Hosted Dialer

Vioteck is proud to provide the latest dialer solutions with hosted dialer technology.

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Common Predictive Dialer and Call Center Mistakes

Many in the call center industry are using a predictive dialer for their business-to-customer and business-to-business dialing. Using a predictive dialer will help you to connect with customers and businesses in your marketing campaign in a more effective manner than manual dialing, but make sure that you avoid some of these common pitfalls when implementing your predictive dialing software.

Forgetting to Scrub Your Contact List - Scrubbing your data is imperative especially in these times when calling individuals and businesses on a Do Not Call list can result in a lawsuit. Implementing auto dialer software that provides DNC scrubbing is essential.

Not Providing an Introduction - Forgetting to introduce who you are and what company you are representing can happen to veteran and novice call agents. Sometimes your agents will get into the habit of immediately going into their pitch. Make sure that you are using quality analysts and the latest hosted dialer technology in screening your calls.

Not Doing Enough Research - This is crucial in business-to-business telemarketing. Knowing what exactly your leads do, how long they have been in business, how many employees they have, and any other information you can gather about them could help you get their business. This shows them that you know and respect their company and therefore will know how your services can benefit them.

Ignoring Verification - Making sure that your agents verify the individual that answers the call will make sure that they are talking to the right person. This seems like simple common-sense but you would be surprised how many times agents on auto dialing software forget this simple directive.

By avoiding these mistakes and implementing predictive dialer software your call center will run at optimum efficiency.

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GOTV Best Practices

Looking for a quick and efficient way to get out the vote. An auto dialer can help! With an auto dialer from Vioteck you won't have to worry about calling any potential voters manually and yet you will still be able to get out your message as clearly and concisely as if you were talking to voters personally. 

Following some best practices will allow you to maximize the effectiveness of your campaign while using the most advanced technology for GOTV dialing. 

Survey to identify supporters - Using auto dialer software to poll contacts and identify supporters will help you deliver your message more effectively. Broadcast your interactive voice message and find out which contacts are interested in learning more about your candidate and their stance on issues. With Vioteck's auto dialing software they will be able to respond to your questions using their touchtone phone quickly and easily. 

Follow with personal calls - Once you have identified supporters you will of course want to call them directly, but why waste time dialing manually when you can use a predictive dialer to most of the heavy lifting? Predictive dialing will increase efficiency five-fold so that you can talk directly to more voters in less time.

Integrate advertising with voice broadcasting - If your candidate or campaign are utilizing direct advertising to specific areas make sure that your voice broadcasting messages focus on the issues being raised by your advertising. This will go a long way in ensuring that the message you are broadcasting through any medium is consistent. 

Following these best practices will help you run the most effective GOTV dialing campaign possible using auto dialing software. 

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Choosing the Right Auto Dialer Software

How do you picke the right auto dialer software? Finding the right auto dialer software has been something that many people have wondered about and can use some guidance in determining. 

This article will help you find out what system you can use for auto calling. While the information is extremely beneficial and informative, however, hosted dialer and VoIP technology has come a long way since this article was published and so we will update it here. 

More businesses are now using hosted dialer technology to run their predictive dialer. While for a brief period of time this technology did not offer the quality of a landline connection at first it has now caught up and offers the sound quality of a landline connection.

Knowing this information, here are some tips on how to choose an automatic dialer that will work for you.

Know Your Options - Do a bit of research on the pros and cons of using hardware and software options. Find out the difference between a hosted system and a private VoIP.  Typically the benefits of a hosted dialer are low upfront costs,  technology that will be updated by the provider instead of having to be taken care of by you. While a private VoIP offers more customization options, the upfront costs can be quite prohibitive. 

Ask Questions - Contact some providers that you feel you may want to sign up with and ask questions: Do you have redundancy plans? Do you offer quality of service? Are you providing at least 64 kilobits per second for each voice conversation? Will I receive a written confirmation of these things? A company like Vioteck provides a free trial period where you can try their system for free and see if the system meets your needs. 

Consider these tips when looking for a predictive dialer that will service your needs. 

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GOTV Dialing for November

If you aren't taking advantage of an automated dialer for your political campaign you are missing out. An automated dialer will make getting out the message of your political candidate highly effective.

The benefits of using auto dialing software to "get out the vote" is that you won't have to pay thousands and thousands of dollars to receive airtime on traditional media like the radio and television, nor will you have to shell out money to appear in print media or on the Internet. While these methods can be beneficial if you are working on a tight budget you won't need them or can use them to enhance your message instead of relying so heavily on them.

With an automatic dialer you can place thousands of calls simultaneously to broadcast voice messages and get the attention of all of your constituents and potential voters.

An automated dialer is affordable and easy to use with hosted dialer systems provided by Vioteck. You can sign up for a free account today and try the system for yourself to see how easy it is to use.

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Reducing Stress in Your Predictive Dialer Agents

Vioteck is committed to helping you through your predictive dialer experience by providing tips on how you can better serve yourself and your predictive dialer agents.

Their latest post has some great tips on how you can reduce stress among your predictive dialer software users because, let's face it, a call center can be one of the most stressful places to work.

Do yourself a favor and make sure that you check out Vioteck's latest blog on how to reduce stress amongst your auto calling staff as well as information on the hosted dialer they provide, tips on how to make your call center campaigns more effective, and much, much more.

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What A Predictive Dialer Does

If you want simple information on what a predictive dialer does you will find it here. A predictive dialer is a great tool that can be utilized for many purposes, so we thought we would lay out exactly what a predictive dialer does and can do for you.

Too often the facts about a predictive dialer, when they can be found at least, are incomplete or have a very strict advertising angle to them, which makes it difficult to find an authority on the subject that you can trust. We have decided to give you some of the basic information that you need regarding a predictive dialer.

A predictive dialing program dials out to what are referred to as "leads," which are essentially just telephone numbers that you have secured permission to call.

The predictive dialing tool will dial out to multiple leads at a time in a campaign and will then connect the person making those calls to a liver person who has answered the dial.

In essence this tool will minimize the amount of time a person has to spend on the phone to get someone to answer. A auto calling program that dials out to 5 lines simultaneously could be said to increase call volume by 500% for example.

So that is essentially what call dialer software does, it is just a matter of how you want to conduct this program and there are three options.

Hardware Dialer

Software Dialer

Hosted Dialer

Hardware dialers used to be the norm among these campaigns, though with the advent of software and hosted dialer technology this has seen a large reduction in use due to its large price and increasing ineffectiveness.

A hosted dialer tends to be seen as the most efficient and effective tool today as it is much less expensive than software systems and can place more calls. If you are considering setting up a call center you should definitely consider a hosted dialer to run your call campaigns.

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5 Simple Tips for Customer Service Representatives

Technology in call centers, such as a predictive dialer, are great tools to have. Without a predictive dialer for example it would be extremely difficult to connect with as many customers as possible; but the important part of that process is really the connection and oftentimes customers and leads are not having some of their customer experience expectations met.

The following are a few tips you should remember when dealing with customers; they are extremely simple, but because they seem so obvious they are constantly overlooked. Perhaps making a list and posting it at your work station will help you to remember these basics.

Positive Attitude - Showing the customer that you are optimistic, that you ARE going to solve their problem goes a long way in building customer confidence.

Enthusiasm - Having energy when you make optimistic statements is crucial. No one wants to hear the call center equivalent of Droopy Dog tell them that everything will be solved in a timely manner.

Empathy - How you express your empathy is important. Avoid using cliched phrases that sound hollow like, "We're sorry..." or "We apologize...". Make them believe that you too are invested in the outcome of their situation and that YOU feel sorry about their inconvenience.

Speed - Oftentimes customers are impatient, frustrated, and generally intolerant. Offering them a quick solution will go a long way, not only so that you don't have to spend a long stretch of time on the phone with someone who is experiencing a bit of a temper tantrum, but also so that they feel their needs were listened to and met.

Honesty is the Best Policy - Letting customers know that you don't approve of some of the policies and processes you company has as you encounter them will help win them over or keep them on your side. Providing the customer with some inside knowledge that will benefit them is also a great way to win loyalty to the company.

Make sure you remember these simple tips for effective customer service. If you are in need of technology to aid you in your call center endeavors make sure you choose Vioteck, the leader in hosted dialing technology.

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How To Motivate Employees & Increase Quality of Work

At Vioteck we know how much a predictive dialer can help call centers increase productivity and standards, and we know that a predictive dialer will help make an employee that much more valuable, but we also know that not everyone works in a call center and that some of the lessons we have learned from helping clients in this area can be applied to any profession.

Many employers find that a great way to engage their employees is to hypothetically make the employee the CEO, asking them what they would do in that position. The employee tends to talk about the issues that they feel need to be addressed in a constructive manner, instead of fearing that they are criticizing their boss. Issues that employers may not have known existed can be addressed after hearing from the employees.

The other part is to respond to these exercises to that employees know they are being listened to. If one asks all of these questions out of their employees and then refuses to address any of it, the employees will notice and morale will decline. Implement the plans you have heard from employees and fine-tune them.

Using an automated dialer would even allow you to easily poll your employees or have them leave direct messages for you with their ideas, though meeting with them in person would be extremely beneficial.

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Automated Dialing for Business

Automated dialing is a great tool to utilize for almost any business. By using automated dialing for your business you can increase awareness of your business and expand your client-base with ease.

Auto calling can be achieved without even having to setup a call center; businesses big and small can have even an unskilled employee set up and run a campaign in minutes with the automated dialer from Vioteck.

The process is extremely simple:

Sign up for an account with Vioteck. Within 24 hours of receiving your request for setup you will be able to run your campaign.

Sign into our secure site to setup your camapaign. Our automatic dialer is completely hosted, which means you won't need any hardware or software to run your campaign; we provide it all.

Create a list of leads for your campaign, which can be setup easily since our lead lists use CSV spreadsheet format.

One-click to execute your campaign and the dialer will make as many as 5,000 calls per minute, expanding the reach of your business.

Whether you work for a marketing company and want to promote lead generation, a local business that wants to let people know that you exist, a large corporation that is promoting special offers, or anything in-between, our automatic dialer will help you.

Sign up for a free demo account with Vioteck today and see how helpful the hosted automated dialer is for business.

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What Can I Do with an Auto Dialer?

Those in the call center industry know the benefits of using an auto dialer; you can easily make contact with thousands of contacts by using an auto dialer, broadcasting a voice message to as many as 5,000 recipients with the click of a button using hosted dialer technology. But did you know you can use an auto dialer for more than just business purposes?

You can use a hosted auto dialing system for

Charity Work

Surveys and Polling

Get out the Vote Messaging

Emergency Broadcast

Appointment Management

Hosted auto dialing technology allows you to call hundreds of thousands and even millions of people around the country to let them know about the charity you work for or support and how they can contribute.

The automated dialer from Vioteck also lets you take advantage of conducting surveys and polling, with the ability to ask up to 12 separate and distinct questions to contacts electronically, allowing them to answer with the buttons on their touch-tone phone.

For elections our voice message broadcasting solution can help you get across the message of your candidate and encourage people residing in the candidate's electoral area to get out and vote for them.

Cities, towns, and municipalities can use this system to alert their citizens of any weather-related emergencies or even inform them of school closings or something as simple as details regarding a town hall meeting being held.

Our dialer solution also makes the management of appointments exceptionally easy, allowing you to monitor campaigns and stats, recall no answers, manage your appointment calls and much more.

An auto dialer can be used for almost any purpose, and these are just a few of the most common uses for our system. Find out what you can accomplish with an auto dialer by signing up for an account with Vioteck today.

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How Effective Hosted Dialer Campaigns Can Be

Hosted dialer technology is the most effective way to communicate with clients. By using a hosted dialer you can increase the amount of contacts you call and how much time you spend actually talking to them instead of a machine or waiting through dial tones.

At Vioteck we offer two types of hosted dialer systems; the predictive dialer and the auto dialer. Each will benefit your call center campaigns, and each will be able to build more effective communication with your clients and contacts you wish to become clients.

The predictive dialer calls out to as many as 5 lines per agent and allows you to eliminate no answers, disconnected numbers, busy numbers, and answering machines from your call center repetoire.

The auto dialer allows you to send voice broadcast messages to as many as 5,000 contacts per minute, which means that you can communicate directly to clients exactly what you want to say in a more personal way than direct mailers or advertising. This is particularly effective for when you are conducting polls and surveys or trying to get a candidate elected to office.

Sign up now and see the difference a hosted dialer solution can make in your call center campaigns.

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Your MVP Predictive Dialer

Your predictive dialer is the Most Valuable Player of your call center; without it you would have to manually dial all of your contacts, one by one, but by using a predictive dialer you can connect to 5 times more customers and leads per day.

You wouldn't replace your pitcher in the bottom of the ninth-inning when he's pitched a no-hitter the entire game. You wouldn't pull your star quarterback and replace him with the 3rd-string QB who hasn't played all season in the crucial final seconds of the fourth-quarter of a tied game. This is the kind of stuff we find ourselves yelling at people we don't even know, through a television or from hundreds of yards away, so why would we do it to ourselves.

The predictive dialer is that pitcher, that quarterback, your star performer and when you are relying on that performer you want them in the best shape possible. Our hosted predictive dialer is the leanest, meanest, roughest, toughest predictive dialing machine on the planet and is the MVP player that will lead your call center team to a winning title for the season.

Our predictive dialer features:

Fast Setup

Unlimited Calls

No Software/No Hardware

100% Web-Based Interface

No Startup or Setup Fees

This and more can all be yours if you sign up for an account from Vioteck today. Get the best player to join your All-Star call center team now.

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Auto Dialer for Political Broadcasting

Looking for an auto dialer to bolster your political campaign? Vioteck offers an auto dialer that is perfect for political voice broadcasting. With the auto dialer system from Vioteck you can increase the amount of votes your political candidate will receive.

All you have to do is sign up for a hosted dialer account. It only takes a few minutes to send in your request online using our quick startup form and within 24 hours you will be able to run your political voice message campaign, using the latest cloud technology to reach thousands of voters per minute.

Our hosted automated dialer uses the web-based technology that is driving the leading call centers today, which means that you will be able to use our system to dial out to as many as 10,000 voters per minute at low, flat rates that won't break the bank. In fact, not only can you use this system to encourage potential voters, you can also use it to raise additional funds; you can even use our predictive dialer for a more personal and human touch when you are conducting fundraising for your campaign.

The auto dialer is more effective and affordable than traditional advertising media like newspapers, magazines, the radio, or television. Ads in traditional media are expensive and don't guarantee that your message will reach its intended target. With the hosted automated dialing program you can ensure that your message is being delivered to your constituents directly, right in their homes, instead of hoping that they will catch your ad on the radio or television.

Try our hosted auto dialer solution for your political broadcasting needs today!

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Channel Blending Using Predictive Dialer and Auto Dialer

With predictive dialer and auto dialer contact solutions you can improve your contact rate. By using the predictive dialer and auto dialer systems from Vioteck in combination you can greatly increase the effectiveness of any of your marketing or advertising campaigns for direct contact.

A recent article points out the importance of channel blending, which companies can use to maintain and increase their contact rate metrics. The emphasis is on having diverse methods by which to contact leads and customers. By using multiple channels in conjunction you can reach more people at a better rate.

These key elements are crucial to channel blending:

- Direct mail

- Email

- Predictive Dialer

- Auto Dialer

- Text messaging

With dialer solutions from Vioteck you can achieve success with three of these elements in one system. Vioteck not only has predictive dialer and auto dialer functions but, because our system uses web-based and hosted technology, you can send personalized emails to contacts directly from the dialer as well.

Sign up for your hosted dialer solutions today and receive a free trial account when you do.

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Hosted Predictive Dialer Interface

With a predictive dialer from Vioteck you can connect with more customers during your business day. The increased ability to connect with customers is what drives the predictive dialer system.

Some of the basic benefits and features of the hosted predictive dialer include:

- One step uploading for easy lead management

- A user-friendly flash-based interface that uses VOIP technology to help you run multiple campaigns from different locations at the same time

- Reports delivered in real time in the dialer interface or directly to your personal email in simple CSV spreadsheet format.

- You can even send emails directly to your clients and customers from within the interface

This is the most effective, affordable, and efficient dialer system available on the market today, allowing you to get the most out of your call center and agents. See for yourself what your call center has been missing by using outdated dialer hardware and software. Get your free trial account today.

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Hosted Dialer for Call Center Campaigns

What a difference the hosted dialer system from Vioteck can make for both administrators and agents alike. Not only do we make it simple for agents to spend more of their time on the phone with live customers, but we also make tasks for both administration and representatives simple as well. 

As an administrator you will be very excited about the versatility of this system. Script set up for your agents is easy and the web-based interface makes it simple to delegate which scripts are used and when. We also put the ability to change how your agents connect to the dialer (whether through USB headset, Google Talk account, or dial-in number). Not only that but you will be able to listen-in to your agents while they are on live calls, providing directives without the customer or third party ever knowing you are on the line. This helps not only for training but also for quality assurance. 

As an agent, connecting with customers and making sales has never been this easy, thanks to the tools that the Vioteck hosted dialer provides for you. Features include the ability to send emails to your contacts directly from the dialer itself, easily schedule call-backs, and the ability to leave pre-recorded personal messages for customers when you are busy on other lines with other calls. 

This hosted dialer for call center campaigns is the best for all parties involved: the administrators, agent, and customers. Start making more sales today by using the hosted predictive dialer from Vioteck. 

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Low Cost Auto Dialer with Big Results

Don’t spend $500 to $1000 on a call center outbound solution when you can use Viotek and our automated dialing for an extremely low rate.  You are only charged per minute and there is no cost to sign up. 

There is also no cost for extra hardware and no extra fees.  You will simply pay a small rate per minute.  Don’t hesitate to sign up with Viotek and get the benefits of our automated dialing system.  This automated dialing system is one of the best in the industry and it is set at one of the lowest rates you will find. 

If you have done your research you know how costly other solutions can be!  This is one advantage Viotek holds over our competitors, such as Avaya and Covad.  This web-based solution is also extremely easy to manage.  It is simple to organize, create and run multiple campaigns at the same time.  Our interface is extremely user friendly and intuitive.  We make it easy for you to run your campaign and see your stats. 

This is one of the best automated dialing systems on the web.  If you’re ready to increase your productivity and sales, sign up for a free trial account today!