I had a convo with a 30 something year old customer one morning about black coffee. We were a pub type place so all we had was just brewed coffee. Nothing fancy. This lady and her husband come in and she asks for coffee.
Lady: Do you guys have coffee?
Me: Yes ma'am we do. Is that all you would like?
Me: I’m sorry. All we have is regular coffee.
Lady: What do you mean? I want a cappuccino.
Me: I understand. There is a cafe right across the street, though, if you-
Lady: Why can’t you just make me a cappucino? That’s what I came here for!
Me: I’m sorry, but all we have is brewed coffee. The coffee shop just across the street will have-
Lady: So what is that? Like a macchiato type thing?
Me: *a moment of staring blankly at her* No, ma’am. Just regular, black coffee.
Lady: What do you mean black coffee? I want my cappuccino.
Me: It’s coffee. Like from ground coffee beans…and brewed with hot water.
Lady: So what then…is that some kind of frappe?
Me: No ma’am. It’s just regular coffee. Like you make at home, in a coffee pot.
Lady: *rude groaning sound* All I want is a damn cappuccino. Why is that so hard for you to do?
Me: Ma'am. We are unable to make cappuccinos. All we have is just normal coffee. Like…brewed. From coffee grounds. In a pot. Normal black coffee. The kind you put cream and sugar into…?
Lady: I don’t understand. Is it like a damn tea or something?!
Me: *at a loss for words, looking at her husband for help* Um…
Husband: Sweetheart, I think she means all they have is brewed coffee. Like we make at home.
Lady: *takes a good minute to stare at him then at me* Are you freaking kidding me?! What a waste of time! *stomps out*
Me: *to the dude* There’s a little cafe across the street called [coffee shop], they’ll be able to help y’all.
That’s not even the worst that I’ve come across. It makes me wonder sometimes how people function in society…
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