This happened to my great aunt the last time she traveled before she died.
She is forced to "check" her chair and it has her name on the back rest on both sides after a previous incident and her phone number.
She has limited mobility but she could walk for brief periods of time that she usually saved for specific times and has a walker and cane. She happened to have her cane with her at the time.
They sit her on the plane and proceed to TAKE her cane from her even tho it was collapsible and she put it in her lap.
Thy wouldn't give her her cane to go to the bathroom and no one would help her to go.
They forced her to piss herself because of this and she still had another 3 hours before she could get off.
No one would help her, employees or passengers
They wouldn't give her the cane back and wouldn't bring her an airport chair for another hour so she could get off the plane
They lied straight to her daughters face about where she was.
They finally gave her a chair to get off the plane but still refused her her cane
They gave her chair to someone else
That person eventually called her while she was waiting for her daughter to be escorted to her so they could go home and actually gave her chair back, the airport broke the other person's chair.
THEY STILL REFUSED TO GIVE HER CANE BACK.
TSA was called for a suspicious person which was her crying, piss covered, and alone by the plane exit. They yelled at her until someone else finally got involved and helped her.
When she finally got her cane back, it was broken in 4 spots, where the pieces click together and the handle. You had to actually try to break it and it was purposeful.
Someone tore the embroidered cloth that had her name and number off the back but left the one that actually touches the person. Meaning someone did it intentionally.
Fuck the airport. Fuck airlines and their employees. They treat disabled people horribly and intentionally sabotage their mobility devices.