I used to work in a high street shoe shop. It had a kids department and one day the management decided to see how Iâd handle customer complaints. Long story short, I was the supervisor in the kids dept. for a day.
A woman came in with her 2 toddlers and a relatively new-born child. After dragging a staff-member out from the stockroom to fit the shoes. After a little while, the woman checks her watch and and catches my eye
âExcuse me? Would it be okay if I feed Joey here?â. She emphasised the âfeedâ so I had an idea of what she meant. I asked her how she would mean to do it and she smiled and grabbed a large, wide-weave poncho from her bag. She told me that she drapes it over herself to allow her son to feed from inside. I saw no problem with it and held Joey whilst she arranged herself (Little fella didnât like me much).
She carries on with her business with Joey feeding under the poncho. Another woman comes downstairs and I greet her as usual. She rounds the corner and as soon as she claps eyes on the breast-feeding scenario, she turned to me and started yelling.
âYou canât let her do that here!â
âAnd why not madam? Itâs only naturalâ I felt like flying off the handle but I kept cool
âWhat if the blanket was to fall off? Sheâd be exposing her breast to everyone in the room!â
âMadam, as much as I could argue about this with you the whole day, if you continue to make a fuss about it, I will have to ask you to leave.â
âIâll be back with my husband! He wont like this!â. She stormed off back up the stairs, the manager comes down after hearing the shouting. I explained to him what had happened and he said that he will handle the complaint if there was one. I was in the right.
Shouty customer comes back later (The other woman left a few minutes after the ordeal) with husband in tow. Wife points in my direction and the husband walks over to me
âYou the one who made my wife leave?â
Iâm currently scared out of my wits because the man is 6â3â and built like Thor but I manage an answer. âYes I am but I had good reasonâ
He then said âI knowâ and shook my hand and left. His wife spluttered as she tried to ask him what just happened and he turned around to her and said âfor once in your life youâve left a shoe shop without buying anything. If I canât shake the hand of the man who did that, I donât know what I can doâ
That concludes story time with George
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