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Sorry
Customer Service Stories Pt.3
Okay, so today, in general, was a crazy weird day at work for me, Let’s just recap
-I walked into work to see my manager and my boss arguing
- Said manager and boss went upstairs to the office and as I was getting everything ready for the day I could hear them word for word screaming at each other
- Once they came downstairs I awkwardly had to greet them and act like the last 5ish minutes didn’t happen
- I received a phone call from a customer who was upset because she was shorted on mulch from her delivery order from the weekend and our delivery driver never brought her the extra mulch
- Said customer then was extremely upset that I knew nothing of this (I’m the cashier and in charge of the phone and inside of the store?) and then was more upset that we had to call her back as my boss nor manager knew anything of it and we needed to talk to the delivery driver
- I awkwardly had to stand in the office with my boss, manager, and delivery driver and then listen to him get yelled out for miscounting an order, not fulfilling an order, and not telling any of us
- Another customer called the store phone to yell at me because she requested a delivery to be made today for the morning and she had not yet received it (we opened at 9am and it was like 930am when she called?) and then was nice once I called my boss to ask for an estimated time on the delivery/ remind him of the delivery
-Said lady gave the delivery driver a tip in cash and gave him multiple boxes of expensive fancy chocolate (which I received some of the chocolate for putting up with her)
- One lady came in and yelled at me and my other cashier for overcharging her by one plant. I went out to her car to confirm the order to see that yes she was charged for one extra item
-The lady then even admitted that she told the cashier she had 5 sweet potato vine plants and 3 flowers but she guessed she miscounted because there was only 4?
-Like lady why are you yelling at us for charging you for the amount of items you told us you had????
-I kindly offered to do either a refund for the difference or go grab her another sweet potato vine since she had one less than she thought and her response was to catch an attitude with me?!
- She looked me up and down and said “I’m too old to be walking around outside to go grab another plant you better be the one grabbing it!”
- I kindly agreed to grab it (though I was pissed on the inside) and then she yelled at me- in front of everyone in the parking lot- that I better get her a nice plant and not a crappy one
- Said lady then got angrier when she heard me mumble “You’ll get what I pick and like it” under my breath as I was walking away and when I came back inspected the plant with a glare even though I chose her one of the brand new ones that came in today
- Another customer screamed at me in front of the entire line because I would not let her cut in said line
-She claimed she had less stuff than the people she was cutting in front of and was liviid I made her go back through the exit door and walk around to the back of the line
-When II reached the back of the line she yelled at me again with the excuses of: being in the building longer than the guy she was cutting in front of (even though she was looking around and not checking out), being unable to find the entrance and then choosing to ignore the exit only signs, and then thinking we were closed (at 3pm on a Monday?)
- THEN on my way home from work a couple jay-walked across the street over a block away from the car. My mom was going the speed limit and didn’t slow down because they were A.) Far away and already halfway across the street and had plenty of time to cross B.) They were jay-walking and my mom legally had the right away.
-The girl stopped in the middle of the street making my mom swerve around her and then yelled at us “Slow down bitch”
-All I wanted was a peaceful day for once
Boy today was really crazy because my boyfriend surprised me by saying
He's thinkimg about marriage children and me moving there
Oh God i dont know what to even think
All i know is that i freaking love him and want to spend my life with him but yikes i can't imagine leaving here to move there 🙀
Es viernes y en la oficina lo saben‼️🔥😈
LovelyNight 💞 #wedding #magic #night #dress #weddingstory #saturday #crazyday #instalook #instago #golook #photowall #photooftheday
You're beautiful just the way you are... Even if you are having a #crazyday. So smile!
Started the day with crepes and coffee then ended it with tacos and a margarita! Had a few hiccups but all in all it’s been a good day. Everyone is safe and sound, which is REALLY good. 😕 #cawcawmotherfucker #crazyday #foodporn #mexicanfood #mexicanfoodporn #mexicanfoodlover #ihop #breakfast #coffee #aesthetic #aesthetics #aesthetichoe #fuckyeah #lovemesomefood #itsbeenadayandahalf #itsbeenaday #welp #imout #monterrey #monterreydouglasville #monterreys