Discover Top Posts Tagged with #return desk

Wtf, Man... Stop!!

I'm gonna pose this question: if you're out shopping and the thing you need is the last one on the shelf, but it was cracked/scratched/chipped/dented/wet/otherwise damaged, would you still buy it? If the answer is no (which I know it is), then STOP BRINGING YOUR FILTHY MISTREATED ITEMS TO THE RETURN DESK! WE DON'T FUCKING WANT IT! You know people had the nerve to try to bring back USED plumbing items to me today?! It's fucking gross!!!!

#bad customers #rude customers #gross customers #disgusting customers #retail life #relatable cashier #cashier life #cashier problems #return desk #customer service #smartass comments #smartass #what i should have said #what i should have done #wishs

Friendly Reminder that Customers Are Demons

It's been a while since I've posted a story of my own. I've got a few, but this one is what they call a "doozy".

Last week, I was at the return desk on a particularly busy day. A very nice looking man came up to me wanting to return a brand new power tool that he said he didn't need. He also had a receipt.

I'm generally a happy-go-lucky individual (with the help of some awesome antidepressants). With that being said, I often joke around with my customers. They usually laugh and some even joke back. This is the case with the present customer.

His power tool cost a little over $400. The receipt says he paid with 2 debit cards, but he wanted cash back. The register I was originally on did not have that much, so I moved to another register. Another associate (I call her my Work Grandma) was already logged on, but I went ahead and tried to return it anyway. The system called for an override, so I got one from the head cashier behind me. I still felt uncomfortable handing over $400 to someone, even with a receipt, so I asked to see his debit cards.

Note: this is not a policy. This is a practice I adopted when I learned that people do this thing called "receipt shopping"--they find a receipt on the ground, go in the store to find the item, and return it like it's theirs. By me asking for the cards, I'm assured that I'm giving the money back to the right person.

This dude's demeanor took a complete 180. He went from laughing and joking with me to making a complete ass of himself in front of me, my coworkers, and at least 5 other people in line behind him.

"You don't need to see my cards! I gave you a receipt! All you need to do is give me my money back! I'm a paying customer! I don't need to be treated like this! What you're saying makes no sense! You don't need to see my cards to give me MY money back!😡😡😡"

I am floored.

My Work Grandma, calm as ever, told me to get a manager. As I mentioned, it was a busy day. Finding an available manager was tough, and the longer we waited, the more irate he got. I offered to take the next customer in the meantime.

"No! I was here first! You need to finish with me before you take anyone else! I just want my money back!"

After an eternity, a manager finally showed. I explained the situation to her, but due to her not being up on the registers all the time, she didn't understand my reasoning. "If he has a receipt, why can't we give him his money back?" She opened the drawer and looked to me to give him his refund.

Problem is, dude is still mouthing off, calling me a liar and whatnot. I've had it at this point. I looked at the manager and said "If you want him to have this refund, YOU give it to him. I'm not giving him a dime."

He's still trying to tell me off, so I walk to another register and shout over him "I'LL TAKE THE NEXT CUSTOMER!" (The poor lady behind him was so distraught after the whole ordeal, so she asked for the store manager, lol)

When I finished with my customer, the original manager called me over to ask me how to spell my name, because apparently this dude wanted to call corporate on me. I made sure to spell my entire name--first, middle, and last. I looked dude straight in the eye and said "What else do you need? My birthday? Social security number? What??"

And then he dropped the bomb.

"YOU AINT GOTTA TALK TO ME LIKE THAT, YOU LIL BITCH!"

Right there in front of the manager, my Work Grandma, that poor distraught lady, and at least 8 other customers and coworkers.

I got sent to the back to "calm down" (okay, I had tears, but because I was frustrated, not cuz his little insult hurt my feelings). I'm not sure what happened after that, but I can probably bet he still got that $400 without one shred of proof that those debit cards were his.