As someone who took etiquette lessons, politeness is an incredibly effective tool for disarming bigots. You can either force them to reconsider their words/actions by directly and calmly confronting their behavior (by using the rules of society in your favor), or you can dip entirely while they appear to be in the wrong.
Both options are great.
Because the thing is, when bigots pick fights, they are 100% counting on you to get louder than them. Or meaner. They want you to react emotionally and provide fodder for their 'You're Too Emotionally Immature To Understand' cannon.
What they aren't expecting you to do is say one of the following phrases in a polite, concerned tone:
Are you okay?
That's not the kind of language I was raised to use with others.
Do you need a moment to think on why that wasn't acceptable?
This is no way to engage in intelligent conversation. Please try that again in a kinder tone if you'd like this to continue. (I really like this one because it lets you turn their public-shame rhetoric around)
For those of you who'd are spiteful and/or dealing with Fundamentalists/Evangelicals/generally shitty Christians:
What's happening in your life to cause you this much anger? I can't imagine hurting so badly that I need to hurt other people.
Who taught you it was acceptable to treat other people this way? Certainly not the Jesus I remember.
Whatever happened to 'judge not lest ye be judged'?
If I talked like that in front of my parents or grandparents I would be ashamed.
I think there's something you need to pray on before we try and have this conversation.
And my all time favorite:
"It sounds to me like there are some seriously dark and angry forces at work in your heart."
(Nothing stops a Christian bigot in their tracks faster than implying the Devil is causing their bigotry. But you MUST be calm, polite, and gentle with your tone and wording. It is absolutely fair to twist the rules and play them at their own game, but you gotta play hard.)
TLDR: It's much faster to use etiquette, politeness, and rhetoric reversal when eviscerating idiots online and in person, because they aren't expecting you to weaponize their behaviors back in their direction. Don't get angry, get spitefully polite! :)
I once witnessed a very soft-spoken young Southern man take a hateful older woman’s hands gently in his and say “Sister, I am so sorry that the Devil has carved a home for hatred in your heart. I’ll pray for you.”
It was glorious.
This works with all sorts of inappropriate behavior. I work as the archivist in a public library, so I end up on the reference desk a lot, and sometimes patrons will say or do things that aren't exactly appropriate. When patrons try to hit on me, I put on a teacher voice and calmly ask, "Is that an appropriate question to ask someone at work?" and it shuts them down immediately.
This sort of thing always does the trick.
