#restaurantrants

[resturantrants-blog]

Guys... this bitch just called and complained to a manager that we wouldn't take a catering delivery last night. She said she called around 5 yesterday and asked to place a delivery for catering. One of the girls working on to-gos said "sure! When is it for?"

The bitch was like "tonight at 6:30."

"I'm sorry ma'am, but we need at least 24 hours notice for catering deliveries"

Bitch proceeds to get angry and starts yelling at the poor girl. Eventually it gets to the question they get the most on to-gos "well, do you do anything like door dash or uber eats?! I need this delivered!"

We don't. So she hung up.

Today she called and complained to the manager that the girl who took her call was being rude and refused to take her delivery order. Sounds strange cause he knows the girl and she doesn't seem like the kind of person to do that, but whatever. He apologizes to the bitch and asked for details about what went wrong. She said she called at 5 and asked for a delivery at 6:30 and "that is more than an hours notice so a catering delivery should have been fine"

Manager tells her again that policy is 24 hours notice at the very least for deliveries. He realizes what's going on and quickly shuts her down.

So a lot of people don't know what happens when you call a restaurant for a catering delivery. At our place the bill has to be over 100 dollars, theres a 15 percent delivery fee, and of course we need 24 hours notice. That is all because we now have to bring in one extra person just for that delivery.

We do not have just a bunch of staff at the ready in the store for deliveries every day. We are lucky if we get 2 deliveries a week. So when you place an order for delivery we now have to look at who all is trained to take them, see who isn't already working at that time, and now call everyone and ask them to come in on their scheduled time off to take your delivery.

Don't even get me started on those 2,000 dollar plus even orders... those can get even more nightmarish

[resturantrants-blog]

Hey, happy day after labor day. I hope you're not as dead as us. Have a good day and may your add-ons be plentiful.

-Penny-

[resturantrants-blog]

Did you know that in America its customary to tip the wait staff? I'm sure you knew that, but did you know that the bussers, host, bartenders, to-go people, and people in the back like expo and food runners only make as much hourly as the servers do? Usually the servers have to give them a part of the their tip. Then, that share of tip gets split into smaller parts depending on how many people are working.

I'm not going to give an opinion on tipping in America, but people are holding their ground about their beliefs and times might be a changing. For now though, tip your goddamn wait staff.

[resturantrants-blog]

Guys please listen to the damn hosts

"Yes sir, it's about a half hour wait for your party of 13. I understand that there are empty tables over there sir, but we do not have available servers right now to be able to provide you with excellent service. All the servers we have right now are currently on the other 5 large parties that walked in before you, along with their assigned tables that also got sat before you arrived. I realize, sir, that it may appear that our bartenders are standing back there "doing nothing" but they cannot leave the bar area and have their own responsibilities to take care of. Please sir, stop yelling at the 17 year old girls behind the host stand that they are lazy and that they should be able to serve you. Did you know that by law in this state they cannot serve you in this restuarant until they are 19? It's because of the way we serve alcohol here. Yes sir, even if your party does not order any alcohol they cannot legally serve you. Yes sir, I will gladly get my manager so they can tell you everything that I just did! Oh what's that? You're never coming back? Well, I'm sorry to hear that, but please have a nice day!"

Don't try to tell people how to do their job. Because what ever you're about to say, they have either

a) already thought of and it wont work or

b) breaks company policy (or laws now apparently)

Do not come in on a Sunday afternoon, after church, with 7 or more people and expect to be sat right away when you know damn well that everyone else is doing the same thing. You should have gotten there early, called ahead, or whatever.

Most importantly do not fucking complain about how no one goes to fucking church and turn around and complain why we dont have enough staff working right now. You wanna know why we are understaffed?

Because they are all at

Fucking

Church!!!

[resturantrants-blog]

First thing first!

The whole reason I made this blog is because of something that happened today at work. I wanted to get this out there right away but still remain anonymous as to not draw any attention to certain places or people.

PARENTS!!!

mostly those while younger children, those who still need a carseat sling or a highchair for the babies

If you decide to eat at a sit down establishment and need one of the formally mentioned things, most of the time who ever is at the door to seat you will accommodate whatever you need.

With my experience it is the host who will set it up for you before they seat you.

Here's the important note: if the host has set your table up in a certain way please

DO NOT MOVE YOUR CHILD'S SEAT

We have rules about how the high chair/sling should be set up. We have rules that say either should not be set up at the end of a booth, or at the end of a table (or the busy end of the table). All of these are for the SAFETY of your child! We have servers carrying hot food and bussers carrying heavy trays full of dishes.

The incident that happened today is a table of 5 (that includes the baby who counts as a head in the party) was sat at a 6 top table with the high chair positioned in the corner. The parents of the baby wanted to sit across from each other so they moved the high chair to the end of the table to sit in between them.

The host asked them not to move the high chair there, they were free to move it anywhere along the table, just not in the middle of the isle way.

Low and behold they moved the kid back to the isle way once the server took their drink orders. The server came back and tried to work around it but the kid ended up knocking a glass of soda over in their hands. Glass was broken, people were covered in ice and stickiness, you can get the idea that no one was happy.

On the note that we cannot put a high chair/sling on the end of a booth, it's the same idea, except ours is a little different. We only have a few booths on the entire floor and they all lead to a fire exit. Not only is the kid in danger of whatever might be handed to the table going over their head, they are blocking the fire exit path, and no one wants to be in a situation where their baby might be trampled over in the event of an emergency.

So please, listen to the people who work there. They don't do things to spite you, they do it because they care.

[resturantrants-blog]

Hey!

Mod here. You can call me Penny. I'm sure there are quite a few others like this out here, but I just really wanted to make a blog that let's me rant anonymously to the public about things that happen in the restaurant business.

I work almost every position my restaurant has (not including management) so there will be different rants depending on what happened that day.

There's a belief that everyone should work with the public for a year to experience the utter stupidity that mankind has, and to learn from it so you dont make those same mistakes. While I wont give my opinion on whether I agree with that idea, I hope those of you who find this blog find it entertaining, and those of you who have no experience with the day to day public (like working in a restaurant or what have you) maybe learn something from it?

Or just let an anxiety filled, over worked, and under paid patron of society go on crazy rants.

Good luck out there!