Description, Duties, Responsibilities:
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Education Qualification
Assisting in the setting of targets/goals for individuals as well as for teams Answering the queries of staff and providing guidance and timely feedback Hiring and onboarding new employees. Reporting upper management on problems and issues. Preparing performance reports on a monthly and annual basis. Measuring performance using key metrics (e.g. calls waiting, call abandonment etc.). Ensuring adherence to company’s policies as well as established procedures for call attendance.








