Rantings of a Front Desk Clerk

And ravings and musings and whatever else I write in here. I work at a small 3 1/2 star motel in a small highway/tourist town.

[mynameisskittle]

My manager passed the most glorious rule

No more wedding group blocks. I cried tears of joy.

[mynameisskittle]

Petty Revenge

Today, the idiotic morning clerk pulled a really stupid move, causing me a 20 minute mess and some exasperated guests. In the end it worked out, but it was ridiculous, he broke policy, and pissed me off. Usually I will offer to take guest cash payments at check in (every room is guaranteed with a credit card) so as to give morning shift an easier time. Almost every single guest today that wanted to pay cash, I nicely instructed to come back in the morning. There is also a whole bunch of multi-room parties who all want to split payments 2 or 3 different ways for every room. I instructed them all to come back in the morning. They were very happy with that answer. 75 rooms (full), and at least 60 check outs, for 1 clerk. Karma is a bitch, asshole.

[mynameisskittle]

Wait what???

So this happened tonight....

Guest: do you have any non smoking single beds available for tonight?

Me: no I'm sorry, we're sold out.

Guest: what about smoking rooms?

Me: no, we don't have ANY rooms available...

Guest: any rooms?

Me: correct. We are sold out of every room on property.

Guest: ok, I'll call back in 30 minutes...

[mynameisskittle]

Uggggg

My coworker is checking in a guest as I arrive to work. Apparently her address under her rewards account is wrong. I offer some assistance to her as I am the most knowledgable about the program. Guest: This address is wrong what the hell? Me: Hmm very odd. Are you sure this is your account? Maybe central reservations put in the wrong (guest name)? Guest: Impossible! I don't even know what this address is! Where did they get it? Me: I can't say? May I check it against your card? (She hands over her card and it matches.) This is your account. Guest: Well you just go ahead and change that for me. Me: I'm sorry, front desk agents can't change personal info for security reasons, you can contact the rewards team at this number and they can help you out. Guest: Ok can I do it online? Me: Certainly! Guest: Ok perfect. Yes that was our old address but I don't know how they got it! So... You didn't know what address it was but suddenly its your old address. Wtf lady. They got it when you signed up for the account. DUH.

[fuckyeahretailrobin]

[Image Description: Background is several triangles in a circle like a pie alternating from true red, scarlet and black. A robin is sitting on his perch looking to the right.

Top text: “Why do you keep calling people ‘ma’am’?

Bottom text: “Don’t they get annoyed?”]

Said by another associate. I was sort of shocked by her saying that, especially because she’s technically my senior. She then went off on a small tangent that she would loathe being called “ma’am” by anyone, even if they were younger than her. Granted she’s a year younger than I am, but I still referred to anyone I meet in public as “sir” or “ma’am”, though I tend to avoid using “miss” because I have a bit of difficulty pronouncing words that end with hard s sounds (ends up sounding like it rhymes with “fizz”). Even if I’m on the other side of the counter, I try to treat people like a human being because, well, that’s how I was raised. I’m still sort of in awe that someone who works in retail would wonder why someone would use sir or ma’am. Maybe I’m over thinking?

[woohoocrazy-blog]

Don’t call a woman under the age of 35 “ma’am” - It’s rude. I’ve yelled at customers for calling me ma’am x)

[mynameisskittle]

If anything, it's just a title and its meant to be polite. If you get offended at someone trying to be polite to you, theres a special place in hell for you.

I call everyone sir or ma'am and when people flip out at me for it, their service goes downhill right there and they now get the bare minimum. Or, they get kicked right off the property. I don't put up with people's egotistical bullshit.

[mynameisskittle]

Dear Douchy Entitled Fuckwits

Just so you know, it doesn't matter what rate I quote you, every time you yell-ask me if that's the best available rate, of course I'm going to lie and say yes. No I'm not just going to give you the online prepaid rate... if I did that for everyone, what the hell is the point of having other rates?? And no, your special entitled ass can not just have the Government rate. Kindly fuck off, and go to a cheaper place. Sincerly, 1 tired impatient tired of your shit desk clerk

[flawlessunnie]

Hotel Woes.

[mynameisskittle]

Payday today, was disappoint, son.

[mylifeaslindsi-deactivated20230]

You know what irritates me more than anything?

WHEN SOMEONE INTERRUPTS MY PHONE GREETING.

Me: Thank you for calling the country inn a-

Asshole over phone: Hi! Just wondering if you have any vacancies?

Rude ass. Let me do my job.

[mynameisskittle]

This a million times over.

[fuckyeahfastfoodfeline]

I hate going out anywhere with my mom because she is painfully rude to service staff. She knows how badly I was treated while working food service and always got really upset whenever I told her about my negative experiences. Her behavior is so embarrassing that I try to avoid going to fast food places with her as much as I can. I don't understand why she thinks it's horrible when people treat me that way, but it's okay for her to do it to other workers. I tell her off but it doesn't work.

[mynameisskittle]

Show her this post. Tell her, "mom you're too embarrassing and rude, I'm not going anywhere in public with you."

[mynameisskittle]

It's not negotiable

Guest on phone: What time does the pool close? Me: Usually at 9, but I can't get back there to close it until 10 tonight anyway. Guest: 11? Me: No, 10. Guest: 11? Me: No, 10 is the latest. Guest: Awee. Ok *hangs up* Ugh. I can't with this.

[mynameisskittle]

So I'm waiting to order my food at a chain I used to work at

And the lady ahead of me asks for ice. This chain doesn't and has never ever had ice. It's their thing. Cashier: I'm sorry, we don't have ice. Lady: Oh, ok. ... There was a machine for ice right here *points* last week! I know it! No... You're just a giant moron.

[mynameisskittle]

Walk-in: Do I need a credit card, or can I put the room on cash? Me: We require a credit card Walk-in: *throws tantrum*

[col-ress]

why do people have like 74973 different names for these

[asexualboner]

looking through the notes for this post is hilarious bc everyone has a different name they insist is the only one

[statisticsmike]

ice pops? or freezies? i didn’t know this was so controversial

[shotof--jameson]

THEY’RE OTTER POPS jfc

[mynameisskittle]

Wtf is an otter pop no just no they are freezies you uncultured swines.

[mynameisskittle]

Oh you thought it was a joke that the desk clerk called the cops on you. You thought it was an empty threat. Surprise, motherfuckers.

[mynameisskittle]

Why is this a hard question

Me: How many people will be in the room?

Guest: We need 2 beds.

Me: Ok, for how many people?

Guest: 2 BEDS

Me: Yes I understand that… How many people.

Guest: 8,300. But we need 2 beds.

Me: You’ll need multiple rooms for that many people, due to fire code.

Guest, incredulous: That’s ridiculous!

No, you’re ridiculous. 2 beds doesn’t fit 7 people and 3 dogs.

[mynameisskittle]

Guest, checking in: Can I have the keys? Me: I need your credit card please. Guest: *runs out to to car, comes back" Me: *checks credit card, does not match name given" I need to see some ID as well please. Guest: *runs out to vehicle, comes back" Me: Ok, we're all good. I'll just need you to initial here, sign here, and I'll need you to write down the license plate of your vehicle. Guest: *runs out again to check license plate* Some people just like making waaaay more work for themselves. /le sigh

[mynameisskittle]

"I need a single"

Me: Ok, I'll let you know all we have are doubles tonight. Guest: But all I need is a single *blank stare* That's nice. All I have are doubles, reiterating to me what you need does not change my room inventory. Stahp.