A lot of criticism of delivery apps focuses on the fact that they offer convenience and variety, which I find much less compelling than criticizing the fact that the apps often send their contractors on fetch quests from Hell.
There are real labor problems here. Base pay is often insulting. Customer tips carry too much of the burden. Workers need better protections, more transparent algorithms, protection from arbitrary deactivation, and actual recourse when the app or a customer screws them over. Car-dependent delivery is also an environmental and infrastructural problem, though in a denser city Iâd still be doing this work; Iâd just be doing it by bike.
But when people talk about delivery work, I rarely see them talk to actual delivery workers. I see a lot of abstract arguments about convenience, consumer decadence, âhustle culture,â and internalized neoliberalism. Meanwhile, when Iâm out working and waiting in restaurants for orders, the other Dashers I meet are usually people who only speak Spanish, people who read as neurodivergent, visibly physically disabled people, or some combination of the above.
I have not met this mythical Disco Elysium poor ultraliberal hustlegrinder-wannabe people seem to be arguing with. Maybe that archetype exists somewhere. If it exists among any kind of gig worker, it would probably be rideshare drivers. But most of what I see looks less like ârise and grindâ and more like âthis is one of the few forms of work available to people who need flexibility, low barriers to entry, limited managerial surveillance, or a way to work around language barriers, disability, burnout, chronic illnesses and injuries with symptoms that come and go unpredictably, caregiving, rĂ©sumĂ© gaps, or discrimination.â
That does not make the current system good. It means the current system is filling a real gap that a lot of supposedly better systems do not even acknowledge.
As a disabled person who is burnout-prone and demand-sensitive, contracting as a delivery driver has given me an unprecedented level of financial flexibility. I can work when I have capacity. I can stop when Iâm deteriorating. I can build my day around my actual body instead of being trapped under a manager who thinks âreliableâ means âable to perform the same way every day no matter what.â That matters. It does not cancel out the exploitation, but it is also not fake just because it is politically inconvenient.
And delivery itself is not some inherently decadent evil. Sometimes people live alone. Sometimes they are sick. Sometimes they are disabled, exhausted, overwhelmed, grieving, overloaded, or recovering from something else - perhaps the stress and fatigue induced by their own job. Sometimes they need medicine, groceries, or a meal that will actually unplug their sinuses instead of whatever generic community-care slop someone thinks they should be grateful for. Humans are allowed to need specificity. âFoodâ is not the same as âthe food I can actually eat right now.â
A serious labor critique would ask how to make delivery work safer, better-paid, less tip-dependent, less car-dependent, less algorithmically punitive, and less precarious. It would ask what kinds of flexible, accessible work should exist for people who cannot thrive in conventional employment. It would ask how cities could support bike delivery, worker cooperatives, public infrastructure, and real protections without simply replacing one bad system with a moral sermon about how nobody should ever want takeout.
But a lot of the discourse does not do that. It treats convenience itself as suspicious. It treats wanting flexible work as false consciousness. It treats the needs of disabled people, immigrants, and other people who can't fit into traditional employment structures as details to be swept aside in favor of a cleaner political image.
I guess the opinions of delivery workers only count when they are politically convenient.
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