Frequently Infrequent

Not super active atp; 25+yo

[artphobos]

[theprofessional-amateur]

As someone who has worked in a call center this is an excellent strategy.

-The people answering the phone have zero control over the policy. Don’t yell at them. The job is mostly getting yelled at for stuff you have no control over.

-Call centers have very strict rules about when and why you are allowed to disconnect a call. Being polite and confused absolutely does not qualify. They have to spend that time with you.

-In call centers, call times are strictly monitored. You have goals to get through. Slowing down those times, while being polite, and increasing wait times makes the bosses notice. The bank call center I worked for our call average was supposed to be 2 minutes. When everyone’s average went up because of something happening, management noticed. And did not enjoy it because on slow call days they could let people sign up for “early outs” so you could leave and they didn’t have to pay you. When the phones are slammed and call times up, you have to pay more. You are probably looking at overtime pay for a chunk of staff. Something they really don’t want to do.

-These polite interactions often get taken more seriously than someone screaming. Screaming can get dismissed as “irrational” or something. But “I am a customer and don’t understand this, can you explain it?” And then multiplied by thousands? That gets logged. That gets discussed. That can’t be ignored that a lot of customers are asking for answers.

-It also messes with their money making. Most call reps have a sales goal. They have to try and pitch products to callers. Hard to accomplish that successfully when every caller can’t figure out why they can’t buy stuff through previously ok vendors and also can’t get an answer. Why would I upgrade when I can’t get basic answers?

[theprofessional-amateur]

I would also add, don’t lie. Just play dumb.

“I tried to purchase and it was declined” they can see if that is true. So try and get a transaction declined if you are going to say that. Give your call, and therefore your complaint, credibility.

Or!

Go with “I saw something in the news but I don’t understand. Can you help me understand what the policy is?” Bonus say you know it is always best to get information direct from your financial institution.

[consistantly-changing]

[A bluesky thread by @ghoulpus.bsky.social "A.L. Goldfuss" which says, "Currently on the phone with Visa

Instead of starting with a complaint, I approached this as a Confused American Consumer who doesn't understand why they can't buy things off a website they use

The call center rep immediately asked if it was about Steam/itch

(cont)

"I said yes and asked for information, saying I don't understand what's happening, just trying to understand.

Something about Australia? Why is Australia impacting me in the US?

They said to email complaints to an email address]

["I don't have a complaint though! I don't even know what I'm complaining out.

Email offered again.

I repeated myself. Slower.

Email again.

"After a few rounds of this I asked for a manager. I'm now on hold.

My demeanor has been polite but confused. Talking slower than usual, to eat up time.

"I've worked call centers before, and I'm not here to lash out at the rep.

I'm playing the part of Polite But Annoying Customer.

I'm causing friction but not giving them any reason to dismiss me.]

["They just offered me a callback from the supervisor but I said I'd stay on hold

"Got a supervisor

Wasted time with greetings / asking how their day is etc

Repeated everything I had told the rep

Said I don't want to waste anyone's time emailing a complaint if I don't know what the complaint is about]

["Supervisor finally said they've been instructed to only hand out the email and give no further information

They can't tell me anything else on the phone

I say hey, no problem, I know this isn't your fault

I ask to file an internal ticket

"Supervisor said all calls are logged with case numbers

I ask for the case number

I now have something I can call back about and waste more time

(since I don't know how email works and I need people to explain things to me slowly on the phone)

"Total call length: 25 minutes]

["I think anyone who has done customer service before wants to be as efficient as possible when calling.

But here, you need to play the part of someone who is incapable of doing any self-service while also embodying the kind neighbor who eats up 15 minutes of your life whenever you pass their porch."]

[kirianthedivorce]

Uk media reporting on the OSA:

Reality:

[find-the-beauty-within]

The person I reblogged this from deserves to be happy

[priincessolivee-deactivated2025]

I tried to scroll past this. I really did

[the-blue-fairie]

Original comic by Rasenth

[ebenana]

Leelah Alcorn was a trans girl, a teenager, who sadly committed suicide nearly 10 years ago. I'm happy that her comic touches the hearts of so many people, years after her death.

I saved screenshots of her blog and last message to the world. Her parents had a lot of control over how she was perceived after her death, but it was also to prevent deletion by Tumblr itself. Even back then, Tumblr has been shadow banning trans women on this platform.

My heart goes out to all trans women who are struggling with society's expectations of who they are supposed to be and who they are allowed to be. May you find peace, growth, and respite from whatever you're going through. You deserve happiness, most of all. Thank you for living, thank you for being here with us.

[vague-humanoid]

[tratserenoyreve]

"didn't you used to like hp"

yes cuz i was a child and it was a huge phenomenon that gave me an easy sense of wonder and companionship shared with my peers and i was unaware of many evils of the world

i am now an adult and able to see how hateful its creator is and what kind of messages she spreads and i don't want that in my life ✌️ she finds my existence "tragic" and "unfortunate" and is funding legislation that kills people, she can suck my entire ass

[feminismandmedia]

Like this always pisses me off. I'm not mad at people who don't know. I'm not mad at people who used to like it. I'm upset with the people who are continuing after they know how harmful it is or actively shutting down conversations that bring awareness.

[jupitersmusings]

good things will happen 🧿

things that are meant to be will fall into place 🧿

[overlord-fire-bubble]

THIS ONE FUCKING WORKS. REBLOG IT.

[tiny-kt]

this for real fucking works

[guerrillatech]

[no-passaran]

Unaffordable rents are linked to premature death, Princeton study finds

Renters burdened by unaffordable housing costs may be at a higher risk of dying sooner, according to a new study published in Social Science

[teabree-shark]

[adhdisgay]

In addition to removing fact checkers, Meta also added some new language to their Hateful Conduct policy:

yes this is real. as a reminder, Meta runs Instagram, Facebook, Messenger, and Threads. not that Meta has ever been an ally, but blatantly writing this in your website’s conduct policy is certainly a choice

[beemovieerotica]

for those in the notes hoping this was a typo:

Meta Now Lets Users Say Gay and Trans People Have ‘Mental Illness’

Meta rolled out a number of changes to its “Hateful Conduct” policy Tuesday as part of a sweeping overhaul of its approach toward content mo

they also made the following changes:

[sniperct]

The CNN headline adds some more

Users are now allowed to, for example, refer to “women as household objects or property” or “transgender or non-binary people as ‘it,’” according to a section of the policy prohibiting such speech that was crossed out. A new section of the policy notes Meta will allow “allegations of mental illness or abnormality when based on gender or sexual orientation, given political and religious discourse about transgenderism and homosexuality.”

[socialistexan]

They just added Dana White - the highly bigoted (sexist, homophobic, and extremely transphobic) Trump supporting chair of UFC - to their Board of Directors.

Zuck saw Musk basically living at Mar-a-Largo and this is his response to buy favor. Meta also needs the might of the US government now that the EU regulation is about to drop the hammer on them. They want to become a client corporation a la the United Fruit Company in the 1920's.

They're not just bending the knee, they're opening the gates.

Dana White, John Elkann and Charlie Songhurst to Join Meta Board of Directors | Meta

Meta today announced that Dana White, John Elkann and Charlie Songhurst have been elected to the company’s board of directors.

[positivelyvika]

I saw a super cute photo of a guy with a cat and I had to paint it in my own way. It let me practice some rendering techniques I haven't tried before :)

[darrylayo]

[trans-ralsei]

[trans-ralsei]

[caughtthedarkness93]

I love my job, but reblogging employment jelly for someone else I love.

[leolaroot]

time of year i remind every cane user to get an ice pick so you dont fall and die

[leolaroot]

almost biffed it in a fucking parking lot so time for me to repeat this. if you are a cane user in the northern hemisphere its time to get an ice spike coming in the mail BEFORE the ice forms.

[leolaroot]

@phantomwinds and @strawbebbynya asked in the tags if anyone had advice for winterizing a rollator walker, i dont use a rollator very often but I'd suggest using zip ties around the wheels as improv tire chains. disclaimer that ive never done this before personally but its advice ive seen wheelchair users share.

[leolaroot]

i appreciate that this is still in circulation and i can see the pre-autumn wave of reblogs picking up lol. ice pick is not a gimmick its genuinely useful and can be a life saver. every year winter reaches further towards the equator and new people are finding themselves at risk of ice with no experience for how to keep safe

[weaver-z]

This satire article resonated with me so much

[gudetama-tamad]

[scottbaiowulf-deactivated201805]

[derinthescarletpescatarian]

I hate that I understand how the child has reached this conclusion.

[deathsmallcaps]

Ten is a smaller word than three?

[derinthescarletpescatarian]

This child is learning the concept of ascending numbers; at that age, spelling ‘three’ is probably difficult for them.

At the age where this question would be appropriate, this child would be learning the early concepts of base ten addition with these:

And this:

While they would have seen children’s posters and toys that count up to ten countless times, rainbow numbers are probably their current main association with the number ten. However, this child doesn’t understand that ten is a larger number than three. There are two main reasons why this might be:

- the child doesn’t understand how many ten is, and sees the numbers 1 and 0, which they do understand. When asked to explain their reasoning, they don’t know how to (this kid is probably about 5 years old), so draw what the number 10 makes them think of.

- the child misunderstands the concept of ‘smaller’ in this question, and thinks of 10 as ‘simpler’ or ‘more fundamental’ a number. This is a common conclusion for little kids to draw because we put so much emphasis on learning to ad and count to 10, so they may think of using rainbow numbers as a way to simplify and reduce down to 10. Again, a 5 year old doesn’t have the self awareness or vocabulary to explain this, and having misunderstood the question, won’t do what is expected (drawing 3 dots next to 10 dots or something similar). Their answer is ‘the rainbow number chart says so’.

Further questioning could help find exactly which misconception the child has, but there’s little point; as soon as the child properly grasps what 10 is, the misconception will resolve itself in either case.

[moonshoesmoonshoes]

I love people who work with kids and figure out their communication styles instead of just “kid stupid silly kid knows nothing”

[derinthescarletpescatarian]

You can’t educate a child if you don’t understand what the misconception is.

[chic-a-gigot]

[chic-a-gigot]

Image description: 7 rows of the word "fuck" as vintage illustrations and diagrams of embroidery, cross stitch, lace, or other methods of textile adornment.

Fitting that this will be my first post to hit 1,000 notes. Everyone sharing this sentiment: I see you and you are worth more than the hardships ahead.

[lindamarieansonsnaps]