Customer: hello, I’m not really sure what I want today. Do you have anything hot that tastes like caramel?
Me: Absolutely, caramel lattes and caramel macchiatos are both very popular drinks.
Customer: Oh, what’s the difference?
Me: Well, caramel lattes are made with milk over caramel syrup and espresso, and caramel macchiatos are made with caramel drizzle and espresso over milk and vanilla syrup. They both come hot or iced. :)
Customer: Thank you! I think I will try the hot caramel macchiato :)
Me: Okay, sounds good! :)
Customer: I want a latte.
Me: Okay, and would you like that hot or iced today?
Customer: What’s the difference?
Me: One is……. hot……. and the other one is…….. iced.