Could you give some general tips on shipping charms from the US and managing a store? Stuff like what to charge for within the country and how to package the orders. How do you manage your orders?
Kiriska:
What to charge for shipping?
Basic Mode: Use the calculator on USPS.
Accurate Mode: Pack up two mock orders, one with 1 charm and one with 2 charms, take them to the post office and ask them how much. Use the difference in price in the two packages to determine additional shipping cost per charm.
Advanced Mode: Invest in a postage scale, set up an account with your shipment service of choice, and do the math based on the rates charts they give.
How to package orders
Basic Mode: Bubble mailers.
Careful Mode: Bubble wrap the charm, then put it in a bubble mailer.
Extras: Include a business card with every order; print stickers or get a custom stamp made with your return address.
Managing orders
Really, the only thing is to make sure you’re keeping up with orders!
Most shopfront systems let you view and manage orders from their backend and send emails every time a purchase is made. Make a point to keep up with your emails and mark orders accordingly (to ship, shipped). If your email inbox is a mess, make a point to check your shopfront backend regularly.
If you can’t ship something out within a few days (out of stock, damaged stock, out of town, personal emergency, etc), be sure to let the customer know and give them an estimate on when you think you’ll be able to ship it out. As with many things, the key is to be honest and communicative about your situation. Most people are very understanding when kept in the loop, but considerably less so when they have neither their order nor an explanation.
Other notes
Get a PO Box to use as your return address if you’re concerned about privacy.
Shipping internationally sucks. I recommend sticking to domestic shipping until you’re more used to everything.
Sometimes charms break in transit and it’s really no one’s fault. Decide ahead of time whether it will be your policy to replace broken charms or if it’ll just be a customer’s bad luck. Be upfront about the policy, especially if it’s the latter.
Further reading: #shipping, #online store, #mailing











