âIâve NEVER. Eaten a DONUT. In my ENTIRE LIFE. And Iâm NOT. About to start NOW.â
-Crazy customer I had today, upon being offered a complimentary donut
Why is this a real thing that happened in the real world whatâs the meaning of this
Iâm just gonna copy paste the story here from discord because honestly the whole story is worth hearing
so lady comes through drive thru. âHi what can I get for you?â âA sesame bagel with extra cream cheese.â âA sesame bagel with extra cream cheese, sure no problem, can I get you anything else today?â âNoâ âAlright, you can pull upâ and I just hear this quiet disgrunted â âPleaseâ ?â Iâm like uhhhhh, was that even directed at me, I donât know, I donât know how to respond to that so I just ignore it like I didnât hear it. I go up to the window and see this woman, which she honestly looked like a tomato with messy gray hair. Before I have the window halfway open I see her roll her eyes at me so Iâm like oh boy here we go, time to put on the stupid sweet customer voice âHi how are you today?â She hands me the money for her bagel and goes âJust a tip. Itâs âPlease pull up to the window.â not âpull up.â I found that incredibly rude.â I go âIâm sorry about that, I didnât intend for that to be rude, I just meant that it was okay to pull up to the window now.â âI know what you meant. But it was rude.â âWell, I apologize. Hereâs your bagel, have a great day.â She goes âIâm a MYSTERY SHOPPER.â (If you donât have Mystery shoppers where you are, itâs kind of like undercover boss where the store owner hires someone through the Mystery shopper program and they place a regular order just to make sure people are following policy) Iâm like â⊠okâ So Iâm about to tell my boss and coworker what just happened when she comes in. And I jump to the front counter because no way Iâm letting her talk to my boss before I do. âHi, can I help you?â âYes. This bagel was supposed to be NOT toasted. You toasted it.â âOhh, Iâm so sorry about that! I didnât hear that. Iâll make you a new one right now.â Coworker beats me to the bagel and I say âA little extra cream cheese on that.â She looks at my boss âShe just said a LITTLE cream cheese. I wanted EXTRA cream cheese.â Boss goes âOh, she said a little extra cream cheese.â âOhâ Boss goes into kiss ass mode as well and says, âIâm sorry about the mistake, would you like a donut?â Lady goes âIâve never. Eaten a donut. In my ENTIRE LIFE. and Iâm NOT. About to start NOW.â Boss is like â⊠okâ and weâre all internally going sdhakgsdgkja?
So we get the bagel out and she says to my boss âAnd I have one more thing to say.â She leans in with a sneer. âMystery shopper.â boss goes âWe donât do that here.â âyea you do.â âNo we donât.â âyea you do.â âHave a good day.â
Basically weâre pretty sure the lady was crazy and she was absolutely lying because Mystery shoppers are not allowed to tell you that theyâre mystery shoppers, and they arenât allowed to coach you. And even if she was, âpleaseâ is not one of the things they look for. They look for a Greeting, whether or not you repeated the order and the price back, and whether or not you upsold. We havenât participated in the program in over 7 years.

















