Just Pet Store Things #23
“Why don’t you have them? You said you would have them!”
I work in a colder part of the state’s and so when we get in guinea pigs, a lot have an undetected upper respiratory infection that after our three day wait period, we isolate all the guineas we get in and treat them. Which takes two weeks give or take.
If anyone has been working over Christmas and after the holidays, they should know how in demand the guinea pigs were.
It was three weeks after Christmas and this woman comes in and asks me about guinea pigs. She says someone told her we would have three out today. None were on the floor so I go look in the back. We have two guinea pigs and both are sick.
I go back out to this woman and tell her we don’t have any available. She gets this nasty look on her face.
“Why don’t you have any? You said you would have them. I promised my kids I would come home with one. You really should have told me before I came out here.”
Well for one we don’t call people for that. So I tell her I’ll call the surrounding stores. All of which are 30 mins away in opposite directions. Both only have one. So as I’m calling, she is screaming over the phone how much this place sucks. I tell her the information and and she storms out.
Moral of the story, don’t tell customers when pets are due out. Tell them to call in a few days.