i've been seized by the urge to write an essay (i now realize i already wrote a mini-essay in this post lol) about why the story of Gray Phoenix (one of the main enemy factions in XCOM: Chimera Squad (which is a story i have... mixed but leaning positive feelings on, maybe more on that in another post, but the tl;dr is that the worldbuilding is a really cool premise but the implementation is you playing as a police force in a way that could've been handled worse but also could've been handled better)) is, more than anything else, a tragedy, particularly when considering that (spoilers, also cw for semi-dark story stuff)
a lot of the more morally ambiguous things they did, are quite possibly things they were manipulated into doing by Shrike. Not that this absolves them of responsibility for the things they did but considering that Shrike was pulling the strings behind all three enemy groups, it seems very likely they saw Gray Phoenix going "we want to leave" and manipulated them into being more violent than they would otherwise have been. And also like... look at the stuff Gray Phoenix gets up to in the investigations compared to the other groups. Sacred Coil kidnaps humans, uses them in gene experiments to make a pandemic spread to multiple species, and then disposes of them. The Progeny kidnap people in order to brainwash and mind-control them, as well as stealing technology to take control of aliens living peacefully. Gray Phoenix, uh... helps their friends and family secretly join them in their plan to escape the planet, and steals food resources and redistributes them. Is anyone else seeing the contrast here?
and I'm gonna be honest, I really think Reclamation and Chimera Squad could've handled the situation better. Like, as soon as you realized "wait, they aren't kidnapping aliens, the aliens are going along with them willingly," maybe reconsider some of your other assumptions about the situation??? maybe???
at least on the plus side you've got plenty of options to non-lethally defeat enemies so you can make sure that no one in Gray Phoenix dies (outside of Xel sacrificing herself to save the city if you do their investigation last, and THAT'S definitely going to come up in the essay if i write it.)