Diary of a Help Desk Agent

[doahda-blog]

Don't let it set in.

[doahda-blog]

Recognition...

[doahda-blog]

What kind of phone?

Agent: Can you please let me know what type of cellphone you have sir?

User: Yes, I have a Samsung iPhone 5s Galaxy mobile phone

Agent: .....

[culblu-blog]

Teaser for the video project that I’m working on! I’m super pleased with how the video turned out, and this is just a freakin Trailer! Feel free to share with everyone, and stay tuned for updates on when the full video will be released! 

[doahda-blog]

Not related to work at all, but here’s a teaser from one of the projects I’m currently working on.  DoaHDA content will be starting up again soon, so stay tuned for more videos in that series! 

[thefederalistfreestyle]

not afraid of steppin’ [x]

[doahda-blog]

Spread it like wild fire! :D

[doahda-blog]

Taking a break from all the help desk work to share this amazing Hamilton Irish Dance performance! Freaking amazing work all around!! <3 

[doahda-blog]

Motivation... just... Motivation =_=

[doahda-blog]

MRW the boss asks for overtime

[doahda-blog]

But no, really, keep going

[doahda-blog]

Today I was wondering why so much memory was being used... well... I guess I have my “end user” moments :/ 

[doahda-blog]

Help! I need an adult!

Me whan my manager asks for overtime

[doahda-blog]

In early day, after crappy night, All sleep escapes my fight. Silence all alarms in early twilight, Shut up, leave me alone... and turn off that light! I think we all should have a power ring by now =_=

[doahda-blog]

Instead of lie to a user an agent should simply try to find a better truth to tell... good luck with that.

Help Desk Proverb # 3

[doahda-blog]

It’s all fun and games untill they make me do stuff

Co-Worker

[doahda-blog]

Reverse role reversal

Agent: Thank you for calling the helpdesk, how can I help you?

Me: Yes, my name is CulBlu, is this a new or existing issue?

Agent: uh...

Me: oh, sorry, force of habit

Agent: Right...

[doahda-blog]

Phone Paranoia

Am I the only one that gets paranoid when the phone doesn’t ring for 20 mins, and your break is coming up in 10?

[doahda-blog]

100 other Help Desk Agents!

Holycow, 100 Followers! That means that there are 100 people that will see this in their feeds! o_o!... better not screw this up ^_^;

I’d like to officially thank everyone for the support and making this an interesting journey! I can’t express enough how good it feels to see that people can relate to some of the silliness that a simple help desk agent would face in their journey to help a user. It’s been fun seeing others share their stories, and have some people even throw a comment or two in on a post. Makes it much easier to push through the day knowing that I’m actually not the crazy one when it comes to help desk work =.=

So cheers to many more days of irate and over the top users who can’t tell the difference between a start button and a command prompt happy users who only want a password reset. May all of your calls be short and painless ^_^ Sincerely,

CulBlu - Your favorite DoaHDA writer