If anyone ever wants to know why being disabled is a full time job these are the steps I have to go through to trying to fill like half of my prescriptions(also, important note, I am at a 9 on the pain scale the entire time):
Go to doctor's appointment AND get them to agree to the prescription.
Go home and see that of the two the doctor said they would send over only one is showing up on your pharmacy app.
Be on hold for like half an hour.
Finally get ahold of someone who is exhausted and woefully underpaid and ask them to check if the other one did get sent and the system isn't showing it or if it just didn't get sent.
They inform you it did not get sent.
Navigate several phone menus to get a person.
Ask person what's up; they confirm the doctor didn't send it and offer to send them a message about it.
Wait for an hour or so to see the script get sent over on the app OR for a call back.
Get a call back: the doctor was literally on her way out of the building but agreed to come back and send the script over.
Wait for script to show up on pharmacy app.
It does not, and now it's too late to call the doctor's office, as it's closed.
Wake up the next morning at 9am and check the app.
Call pharmacy to see if it got sent.
On hold for half an hour.
Call doctor's office and navigate phone menu.
Get ahold of someone who confirms the script wasn't sent, they offer to send the doctor a message.
Wait for them to send the script or call back.
The script sends and is on the app! It should be filled today!
Insurance issue, script is delayed.
Wait an hour or so and see if it gets cleared up on it's own.
On hold until the automated system does a courtesy disconnect, roughly 45 minutes.
It's been almost 24 hours and you do not have the meds that are meant to help with the severe pain you're in.
Let out a deep, pained sigh and call the pharmacy again.
Process continues in this way until god sees fit to have mercy on your soul and give you your goddamn medicine, could be a few hours, could be a few days, you never know!!
And, jsyk, this is the process for at least HALF of my prescriptions, and also remarkably similar to the process for specialist referrals, only that takes EVEN LONGER.