#need to know

[notdanixx]

does everyone want to meet themselves from another persons POV or am i just weird?

[sumhunterlads]

As someone who loves research and has done loads of it on businesses, roles, and companies: Please please PLEASE do not use customer service as your source.

A customer service representative saying they don’t have an answer doesn’t mean there’s nothing going on. It simply means they are not the department with that information or the authority to speak on it. They only know/are able to speak about what has been officially announced.

They DO NOT have access to inside information.

Here’s something interesting to understand as I slowly start nerding out because my fyp is driving me crazy with how many people are losing hope over customer service responses:

Large companies usually operate on a need-to-know basis for security, confidentiality, consistent communication, and prevention of misinformation or leaks.

Different departments only have access to the information they actually need for their role, nothing more or less than that.

This is especially common when it comes to upcoming announcements, products, updates, or major company decisions. The people working on a project may know the details, while other departments may only receive information closer to what was officially released.

This helps manage communication. If every department had access to every internal discussion, there would be a much higher chance of outdated information being shared, accidental leaks happening, or employees unintentionally giving customers information that was never finalized.

Chaos, basically.

To top it off: companies also have dedicated teams responsible for public communication. Marketing, public relations, and official announcement channels usually coordinate when and how information is revealed because timing and wording matter.

A customer service representative’s job is to provide support using information officially available. They are never authorized to casually share information that has not been cleared for public communication. They are NOT the Public Relations department, nor are they leaders, HR, Communications, or developers, which is why you shouldn’t take their responses as the final blow.

I’ll say this again: A support representative can only speak from the information and guidelines that have been officially provided. It is not in their jurisdiction to confirm future plans or reveal internal discussions.

So, please please PLEASE do not lose hope over a message by someone who is not able to say anything more than what has already been announced.

A customer service should never be seen as the voice of the company as a whole. It is ONE small department with MAJOR limitations to its role and don’t have the authority to say more than what is already given.

Until an official statement is made by the appropriate teams, don’t treat a support message as the final answer. Before you even think about doing that, remember that you are hearing from a department designed to support customers based off of given, heavily limited information, not a team that knows what’s going on the inside or is authorised to share such.

Thank you for reading and I hope this helps give you a broad idea on how companies work and how they don’t give every department access to internal details. Please stop sharing misinformation or losing hope over something that was never meant to be confirmation.

Take a step back, look at the bigger picture, and remember that different teams have different responsibilities and levels of access. For good reason, too (obviously).

Don’t give up or lose hope, LADies. We’ve got this! Stay strong and keep fighting.

Please take care of yourselves! Love you <3

~~ SumHunterLADS

[starrforms]

When Neal smokes:

Peter: Politics is already corrupting you.

Mozzie: These things will kill you.

and Neal: Yeah? That's what I keep hearing but I'm not dead yet!

[vetchtibbles]

could you kill macbeth

no, woman-born

yes, untimely ripped (cesarean birth etc)

yes, birth parent not a woman

Voting ended onJun 21

[seventyones]

McAfee : “After the game, you said “Sidney will make the throw if you give it to him.” Why did you say that and why do you think he made it?

Letang : He’s just good at everything in life. He’s just the perfect guy, perfect boyfriend, perfect hockey player, and now he can throw. He can play golf, I saw him hit a ball out of the park at PNC, so, he can do it all. You guys are lucky!”

McAfee : Yeah, we are. We agree. Of course you made that (the throw). Geno did you expect that?

Geno : Yes.

4/9/25 - Pat McAfee’s Big Night AHT at PPG Paints Arena

[i-thedevourer]

would you join my cult though 🥺👉👈

[rev0lverluvr]