2014 (GMT)

Update 07:00PM: Hopefully downtime was less than 5minutes, However experiencing some minor hiccups in services is expected.

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A Milestone: Heatmaps Everywhere! Smartphone, Tablet, Pc and Responsive Design

Finally, for the first time in the market, we are providing heatmaps for Mobile Devices, Tablets, Responsive Designs on all devices you can imagine.

Multiple Pages, Multiple Devices, Multiple Screen Sizes!

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Visitor Path

Visitor Path now is available on each playback. Simply watch all page views and sessions of a visitor in sequence.

All pageviews related to each visitor will be listed, also you can find the lag time between each session and visit.

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Userfly Is Down

As you know, Userfly is not available and they have discontinued services.

Userfly was a MouseStats competitor, so we want to describe what you will get if you start using MouseStats as an alternative to Userfly:

Website Heatmaps Services: consists of 5 types if heatmaps

Element Analytics

Form Analytics

Full Visitor Playbacks

You can start using MouseStats with a free plan, without even need to enter your credit card details.

Live Demo for all services are available. Just get started at a minute:

Plans & Pricing

Features

Just go to MouseStats

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Say Hello To MouseStats Form Analytics!

It's more than a year MouseStats is alive, for the anniversary of MouseStats, today we are introducing our new product: Form Analytics.

MouseStats Form Analytics will collect and analyze the behavior of thousands of your form visitors. You will have a comprehensive form report after a short while.  This service has been activated for all Gold, Platinum and Ultimate customers. You can start using this service today for free, without credit card.

Get more details, check the sample report and signup for a free plan at: http://www.mousestats.com/products/form-analytics

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Scheduled Maintenance - Major Software Upgrade / Done

We are going to upgrade MouseStats to add some new amazing features. This process may cause some outages and hiccups for a few hours.

Start: Wednesday, September 11, 2013 (UTC) 12:00 AM

Update: MouseStats has been upgraded successfully.

Thank you for your patience.

[mousestats]

Ajax In Playbacks

Now a days, Ajax is really important and we can find them on almost every new website. Ajax is really great, but in our sight it was a big problem. We are providing visitor playbacks, so we needed to handle all Ajax requests of our clients. Millions of pages, Millions of Ajax requests. but we did it, and Now we officially support Ajax requests in Playbacks in all modern browsers. 

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MouseStats Wiki

We are going to make a help wiki for MouseStats. It's not perfect yet, but we hope to make it great enough soon.

Most common troubles are answered completely there using codes and screenshots:

http://www.mousestats.com/docs

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Goodbye Flash.

We have experienced many problems with Flash player. Poor memory management, security blockings, crashes and many limits.

When we started working on MouseStats, Flash and Flex were really great at graphic rendering and their speed was amazing in compare to HTML5. We had to use them to provide realtime rendering. In this a few months, we upgraded our softwares and hardwares, most of the graphic rendering process will be done in our servers instead of visitor browsers now.

So we decided to migrate to HTML5 Canvas and we are happy to announce that all customers can access to Heatmap reports from all modern browsers now without need to have Flash Player.

In compare to other heatmap providers in the market, we are providing "Realtime" heatmaps and this is a big technical challenge. 

p.s. You can generate heatmaps for very, very long pages now. Goodbye Flash Limits!

p.s.s. The speed of heatmap generation is greatly improved.

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API v1.0

We are providing white-labeled program for our partners. The basic api is available now to automate creating and managing accounts within partner’s website:

We will provide you:

_partnerId : a unique name to identify you in the system

_partnerSecret : a secret code for request authorization

API Functions:

  /api/CreateAccount

Parameters:

_partnerId 

_partnerSecret 

_userEmail    email

_userPassword    password

_activeFreePlan   true/false

Outputs as raw html(string):

ok

already

permission-denied

Example Request:

HTTP GET https://ssl.mousestats.com/api/CreateAccount?_partnerId=partnername&_partnerSecret=bvdj436hdas&[email protected]&_userPassword=thePass36&_activeFreePlan=true

    /api/GetAccount

Parameters:

_partnerId 

_partnerSecret 

_userEmail    email

Outputs as raw html(string):

User Information as json:

{ “Email” : “[email protected](partnername)”, “PlanName” : “SaneEgg”, “PlanDaysLeft” : 30, “PlanUsedHeatmapProjects” : 0, “PlanUsedPlaybackProjects” : 0, “PlanUsedHeatmapVisits” : 0, “PlanUsedPlaybackVisits” : 0 }

not-found

permission-denied

Example Request:

HTTP GET https://ssl.mousestats.com/api/GetAccount?_partnerId=partnername&_partnerSecret=bvdj436hdas&[email protected]

    User Authorization:

You need to create a token in server-side using API first and pass this token to doLogin page for authorization.

Creating a Token:

/api/GenerateLoginToken

Parameters:

_partnerId 

_partnerSecret 

_userEmail    email

_validHours    optional integer between 1 and 24 

Outputs as raw html(string):

Token  Sample:  03C879E18F6AA4E15E1EB81C88E91B01

permission-denied

Example Request:

HTTP GET https://ssl.mousestats.com/api/GenerateLoginToken?_partnerId=partnername&_partnerSecret=bvdj436hdas&[email protected]&_validHours=1

Now we will pass this token to:

http://www.mousestats.com/api/doLogin?_token=[TheTokenWeGotLastStep]

Example: http://www.mousestats.com/api/doLogin?_token=03C879E18F6AA4E15E1EB81C88E91B01

If you have a custom domain on your white-labeled panel, please use your domain. example: 

http://heatmaps.example.com/api/doLogin?_token=03C879E18F6AA4E15E1EB81C88E91B01

  FAQ

How to login to customer's account?

Username: [email protected](partnername) Password: Same password you entered when you made accounts using API

Note: you need to enter your partnerId in parentheses after the username like the example above.

How to upgrade customer's plan?

Login to your customer's panel

Go to pricing page and choose plan

Click on "buy" and go to payment page

Use discount coupons that we provided to you

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Playback Duration

You can find playback duration in PlayLog for each recorded session.

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More Detailed Heatmaps

From now, in "Mouse Move Heatmaps" and "Click Heatmaps" you can click on heatmap report to switch between overview and more detailed versions.

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Scheduled Maintenance - Software Upgrade

We are going to change our data storing solution -  also database structures -  due to this huge volume of data we get every day.

We hope significant improves in report generating speed. 

Some accounts may be fluctuating or reduced speed in the next couple of days.

May 18, 2013 (GMT) - May 20, 2013 (GMT)

Thank you for your patience.

Update 3:13 PM Sunday, May 19, 2013 (GMT): Update was performed successfully. All accounts are working properly.

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How To Opt-out Sensitive Fields From Tracking?

There are some sensitive fields in all websites. By default MouseStats will not record any password textbox, but for other sensitive data like credit card information, you can simply add a css class to your textbox/textarea to disable it for recorder.

Example:

<input type="text" name="cvv" class="sensitive" />

<input type="text" name="cardno" class="txt sensitive" />

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Upload Custom Screenshots for Heatmaps

At MouseStats, there are two main sections:

Playbacks

Heatmaps

You can record your website playbacks in protected and/or multi-step pages without any problem. But we have difference structure for heatmaps. There are a few professional services who support version testing and archiving. MouseStats will take a website screenshot, you can stop a project. Create another project with new design and compare them even after a year. With all other competitors, if you change a css file or any image, all of your heatmaps will be broken.  Here at MouseStats, If you want to track pages that are behind a login or are part of a multi-step process, MouseStats isn’t always able to capture images of the pages. For these types of pages, you can manually upload the image of the page using the following method:

Method 1 - Official: 

Take the screenshot using any program you prefer

Go to edit project page

Click on “custom screenshot?" hyperlink

Choose the file and click on “edit"

added on 7/9/2013

Method 2: Take the webpage screenshot using any application you like, upload it using this form: http://www.mousestats.com/ManualUpload.html

Method 3: 1. Open your heatmap projects in your panel and  click on Share button on the project that you want to upload the screenshot your self. Panel > Heatmap Projects > Share

2. Click on Generate and Create a new Access Key, and copy the Custom Screenshot url.

3. Install the Fireshot for your Google Chrome browser.

4. Browse the page you want to take the screenshot and then click on Fireshot button in your browser window and click on: "Capture entire page and…"   >   "Upload”

5. Click on "Custom HTTP”, Paste the url you copied in the last step(MouseStats’ Custom Screenshot URL), enter something like the character “a" in the field specified in the images below. click on "Upload" button, and after the process, check out your heatmap project.

p.s. This feature is in beta testing. make a ticket if you have any problem.

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A Milestone: 50,000,000 events are stored in MouseStats' databases

To date, More than 50,000,000 events are stored in our databases.

That's really big, and a huge amount of processing and storage.